Heathfield Residential Home

20/22 Alexandra Road, Grappenhall, Warrington WA4 2EL
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10 40 Reviews
  • Heathfield Residential Home, Warrington
Heathfield Residential Home provides care and accommodation for older ladies in a warm and homely environment, set in an elegant period property. The home offers various care plans tailored to individual needs and created with input from the resident and their loved ones. Services offered include residential care, dementia care and respite care. Day care is also available to offer people in the local community a chance to socialise and take part in activities at the home.

Healthfield has a varied activities programme, which includes arts and crafts, reminiscence sessions and flower arranging. Workshops are arranged for those who wish to learn new skills and hone their abilities, while sensory stimulation is provided for residents who are less able to engage in certain activities.

Residents are provided with tasty and nutritious meals which are home cooked and cater to individual tastes and dietary requirements.

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Care Provided by Heathfield Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Heathfield Residential Homes Ltd
  • Person in charge
  • Paul Rowley (Director)
  • Admission Criteria
    • Female only
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Heathfield Residential Home Reviews (40)

Total of 40, showing 1-20
10

Heathfield Residential Home has a Review Score of 10 (9.992) out of 10, based on 11 reviews in the last 2 years. Over all time Heathfield Residential Home has 40 reviews.

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Review from C S (Daughter of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A totally excellent care facility, my mum has been happier and healthier since coming to Heathfield Residential Home in 2023. We've made good friends and attended many of the homes activities, which are always fun and well catered for.

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Review from W H (Friend of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is friendly and offers a welcoming reception. My friend is very well cared for.

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Review from L G (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Heathfield in need of respite care following a sudden deterioration in her Alzheimers. The staff were welcoming, kind and endlessly patient with mum who was very confused. There is a lovely ambience to this place like a small hotel. Mum has settled and is happy. The staff listen to all
of our queries and are very knowledgeable, helpful and attentive. Heathfield was our first choice.

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Review from G Y (Friend of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to see a resident and activities were going on and those involved were quite engrossed and happy to be doing something different. Carers made refreshments and brought them around on the trolley. Any guests were also offered refreshments. All staff were courteous and kind, nothing being too much
trouble for them.

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Review from W D (Husband of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is extremly well run and effectively combines caring and efficient delivery.

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Review from A H (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathfield is a warm welcoming place for both residents and visitors. An excellent home. The staff know the residents and treat them with great respect and recognise individual needs. Every time I visit my mum she is dressed in her own clothes, clean, and looks well cared for and she tells me how nice
and kind the staff are. Mum is much more healthy due to a good diet and nice food here. There is a good structure to the day which is important for my mum to feel safe and secure. It has been a very good decision to come to Heathfield.

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Review from S H (Nephew of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly home with a real family feel. All of the team treat the residents with respect and as individuals. There is a good range of facilities and a full calendar of varied activities each week, supplemented by interesting excursions. The room is spacious and well-appointed. We were very pleased
our relative was able to find a place here. She continues to enjoy the genuine care of the team in this happy home.

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Review from Helen S (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathfield provided exceptional care. My mother has been here for 1 year and I have been impressed with the dedication to the provision of kind, friendly and patient care given to all residents. The owners and staff go above and beyond to help new residents settle in and to provide a bespoke experience
for residents who have particular interests, for example, organising walks for those who are able. This is in addition to a full range of engaging activities available to all. No on ever seems too busy to have a chat or a kind word for my mother. She has settled in really well.

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Review from Helen B (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Heathfield Residential Home are fantastic. My mum has dementia and they know exactly how to get through to her when she is having a bad day. They have helped her to walk again after a broken hip and are very much available for us as a family as well. We live quite far away from the care
home and they are always there to support our contacts by phone. I couldn't recommend them more!

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Review from Alison C (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathfield is a lovely, caring place to live. The staff are so kind and helpful, always cheerful and welcoming. I can visit at any time and am always offered refreshments. The atmosphere is always happy and relaxed. Activities are organised to entertain the ladies and the food is of a very high standard.
I couldn't wish for anything more for my mum.

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Review from Patricia S (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can relax knowing that my Mother is in excellent hands and being well cared for.

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Review from J W (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Heathfield for three years. She has always been treated with care. The staff are friendly and helpful to residents and visitors. The food is very good. With a good choice at meal times. The home has a lovely feeling.

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Review from J W (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathfield provides a wonderful environment for their resident ladies to live.
The staff are kind and very caring. Nothing is too much. Relevant activities are provided every day. Food is excellent. Staff and management are always available to communicate and update relatives about their loved one
and care required.

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Review from Susan A (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff were amazing. Very welcoming and caring. They were always attentive and nothing was too much trouble. After a very stressful time in caring for my mother my family felt well supported. They cared for us as well as my mother.

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Review from Jayne R (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Heathfield for the last five months of her life. In summary everyone at the home treated my mother with respect - cared for her, and nursed her. They built up a good relationship with my mother and all the family.
Heathfield enabled my mother to die in dignity. They also
supported us through the difficult months and we shall always remember this. I would recommend the care home to anyone!

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Review from Angela W (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care at Heathfield is excellent, my mum is always clean and tidy. The standard of food is also excellent, my mum has always enjoyed her food so this is good for her. We are welcome to come at any time although Mum is getting worse with her dementia and doesn't always know who we are.
We know the level of care she is getting far exceeds what we could do for her. Thanks go to all the staff at Heathfield for their excellent care for my mum.

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Review from Robert B (Son of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has called Heathfield Residential her home now for just over four years. During that time, although her health has deteriorated, the staff have constantly adapted their care to meet her changing needs. I am confident that she could not be in a better place at her stage of life.

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Review from K R (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is being cared for with kindness, dignity, and compassion. The Christian ethos of Heathfield shines through. The staff are always kind and caring.

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Review from Carol P (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident in April 2021 and Heathfield have been incredible in helping her to settle in, in difficult times as Covid restrictions remain in place. Heathfield treats their residents and their families as a big family and ensures their care is second to none. We wouldn't hesitate in recommending
Heathfield and feel extremely happy we were able to secure a place for Mum.

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Review from Dianne M (Daughter of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the care home during the pandemic and therefore until recently we have been unable to come in and visit. However, during this time Mum has been extremely well looked after and her needs have been extremely well met. It is a comfort to us to know that Mum is safe and secure and being well
looked after. The staff are very helpful, kind, and friendly and treat Mum with the utmost respect and dignity. We couldn't have found a better place for her to be.

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Current Review Score: 10.0 (9.992)

Overview of Review Score

The Review Score of 10 (9.992) out of 10 for Heathfield Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.992 for Heathfield Residential Home is calculated as follows: ( (131 Excellents x 5) + (1 Goods x 4) ) ÷ 132 Ratings = 4.992

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathfield Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Heathfield Residential Home

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Frequently Asked Questions about Heathfield Residential Home

What types of Care is Heathfield Residential Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heathfield Residential Home provide?

Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Heathfield Residential Home have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Heathfield Residential Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathfield Residential Home to the centre of Warrington?

1.6 mile(s) as the crow flies, distance by road may be significantly further.