Holcroft Grange

Jackson Avenue, Culcheth, Warrington WA3 4DZ
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9.2 28 Reviews
  • Holcroft Grange, Warrington
Holcroft Grange is located in a vibrant part of Culcheth and enjoys close links to the local community. It offers 40 rooms for older people looking for a comfortable and friendly environment, and has a caring and qualified staff team.

The home is passionate about delivering high care standards, working closely with the Care Quality Commission and always on the look out for new methods and techniques made available in the healthcare industry.

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Care Provided by Holcroft Grange

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Katrina Darbyshire (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Holcroft Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,050
  • (these prices are only a guideline, please contact Holcroft Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home do not have specific visiting times but ask that visitors avoid meal times where possible.


  • Parking

  • Please use the car park at the front of the building, please avoid parking in the ambulance bay.


Holcroft Grange Reviews (28)

Total of 28, showing 1-20
9.2

Holcroft Grange has a Review Score of 9.2 (9.211) out of 10, based on 6 reviews in the last 2 years. Over all time Holcroft Grange has 28 reviews.

Overall Experience

  • 22
  • 5
  • 1
  • 0
  • 0

Date Published

28
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2
6
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Review from J B (Daughter-in-law of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a lengthy hospital admission, the staff at Holcroft Grange supported the transition from hospital to residential care fully with facilitating preadmission visits, informal look around to mum-in-law spending a day and then having a trial week (which actually never ended as she elected to stay!)
Since coming to Holcroft Grange mum-in-law has flourished which is a joy to see.

Reply from Rahi Joshi, Marketing Associate at Holcroft Grange

Thank you so much for sharing your experience. We're delighted to hear that your mum-in-law is happy at Holcroft Grange.


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Review from Philip H (Son of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Holcroft Grange has provided a safe, friendly, warm and caring environment for my mother since her arrival six months ago. The level of care she receives is superb, the staff are kind and attentive, there is all kinds of activities going on every day based in Holcroft and the local area, plus coach
trips out. I can honestly say that Holcroft has given me peace of mind when it comes to the care and safety of my mother.

Reply from Rahi Joshi, Marketing Associate at Holcroft Grange

Thank you for your lovely feedback. We're so pleased to hear that your mother feels safe, cared for, and engaged at Holcroft Grange. Your kind words about our staff and activities will be shared with the team.


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Review from W G (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is at Holcroft Grange - been there for over a year. He is very happy and living life to the full. The entertainment is fantastic, seems to be something on every day. The staff are very caring and give him the support as and when he needs. As a family we are very happy with Dad being at HG as
we know he is now able to enjoy life and be safe/around caring people.

Reply from Rahi Joshi, Marketing Associate at Holcroft Grange

We truly appreciate your kind words about Holcroft Grange. Creating a joyful and compassionate atmosphere for our residents is our top priority. Thank you for noticing the efforts of our staff; your support means a lot to us.
Kind regards


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Review from Lindsay B (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this home highly enough. The level of care received by my mum was truly that of a family standard, the staff don't just do their job, they genuinely care. I only wish we had found this place sooner to give Mum even more happy memories.

Reply from Rahi Joshi, Marketing Associate at Holcroft Grange

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards.


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Review from Jennifer E (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is in Holcroft Grange and has been there for about 18 months. She is very happy. The staff are amazing with my mum and nothing is any trouble for them. Their care is amazing and there is always something to keep them entertained. The team that organises this are the best.

Reply from Rahi Joshi, Marketing Associate at Holcroft Grange

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards.


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Review from P B (Son of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Provides loving care with very caring staff. Entertainment is fantastic, there seems to be something on every day. The food is very good. My mother is very happy and making excellent progress with the care given.

Reply from Rahi Joshi, Marketing Associate at Holcroft Grange

Thank you for your feedback. Ensuring our resident's well-being is our top priority, and we are happy to know your mother is happy with her tailored care. I will pass on your kind words to the home team.
Kind regards.


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Review from V B (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff who are always positive and caring. Lovely environment with high standards. Excellent and varied activities.

Reply from Katrina Darbyshire, Home Manager at Holcroft Grange

Thank you for your review, we are glad you feel our staff are always positive and caring and will pass this on to the team.


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Review from G S (Resident) assisted by family/friend published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here. I am happy here.

Reply from Rahi Joshi, Marketing Associate at Holcroft Grange

Thank you for your kind words, we are happy to know you are comfortable with us.
Kind regards.


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Review from Barbara H (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all staff very welcmioing and I am updated on any issues regarding Mum on a regular basis. Mum is very well cared for. Staff are extremely kind and extremely helpful. Mum is very comfortable in her room. There is a good stand if cleanliness throughout. Mum enjoys the entertainment/activities
when she is able. She enjoyed an outing to the pub for a meal last year. Overall, I am very happy with Mums care.

Reply from Rahi Joshi, Marketing Associate at Holcroft Grange

Thank you for sharing your thoughts with us. We are delighted to know your mother is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.
Kind regards.


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Review from Ged B (Son of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother required urgent respite for a few days and Holcroft Grange provided the support. The staff are very welcoming and supportive and the place is clean and tidy and welcoming.

Reply from Rahi Joshi, Marketing Associate at Holcroft Grange

Thank you for leaving your kind comments. We are glad that your mother felt comfortable with us. I will pass your sentiments to the home team.
Kind Regards.


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Review from J F (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely pleased with the care, attention and affection given to my mother during her dispute. nothing too much trouble, first-class home.

Reply from Rahi Joshi, Marketing Associate at Holcroft Grange

Thank you for sharing your kind thoughts. We are happy to know your mum is well cared for and feels settled in our home. I will pass your kind sentiments on to the team.
Kind Regards.


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Review from Anita W (Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very courteous and kind, atmosphere very friendly on the whole. Settling in okay.
Lovely that my family can visit in various rooms.

Reply from Rahi Joshi, Marketing Associate at Holcroft Grange

Thank you for sharing your experience with us. We are delighted to know you feel well-cared and settled with us, we strive to provide the best care possible to all our residents. I will ensure to pass on the message to the home team.
Kind Regards.


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Review from C H (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

During Mum's time at Holcroft Grange, the staff have gone from reliable, regular full-time staff to mostly agency staff who cannot build rapport with the residents. This is significant as is the deterioration in the quality and variety of food on offer.

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Review from S M (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited other care homes and consider that we are very fortunate to have found a place for my mother in Holcroft Grange.

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Review from J G (Daughter of Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been a resident of Holcroft Grange since June 2018. All of the staff (carers, cleaners, managers, handyman, chefs and activities coordinator) are amazing providing a high level of care. There are lots of activities provided weekly and trips out. There is access to a hairdresser, podiatrist
and GP within the care home. The food is excellent and residents are personally seen each day by the chef to note down their choices from that day’s menu. One of the day rooms has been converted into a 1950’s reminiscence room. The manager is always available to discuss any situations and works hard to address and rectify any concern raised. Recently it was my Father’s birthday and the activities coordinator arranged a tea party for my Father and relatives to enjoy which was excellent. I would highly recommend Holcroft Grange to anyone who finds themselves in the same stressful and emotional situation I did over a year ago of having to find a new “home” for your loved one.

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Review from Helen W (Daughter of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Holcroft Grange since November 2017, as a result of her inability to care for herself due to her Parkinson’s disease diagnosis in January 2013.
Although Mum is now very confused and infirm, she is treated with the utmost kindness by all the staff there. They all do
their very best to try and keep the residents as happy and contented as possible, under what must be very difficult circumstances at times. I have the utmost respect for ALL the staff.
They are always cheerful and friendly, both with the residents and their relatives/visitors and I have only ever seen them treat the residents with complete dignity and respect. The residents are regularly treated to entertainment from singers and musicians, together with regular visits from the local nursery and school children. There are weekly craft sessions, low key keep fit sessions etc.
I would thoroughly recommend Holcroft Grange to anyone who is considering long term care for their elderly relative.

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Review from Aileen P (Wife of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, friendly staff. Helpful and excellent. Provision of entertainment. Medical care when needed.

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Review from Norman H (Respite Resident) published on 6 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service was first rate. Staff very helpful and caring.

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Review from David J O (Son of Resident) published on 3 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience of a care home, I have only ever heard bad news about care homes but how wrong they are. I cannot praise the staff of this home enough and when I say, staff, I mean all staff, the ones doing the caring and the all too forgotten staff behind the scenes i.e. cooks cleaners, maintenance
man etc.
My mother was cared for in this home right up to her last day, all staff were excellent caring not just for the welfare of my mother but that of the family.
The care home is run as one big family, warm and inviting.


Thank You for changing my view of care homes.


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Review from Kathleen A (Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband goes into Holcroft Grange for respite care. He his well looked after there and the staff are very kind and helpful.
They are polite and understanding because it is difficult for me as his wife and family because he is suffering from Alzheimer's and Dementia, which puts added strain on the
family.

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Current Review Score: 9.2 (9.211)

Overview of Review Score

The Review Score of 9.2 (9.211) out of 10 for Holcroft Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Holcroft Grange is calculated as follows: ( (62 Excellents x 5) + (10 Goods x 4) ) ÷ 72 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.35 Points relating to the number of positive Reviews for Holcroft Grange is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Katrina

Katrina Darbyshire

Job Title: Home Manager

Joined: 2019

Katrina worked for Minster Care Group for four years before starting as a care assistant and working hard at university to rise through the ranks to senior care assistant and Deputy manager. Katrina finally became a registered manager at Holcroft Grange in 2019.


Katrina leads a fantastic team of healthcare professionals, ensuring the highest standards of care. Katrina conducts regular audits, provides training, and implements preventive measures to keep everyone safe and healthy.


With her leadership, the team is committed to providing exceptional care to all residents.


Frequently Asked Questions about Holcroft Grange

What types of Care is Holcroft Grange registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Holcroft Grange provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Holcroft Grange have?

There are 40 Single Rooms.

What are the Facilities & Services at Holcroft Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holcroft Grange to the centre of Warrington?

5.2 mile(s) as the crow flies, distance by road may be significantly further.