Willowbank Care Home

42 Lancaster Lane, Clayton-le-Woods, Leyland PR25 5SP
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9.8 64 Reviews
  • Willowbank Care Home, Leyland
Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.

Residents are encouraged to personalise their rooms and can have a say in the décor to ensure that they feel at home. The home has a spacious lounge where residents can socialise and watch television, as well as a smaller, quiet lounge. Residents can enjoy the fresh air and good weather in the home’s front and rear gardens.

Nutritious and well-balanced meals are provided for the residents, which they can eat in the communal dining room or in their bedrooms if they prefer. All dietary requirements can be catered for and residents’ likes and dislikes are taken into account.

Residents can enjoy an active social life thanks to the busy activities programme organised by the activity coordinator. This includes crafts, quizzes, discussion groups and entertainment.

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Care Provided by Willowbank Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Angel Plus Homes Ltd
  • Person in charge
  • Annette Pownall (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Willowbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £930 – £950
    • Self-Funded Residential Dementia Care £940 – £960
    • RESPITE Self-Funded Residential Care £930 – £950
    • RESPITE Self-Funded Residential Dementia Care £930 – £950

  • includes laundering of clothing
    in-house activities
  • (these prices are only a guideline, please contact Willowbank Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Willowbank ask that families do not visit during meal times as this affects other service users.


  • Parking

  • free private car parking


Willowbank Care Home Reviews (64)

Total of 64, showing 41-60
9.8

Willowbank Care Home has a Review Score of 9.8 (9.770) out of 10, based on 16 reviews in the last 2 years. Over all time Willowbank Care Home has 64 reviews.

Overall Experience

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  • 8
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Date Published

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Review from J S (Daughter of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowbank provides a very warm, caring environment for people who can no longer live in their own homes. The care is kind and thoughtful, the staff are always friendly and welcoming. They are warm yet professional when dealing with residents. Food and drink is plentiful and always looks appetizing.
Thoroughly happy with Mum's care.

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Review from Lesley B (Daughter of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Willowbank for just over 2 years. He settled in very quickly which was a blessing for us and this was because the care they provide is outstanding.
The staff are so caring and have got to know his individual needs and personality.
The manager is very informative and will always
ring with any changes or concerns. She is involved in all aspects of the care home.
The door is always open to visit anytime and you can join in with the organised activities they provide.
Willowbank is clean and homely and the food is good, home-cooked recipes to suit all tastes and needs.
All in all, everything here appears to run smoothly and both staff and residents seem happy.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your very kind words. We are very happy that your father is happy at Willowbank and we will continue to make his stay with us as happy as possible.


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Review from S P (Son of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very kind, caring and thoughtful and my mum was treated with dignity and respect. She loved the food and everything was cooked freshly every day. The manager was very helpful when needed.

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Review from E P (Granddaughter of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most amazing care home, the staff are absolutely amazing and have been fabulous looking after my Nan. The manager is wonderful and is always available to speak to.


To two ladies in particular, you were fabulous and the wonderful lady who sat with her until the very end with all the love

and care you could possibly give.


We could not thank you all enough.


Amazing ladies!


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Review from B H (Husband of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, staff and care. Very clean and comfortable, couldn't do enough for my wife's wellbeing.

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Review from Michael W (Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy staying at Willowbank. Friendly staff and management. Good home cooking and activities.

Reply from Aqeel Azeem, Owner at Willowbank Care Home

Thanks Micheal, we are glad that you are happy at Willowbank and enjoying your stay.


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Review from Louisa P (Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy at the home.

Reply from Aqeel Azeem, Owner at Willowbank Care Home

Thanks Louisa, We are glad that you are extremely happy and enjoying your stay at Willowbank.


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Review from Joseph D (Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home a nice place to stay, affable and friendly staff. Happy residence and enjoying my time there, though its only been a week.

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Review from Maxi W (Daughter of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff are very caring and considerate. I felt they went the extra mile and worked well with us as the family members.

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Review from Pauline F (Daughter of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There have been a lot of improvements over the last few months. This is ongoing and I cannot fault the care given by all the girls.

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Review from Thomas (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good no complaints.

Reply from Annette Howlett, Manager at Willowbank Care Home

It is very nice looking after your mum Thomas, she is very well liked within the home, happy she has settled.


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Review from Doreen O (Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very pleasant. Encouraging activities. Food OK. Fairly comfortable. Well looked after.

Reply from A Azeem, Director at Willowbank Care Home

Thanks, Doreen, I appreciate your time.
We are committed to providing high standard person-centred care and we are pleased with your positive review.


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Review from Bridgette M (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in this care home for just over a week and I'm very happy here. All the ladies are very kind and helpful. Meals are hot and very good. As said, everything is very good.

Reply from A Azeem, Director at Willowbank Care Home

Thanks, Bridgette, I appreciate your time, It's our Pleasure to look after you at Willowbank,
We are pleased to hear that you are very happy with the care and services you are receiving at Willowbank.


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Review from John H (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way my dad is looked after.

Reply from A Azeem, Director at Willowbank Care Home

Thanks, John, we are so pleased to hear that you are happy with our care and services.


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Review from Louise H (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from A Azeem, Director at Willowbank Care Home

Thanks Louise, we are so glad and pleased that you and your father are happy with the services and care we provided.


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Review from Denise B (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming when I go to visit my mum. The staff are exceptional and work extremely hard. There have been many improvements with outside garden area and refurbishment which makes the building light and airy.


I met up with mum's social worker when she first went in and he stated that

it was one of the best care homes he had seen! The main thing is, mum is happy there - her only complaint is that she gets too much food! :)

Reply from A Azeem, Director at Willowbank Care Home

Thanks Denise for the feedback, we are always looking to improve our services.
We are pleased to hear that your Mum is happy at Willowbank.


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Review from Deborah H (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy here and she is being cared for by the wonderful carers here.

Reply from A Azeem, Director at Willowbank Care Home

Thanks, Deborah, we are glad to hear that your Mum is happy at Willowbank and also your feedback about the services we provide.


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Review from Keith N (Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good standards of care etc. Staff good and responsive to needs. Activities good as well as food. Small minor complaint. No mirror over sink and I find it difficult to shave, lighting rather poor. Staff are very attentive to people's needs.

Reply from A Azeem, Director at Willowbank Care Home

Thank you for taking the time to review your stay with us, I am very pleased to hear that our staff and services met your needs and expectation, sorry for any inconvenience, we always try our best to improve our services.


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Review from Kathleen J (Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am enjoying my stay here. It is the best one I know with wonderful staff who are very helpful and a very good manager.

Reply from A Azeem, Director at Willowbank Care Home

Thanks for sharing your thoughts and experience at Willowbank, we are glad to hear that you are happy and enjoying it here.


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Review from David H (Husband of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good overall impression. Caters for my wife's needs as well as possible.

Reply from A Azeem, Director at Willowbank Care Home

Thanks for your review and choosing our services, we really appreciate your feedback.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Willowbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Willowbank Care Home is calculated as follows: ( (153 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 191 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willowbank Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 19 Mar 2025

vacancy for one bedroom on the first floor, accessible via a stair lift. Staff assist staff at all times. Due to this room being accessible via stair lift, the service user must have some mobility.one room on the ground floor.


Awards / Recognitions (0)

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Meet the Team (1)

Annette

Annette Pownall

Job Title: Registered Manager

Joined: 2016

Hard working - approachable