Willowbank Care Home

42 Lancaster Lane, Clayton-le-Woods, Leyland PR25 5SP
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9.8 64 Reviews
  • Willowbank Care Home, Leyland
Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.

Residents are encouraged to personalise their rooms and can have a say in the décor to ensure that they feel at home. The home has a spacious lounge where residents can socialise and watch television, as well as a smaller, quiet lounge. Residents can enjoy the fresh air and good weather in the home’s front and rear gardens.

Nutritious and well-balanced meals are provided for the residents, which they can eat in the communal dining room or in their bedrooms if they prefer. All dietary requirements can be catered for and residents’ likes and dislikes are taken into account.

Residents can enjoy an active social life thanks to the busy activities programme organised by the activity coordinator. This includes crafts, quizzes, discussion groups and entertainment.

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Care Provided by Willowbank Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Angel Plus Homes Ltd
  • Person in charge
  • Annette Pownall (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Willowbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £930 – £950
    • Self-Funded Residential Dementia Care £940 – £960
    • RESPITE Self-Funded Residential Care £930 – £950
    • RESPITE Self-Funded Residential Dementia Care £930 – £950

  • includes laundering of clothing
    in-house activities
  • (these prices are only a guideline, please contact Willowbank Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Willowbank ask that families do not visit during meal times as this affects other service users.


  • Parking

  • free private car parking


Willowbank Care Home Reviews (64)

Total of 64, showing 61-64
9.8

Willowbank Care Home has a Review Score of 9.8 (9.770) out of 10, based on 16 reviews in the last 2 years. Over all time Willowbank Care Home has 64 reviews.

Overall Experience

  • 56
  • 8
  • 0
  • 0
  • 0

Date Published

64
3
10
16
48

Review from L K (Niece of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel Willowbank is a very good care home. They are very patient and caring towards the residents and always try their best in all things.

Reply from A Azeem, Director at Willowbank Care Home

Thankyou very much, We are very pleased that you are happy with our Services.


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Review from Christopher F (Resident) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dmashing, brilliant, clean and tidy.

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Review from Ann D (Friend of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was a resident in Willowbank many years ago and I have visited many friends there since. In the past year, I have recommended two friends from Church and the care has been consistently good. Staff are cheerful and helpful and always welcoming and helpful.

Reply from Aqeel Azeem, Provider / Director at Willowbank Care Home

We really appreciate your review / comment.
Thank you very Much.


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Review from V K (Friend of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the 1990's, I spent several weeks in Willowbank on two separate occasions following foot surgeries. I received exceptional care on both occasions from the friendly and efficient manager and staff. Meals were varied and of a high standard. Entertainment took place on some afternoons with musicians,
games and handicrafts.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Willowbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Willowbank Care Home is calculated as follows: ( (153 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 191 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willowbank Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 19 Mar 2025

vacancy for one bedroom on the first floor, accessible via a stair lift. Staff assist staff at all times. Due to this room being accessible via stair lift, the service user must have some mobility.one room on the ground floor.


Awards / Recognitions (0)

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Meet the Team (1)

Annette

Annette Pownall

Job Title: Registered Manager

Joined: 2016

Hard working - approachable