Review from James T (Friend of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience

Always a very friendly and welcoming environment whenever I've visited. Lovely house and garden. Lots of trips out and events are organised for the residents. The staff are always very helpful and kind. After her stay in hospital, my friend has improved greatly since moving to Keate House, which we

are all so grateful for.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi James, thank you for taking the time to leave a review and thanks for your kind words. I will be sure to pass on your message to the team and we hope to hear from you soon.

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Review from B R (Husband of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience

Everybody is very helpful. Nothing is too much trouble.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Thank you so much for taking the time to leave a review, it's always a pleasure to see you at the home. We look forward to seeing you soon.

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Review from S L (Son of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience

The staff are fantastic, really patient and caring. My parents are very well looked after - they are always in good health and kept engaged and active and the families are also really well catered for. Couldn't be happier. with the standard of care.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Thank you for taking the time to leave a review. We're glad our services are meeting your standards and we look forward to seeing you soon.

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Review from Elaine H (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience

Fabulous place. A real home from home for Mum. We do not have to worry about Mum's safety and nothing is too much trouble for any of the staff. I would happily move in when or if I get to the point of needing extra care.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Elaine, thanks so much for taking the time to leave a review - I'll be sure to pass your comments on through the team. We look forward to seeing you soon.

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Review from Debbie P (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience

Since Mum has been in the home, her health has deteriorated but the care and support shown to her and me and my brother have been exceptional.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Thank you so much for taking the time to leave such kind words. I will be sure to pass your comments through the team.

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Review from Elaine B (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience

Mum has lived at Keate House for almost five years and has been well cared for at all times. The staff are all, without exception, friendly, caring and create a wonderfully happy environment for the residents. There is always an activity to join in, you only have to look at their social media page to

see the variety available and how much fun everyone has. Mum is treated as an individual, with her unique set of needs taken care of. I cannot speak highly enough of Keate House, the care and attention of all staff is second to none.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Elaine, thank you so much for taking the time to leave such a generous review. It really helps to know what we're doing that works well and where we can improve. I'll be passing your comments through the team and look forward to speaking with you soon!

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Review from Annette S (Sister of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience

My brother has been made to feel at home at Keate House. Any medical issues and concerns have been identified and dealt with promptly. The staff are very friendly and engaging going above and beyond what I expect. I would recommend this care home unreservedly. Nothing is too much trouble.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Annette, thank you so much for taking the time to leave a review. It really helps us to understand when we are performing to standard and what we can improve on. I will be sure to pass your comments on through the team and we look forward to seeing you soon.

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Review from Sue R (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience

I can't recommend Keate House highly enough! The love, care and respect mum is given is second to none. The fabulous staff ensure mum feels safe, loved and occupied and she is happy. Mum couldn't be in a better setting, feel very lucy she's here!

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Sue, thanks so much for leaving a lovely review. I'll be sharing your comments with the team and we look forward to seeing you soon.

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Review from Wendy R (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience

Mum recently moved to Keate House Residential Home due to the vulnerabilities related to Alzheimer's. From the beginning of the process, all of the staff have been kind, understanding and helpful. Considering the pressures of their work they are always pleasant and seem happy in their work which must

reflect on the care for their residents. Mum has settled well and is enjoying the company and the activities, food and being looked after 24/7.
Thank you Keate House. You're all amazing!

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Wendy, thank you so much for taking the time to leave us a review! I will pass on your kind words through the team.

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Review from Alison C (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience

Keate House is a wonderful care home. All of the team are friendly and caring. You can drop in at any time, and it is always spotlessly clean and tidy.
They go the extra mile and are always arranging fun activities to keep the residents entertained. We take comfort in knowing that my dad is receiving

the best care possible, thank you.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Alison, thanks so much for taking the time to leave a review. I will share your comments with the team and we look forward to seeing you soon.

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Review from Graham P (Son of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience

Dad has been a resident now for nearly 18 months and I have been very impressed with his personalised care. Any problems are quickly reported to me and if I have any issues they are addressed promptly. The staff are kind and caring in whatever role they have at Keate house. This has particularly impressed

me and it gives the home a real loving, family atmosphere.
It's a difficult decision to find a care room for a loved one, but I'm so glad I found Keate House. Many thanks to you all.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Graham, thanks so much for taking the time to leave a review. I will share your comments with the team and we look forward to seeing you soon.

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Review from Faye L (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience

Keate House Residential Home is now my mum's home, she has been a resident for 9 months and we are very happy with the care she receives. Staff are always friendly, and helpful and have the resident's needs at the forefront. There are lots of activities for mum to do and she has made lots of friends.

She has never looked so good! Thank You Keate House!

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Thanks so much for taking the time to leave a review. I will share your comments with the team and we look forward to seeing you soon.

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Review from Paul P (Son of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience

I feel my dad is well looked after at Keate House Residential Home. The staff seem to really care for him and I am very happy with the home and service it provides.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Paul P, thanks so much for taking the time to leave a review, we're really glad that you're happy with our services. We look forward to seeing you soon.

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Review from M H (Son of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience

A difficult period was made much more bearable by the very careful and measured attention given by staff. Always have time to talk and advise without drama or concern. Cheerful without being flippant and always attentive.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Mark H, thank you so much for taking the time to leave a review, it's much appreciated. If you need anything at all please get in touch, and we look forward to seeing you soon.

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Review from C S (Daughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience

Mum has been a resident at Keate House for 5 years and I am extremely happy with the care she receives. As I live abroad, it is reassuring to know that she is being well cared for and living her best life. I really appreciate the video calls which are invaluable as they allow me to connect with Mum

from a distance. I cannot say enough about the care staff, they are a wonderful caring team. Very impressed with the controls that were put in place during covid which I am sure contributed to keeping everyone safe. During a recent illness, all the staff were incredible with adapting to Mum's needs and helping with her recovery. The garden is a lovely surrounding for residents to sit outside on sunny days. Keate House goes above and beyond to schedule and arrange all the many interactive activities and special events. Kudos to everyone involved with Mum's care and a special shout out to two members of staff, in particular. I undoubtedly recommend Keate House.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Thank you so much for taking the time to leave us a review on our services - it's a pleasure to care for your Mum. I will pass your comments on to the team, and we hope to see you soon.

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Review from F P (Daughter of Resident) published on 1 July 2022
Submitted via Website • Report

Overall Experience

Dad passed away in August 2021 after a short illness. He was so well cared for, loved and looked after by all the team at Keate House. Since his passing the house agreed that we could erect a pergola in the garden. It has now been built and is used by residents staff and visitors. It is a place for

quiet contemplation and commemorates Dad's life and his time at Keate House. To officially “open” the pergola staff arranged a garden party with a singer. We had cake and non-alcoholic bubbles. It was enjoyed by everyone and a fitting tribute to Dad and all the staff who work tirelessly to give the residents the best possible experience. We are so grateful to them and thank them all for their kindness.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi F P, thank you so much for such a kind review - I'll be passing your words through the team. We miss your dad every day, but we're so happy the pergola is in full use and gives the residents so much joy in respect of your dad's life. Don't be a stranger!

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Review from Stephanie D (Granddaughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience

I cannot recommend Keate House enough. They provide a brilliant entertainment and activity programme, the home is well decorated and the facilities are brilliant. The garden is just lovely too. The staff were always respectful, kind and caring to both my grandad and to our family.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi there Stephanie, thank you so much for taking the time to leave a review. I will be sure to pass your comments on to the team, you know where we are if you need anything.

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Review from S W (Daughter-in-law of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident at Keate House for nearly 5-years. During that time I can honestly say all the staff have been totally amazing at caring for her and all the other residents. During the first lockdown, some staff stayed at Keate House to give all the residents ongoing care, support

and attention, which shows total dedication and selflessness. Due to being a full-time carer for my own parents, I’m not able to visit my mother-in-law but the staff arrange weekly video calls so we can regularly see our loved ones. Keate House newsletters keep us well informed on the constant activities arranged for all of their residents, with fabulous photos which we all treasure. I will happily give Keate House five stars. There isn’t one thing about their ongoing support for their residents that I could fault. Thank you to all the staff from the cleaners, cooks, gardeners, carers and management. You all do a totally amazing job.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi S W, thank you so much for taking the time to leave such a fantastic review! I will be sure to share all of your comments with the team. We look forward to seeing you soon.

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Review from J H (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience

Since our mother went into Keate House, suffering from severe dementia, she has been well cared for. There have been ups and downs due to her condition, but at all times the carers communicate with us to keep us well informed of her current mood and health needs. She is always glad to return to Keate

House, after coming out for a visit.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi J H, thanks so much for taking the time to leave a review, it's always a pleasure to care for your mum. We look forward to seeing you soon and I will pass on your comments throughout the team.

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Review from Clare N (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience

Mum’s home has been Keate House since June 2019 in the Treasured Memory Centre. I feel very lucky that she is being cared for by such a wonderful, hard-working and dedicated staff.
In fact, the staff are amazing - kind, welcoming, respectful of resident and family, cheerful and full of fun. They meet

Mum’s physical, mental and emotional needs with compassion and good humour and, overall, she is happy.
I am kept informed: weekly emails, monthly newsletters and weekly video calls which I greatly appreciate as I live abroad. These started during the pandemic and are indicative of how staff think of new ways to enrich the residents’ lives. The recent photo shoot for Mother’s Day is another example along with the myriad of different daily activities which Mum enjoys when she participates.
I recommend Keate House unreservedly: pleasant rooms and lounges, beautiful gardens, very good facilities and, most importantly, brilliant, thoughtful staff.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Claire, thanks so much for taking the time to leave such a fantastic review. I will be passing your comments through the team and as always - let us know if you need anything.

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