Fees dependent upon room allocation (Standard, Plus, Platinum or Platinum+ available), and upon care requirements. All rooms are inclusive of our hospitality package, which includes of monthly chiropody, monthly reflexology, fortnightly hair appointments, free Wi-Fi and daily newspapers.
Keate House's doors are open around the clock for visiting the home and loved ones. An invitation to dine with loved ones can be arranged with notice.
Free parking on site
Keate House Residential Home has a Review Score of 10 (9.966) out of 10, based on 27 reviews in the last 2 years. Over all time Keate House Residential Home has 71 reviews.
Review from Josie C (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card •
Report
Reply from Andrew Jardine, Accounts Assistant at Keate House Residential Home
Thank you so much for your glowing review. We are always proud to care for all of our residents and are very proud of our activities team and how hard they work to provide stimulation for the residents. We are honoured to have your Mum staying with us and will always strive to do our best for her. Your feedback is invaluable and thank you for taking the time to do it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chris B (Son of Resident) published on 12 December 2024
Submitted via Website •
Report
Reply from Andrew Jardine, Accounts Assistant at Keate House Residential Home
Thank you so much for your kind review, we are very proud of our atmosphere and the care with which we prioritise the safety and well-being of our residents. We love to take Mum out and have her join in any activities she wishes to and we are thrilled that you are so happy with the service we provide.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark H (Son of Resident) published on 10 December 2024
Submitted via Website •
Report
Reply from Andrew Jardine, Accounts Assistant at Keate House Residential Home
Thank you so much for your kind words, as always we are honoured to be caring for your mother and grateful for your continued trust and our joint efforts to ensure the best possible care and quality of life for her.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison H (Niece of Resident) published on 16 August 2024
Submitted via Postal Card •
Report
Reply from Andrew Jardine, Accounts Assistant at Keate House Residential Home
Thank you so much for your lovely review, we love receiving wonderful feedback like this as it always makes our staff's day. We are honoured to be looking after your uncle and enjoy supporting both him and you in any way we can.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Josette F (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card •
Report
Reply from Andrew Jardine, Accounts Assistant at Keate House Residential Home
Thank you so much for your kind words, we love receiving wonderful feedback like this as it always makes our staff's day. Thank you for taking the time to review us and we look forward to caring for you and your dad continuing into the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K D (Daughter of Resident) published on 15 April 2024
Submitted via Website •
Report
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Thank you so much for taking the time to leave a review. I'll be sure to pass your comments through the team, and we look forward to seeing you very soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan S (Daughter-in-law of Resident) published on 15 April 2024
Submitted via Website •
Report
Reply from Andrew Jardine, Accounts Assistant at Keate House Residential Home
Thank you so much for your amazing feedback, we are very honoured to be caring for your mother-in-law and will look forward to seeing you again soon. I will make sure the team know how much you appreciate them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Georgina R (Granddaughter of Resident) published on 15 April 2024
Submitted via Postal Card •
Report
Reply from Andrew Jardine, Accounts Assistant at Keate House Residential Home
Thank you so much for your lovely feedback, I will pass along your words to our team. It's sure to make their day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie W (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card •
Report
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi there Julie, thank you so much for taking the time to leave a review. I will pass your lovely comments through the team and we look forward to seeing you soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Roger S (Son of Resident) published on 15 March 2024
Submitted via Website •
Report
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Thank you so much for taking the time to leave such a kind review! I'll be passing your comments through the team shortly, we look forward to seeing you soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Emma H (Daughter-in-law of Resident) published on 18 December 2023
Submitted via Website •
Report
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi Emma, thank you so much for such a kind review. I'll be sure to pass your comments on through the team and we look forward to seeing you soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Louise B (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card •
Report
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi, thank you so much for leaving such a lovely review. I am in the process of collating all feedback to display for our staff so I will be sure to pass on your comments. We look forward to seeing you soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John O (Son of Resident) published on 13 December 2023
Submitted via Postal Card •
Report
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi John, thanks so much for taking the time to leave us a review. We look forward to seeing you soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L W (Son of Resident) published on 12 December 2023
Submitted via Website •
Report
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi, thank you so much for taking the time to leave a review. I will be sure to pass your kind comments on through the team. We look forward to seeing you soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Samantha L (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card •
Report
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi, thanks so much for your kind words and taking the time to leave a review. I will be sure to pass your comments through the team, we look forward to seeing you soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N P (Daughter of Resident) published on 13 September 2023
Submitted via Website •
Report
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi, thank you so much for taking the time to leave such a kind review. I will be sure to pass on your comments through the team and we look forward to seeing you soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynn D (Daughter of Resident) published on 12 September 2023
Submitted via Website •
Report
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi, thank you so much for taking the time to leave us a review. We look forward to catching you on your next visit and I will be sure to pass through your comments to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M P (Daughter of Resident) published on 12 September 2023
Submitted via Website •
Report
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi, thanks so much for taking the time to leave a review. I will be sure to pass on your comments through the team and we look forward to seeing you soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S D (Son of Resident) published on 8 September 2023
Submitted via Postal Card •
Report
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi, thanks so much for taking the time to leave a review, I will be sure to pass on your comments through the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M O (Granddaughter of Resident) published on 6 September 2023
Submitted via Postal Card •
Report
Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home
Hi, Thank you so much for taking the time to leave a review, I will be sure to pass on your lovely comments through to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 10 (9.966) out of 10 for Keate House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.966 for Keate House Residential Home is calculated as follows: ( (311 Excellents x 5) + (11 Goods x 4) ) ÷ 322 Ratings = 4.966
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Keate House Residential Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Feb 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 11 Apr 2025
We currently hold two vacancies for either residential or dementia care placements. This can be under a permanent or respite (short stay) basis. Both rooms are supported with an en suite (featuring toilet and basin), with one of the vacant rooms also having a personal wet room (featuring a private shower). Rooms come fully furnished with fitted wardrobes and drawers, single divan beds, widescreen TV, telephone point, complimentary Wi-Fi, call bells (and additional aids/adaptive mobility equipment provided as required at no extra cost). Rooms are close to all facilities including dining rooms, lounges, and reception area. These rooms come with an all-inclusive package of newspapers, hair appointments, podiatry, reflexology, and Wi-Fi. Please call for a viewing or tour.
Loading
Loading events
Job Title: Registered Care Manager
Joined: 2008
Diane has worked in Health and Social Care since 2004. She joined Keate House in 2008 and has been working as Keate House's Registered Care Manager since 2015. Diane has a Level 5 Diploma in Leadership and Management, accompanied by a Level 5 Higher-Degree Apprenticeship in Adult Social Care. Diane is passionate about adult social care and has a particular interest in working with people living with dementia, supporting them alongside her team to achieve great outcomes through personalised care. Diane believes that a happy team creates a happy home.
Job Title: Business Manager
Joined: 2014
Mathew has been the Business Manager of Keate House since 2014 and has been a key member in supporting the growth of the home through the years, in line with developments in the care industry. Mathew proactively continues to develop Keate House's outstanding approach to care, working closely with all departments of the home to communicate new and exciting developments which enhance the quality of care and the Keate House experience.
Job Title: Quality Lead
Joined: 2016
Ryan joined the team in 2016 as a Care Assistant, although he was often regarded as Keate House's 'Jack of all Trades' - working on the Activities and Administration teams in addition to Senior Care work. In 2023, Ryan became Keate House's Quality Lead - managing compliance framework, promoting residents' best interests, and upholding the highest standards of care throughout the home.
Job Title: Accounts Assistant
Joined: 2024
Andrew joined the team in March 2024 and has established himself as an integral member of Keate House's administration team. With high proficiency in administration, computing and finance, Andrew is the lead contact for anything financial or accounts-based at home. Andrew is currently working towards his professional Accountancy qualifications with the Association of Accounting Technicians (AAT).
Job Title: Administration Manager
Joined: 2014
Rachel joined the administration team at Keate House in 2014. With vast experience in HR and business, Rachel manages the administrative processes of Keate House, in addition to supporting current and prospective residents with their experience at Keate House. Rachel works closely with the management team to uphold the highest levels of communication, ensuring that quality of care is complimented by fantastic service.
Job Title: Unit Manager
Joined: 2006
Katie joined the team in 2006, working through the years in various roles from Care Assistant, Senior Care Assistant, Medication Lead, and more. In 2023, she transitioned into one of the three Unit Managers at Keate House, responsible for managing one of the home's three departments, and ensuring that the highest standards of quality of care are upheld.
Job Title: Unit Manager
Joined: 1999
Mo is Keate House's longest-standing member of staff, who joined the team in 1999! She has worked through the years in various roles from Care Assistant, Senior Care Assistant, Deputy Manager, and more. In 2023, she transitioned into one of the three Unit Managers at Keate House, responsible for managing one of the home's three departments, and ensuring that the highest standards of quality of care are upheld.
Job Title: Unit Manager
Joined: 2014
Donna joined the team in 2014, working through the years in various roles from Care Assistant, Senior Care Assistant, Senior Lead, and more. In 2024, she transitioned into one of the three Unit Managers at Keate House, responsible for managing one of the home's three departments, and ensuring that the highest standards of quality of care are upheld.