Review from J C (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been in this home for about 5 years. Since day one she has been treated with the utmost care by all the staff and management. Since Covid-19 the home has been totally proactive to ensure a safe environment for all even with staff living in which we are really grateful for. The care team

are usually inviting and friendly (before Covid-19), management open door to talk to them if necessary. I cannot recommend them highly enough. Contact via video recordings keeps us in touch which we value too.

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Review from C B (Relative of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience

I am very impressed how Heathfield is proactive and imaginative in activities and themed events to stimulate the residents. Where possible they pick up on ideas that may resonate with individuals in the home. All the staff work tirelessly to make an interesting environment for all those living there.

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Review from P B (Nephew of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience

Whenever I visit Heathfield Residential Home I see a dedicated team working in a peaceful environment. It's clear that every member of the team works hard to provide the specific care required by each individual resident.

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Review from J P (Daughter-in-law of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience

Heathfield is in every sense a home from home. The level of care offered to every resident is amazing. Staff look after the needs of the ladies who live there with love and compassion. They have gone above and beyond during the covid19 crisis, and have done everything possible to keep everyone safe

and happy.

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Review from M K (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience

The staff at Heathfield have been absolutely fabulous. They always are but have gone the extra mile during lockdown.

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Review from J C (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience

Heathfield is now my mothers 'home'. As with any good 'home', it is a place of total safety where all her needs are met. She is treated as an individual, and her care is tailored to her own personal requirements and wishes. Home is a place where we should feel valued, listened to, and where we should

find warmth and affection. Heathfield provides all these things and therefore has every right to be described as a care 'home'.

Reply from Paul Rowley, Director at Heathfield Residential Home

We are delighted and privileged to be caring for your mother.

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Review from W C (Son-in-law of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been a resident at Heathfield for several years, and throughout that time, the way in which her needs have been met and the attentive personal care she has received from all the staff has been first class. Her time there has been tailored to her wishes and needs, and the staff have

kept us well informed every step of the way. Nothing but praise from our family.

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Review from M T (Son of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience

Late in 2019 the time care for Mum to move into residential care due to no longer being able to manage well at home alone, particularly overnight. After visiting a number of local care homes, we were pleased to get a place for Mum at our first choice Heathfield - we are very pleased with our choice.

The management and care team are very attentive, everyone is warm with a great personal touch. Mum is treated with dignity and respect, there's a range of activities, food provided is great; the facilities are clean, safe and secure. Throughout the covid pandemic, the management and care team have kept us updated regularly on processes to keep everyone safe, plan a weekly video to keep us in touch whilst we are unable to visit. A great place, providing a very high standard of care. Thanks.

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Review from P P (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Heathfield for 18-months. Every day I think how lucky she is to be there and how lucky we are too. The owners and staff are fantastic, and both residents and their families are cared for as part of the 'Heathfield family'. The advantage of it being a small family-run home

really became even more apparent during the pandemic. Safety measures were put in place very early, and the continued good health of residents and staff became paramount. The staff are a real team, carers in the true sense of the word. They all strive to ensure happiness, dignity and quality of life for the residents. It is a truly amazing place that I would highly recommend to anyone.

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Review from Margaret M (Sister of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience

My sister is being cared for in Heathfield, and I am very impressed with how the care home is being managed. Every week the relatives receive a weekly video.
In terms of the Corona Virus, they were among the first to close their doors to visitors, and this has undoubtedly saved lives because we are

now in the middle of May 2020 and they haven’t had a single case. The fact that they are a relatively small home (25) has also helped to keep the virus at bay. Another excellent decision they made was to instigate 72-hour shifts for the staff so that they weren’t coming in daily but sleeping over during the shift. On arrival at the beginning of each shift, the staff go straight to the basement and put on their
PPE before coming into contact with the residents. These decisions have also been tantamount to saving lives. I understand the awards for 2020 have already taken place, but I feel very strongly that Heathfield should at least get a mention or an award for these exceptional measures.

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Review from Sybil M (Sister of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience

Heathfield is a very welcoming and happy residential home. I have visited many friends and my sister for four years now and always look forward to meeting new residents. I am a pastoral worker from St. Wilfrid's Parish Church and the rector brings communion monthly and I accompany her.

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Review from Kathleen G (Cousin of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience

I am so happy for my relative to be in Heathfield I was lucky that we were able to get a room just when we needed it.
My relative is very contented, she has plenty of company with other residents and there is always staff around to help (and even provide a cup of tea)
Often there is entertainment

in the afternoon which everybody can join in. The food is excellent and there are occasional get-togethers for staff/family/residents to enjoy each others company.

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Review from Sue W (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Heathfield for over 3 years and has been very well looked after and content living here. Mum says "people are very kind and helpful." I have always thought that the residents are put first and families are always made welcome. Standards are kept high and there are often improvements

made either to the home itself or through training of staff. There are lots of activities both for residents and families and the owners and management are very hands on and approachable.

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Review from Essaji R (Son of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Heathfield for just over a year. She was always treated with dignity and her particular cultural needs and values were always respected. She was happily and lovingly embraced by all the staff. She was content and always spoke of the kindness shown to her. My family and I

were very happy in the care she received.

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Review from Jane M (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience

Heathfield provides excellent care providing a secure, safe and stable environment for the residents. The staff have extreme patience and treat the residents in a totally respectful way, protecting their dignity at all times. They go that extra mile to make their quality of life as good as possible,

engaging them in daily activities to stimulate thoughts and memories. The home provides a calm, safe and thoroughly organised place for my mother to have and I would highly recommend it.

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Review from J W (Daughter-in-law of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience

Heathfield is everything we could wish for as a place for our Mum to live. The staff treat every individual with great care and respect and are unfailingly courteous and helpful. Residents don't have to fit I with Heathfield. Heathfield tries to fit in with each resident's preferences and needs. The

outstanding cuisine on offer is shared with families at restaurant evenings and other celebrations. There is always something happening and something to look forward to but the overall ambience is of a relaxed, comfortable home with reading and activities available, different areas to sit and friends to chat to. Heathfield is exemplary and goes way beyond the highest expectations one could have for a residential home.

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Review from P W (Son of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience

Mum has enjoyed 14 months of care at Heathfield. She, like the other residents, are provided with superb care and food which are tailored to individual needs. The excellent staff treat 100% as a starting point. Visitors are always made most welcome, without an appointment, at any reasonable time of

the day. The owners set the standards bar very high to the benefit of all. Mum is so glad we chose Heathfield.

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Review from Yvonne D (Daughter-in-law of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience

We are delighted with the care mum is receiving at Heathfield. She has dementia and the love, care, respect and patience shown by the staff is outstanding. The meals, prepared by the chef are fabulous and we love the "dining in" experience where we can share a restaurant meal with mum at Heathfield!

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Review from Susan R (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident of Heathfield for the past six years and has received the best care possible. I have never had any complaints at all.

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Review from Robert B (Son of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience

Heathfield is a top quality residential care home for ladies. The high standards that mark it out as excellent start at the top with owners who are involved with the day to day running of the home. Not only do they personally interact with residents but they have also recruited a team of friendly, highly

competent professional including a very good chef. The home is located in a quiet leafy suburb and is maintained to a high standard and the cleanliness is outstanding. Residents bedrooms are light and airy and are personalised to individual taste and requirements. An excellent choice for anyone who is responsible for the care, health and security of a loved one.

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Heathfield Residential Home

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