Review from Catherine S (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience

My mum has been a resident of Keate House for a month. She suffers with dementia and moving her to full time residential care was a difficult decision.
We need not have worried, she is so happy here. The staff are warm and friendly, her room is lovely. They gave regular feedback to put my mind at ease

when Mum moved in. I’m really impressed with Keate House.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Catherine, thanks so much for taking the time to leave a review. We love having your mum as part of our home and we're happy to know that our services are meeting your standards. We look forward to seeing you soon and let us know if you need anything.

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Review from Annette D (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience

One in a million care and attention has been given to my mum and I'm so grateful to all the staff as they are amazing, so kind and truly caring! Brilliant communication to family and love seeing daily updates on social media!

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Annette, thank you so much for your kind words! I will be sure to share these with the team and we look forward to seeing you soon.

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Review from Caroline C (Daughter of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience

This is just the most amazing place.
My mum has been here for over 4 years. She will tell you she loves her home and the people who look after her (it’s one of the few things she does say).
Not only are all her day to day needs met every day (with staff going beyond all expectations in the pandemic),

staff make it my mum’s home - family welcomed and informed, individual interests and preferences honoured.
Staff are caring, professional, flexible and fun. They are an established close team who, even in Covid19 restrictions, beautifully converted a summerhouse into a safe meeting area and did everything they could to facilitate chats on zoom etc.
They have just moved me to tears with a Mother’s Day photoshoot - all done with love and care and a lot of laughing.
Keate House is such a blessing to me and it brings me joy every day to see my mum so well looked after in every way.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Hi Caroline, thank you for taking the time to leave a review, we're happy that our services are living up to your and your mother's standards. We look forward to seeing you soon!

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Review from Ruth C (Daughter of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience

My dad came into Keate House after a very stressful experience; his moving into the care home system during Covid was extremely distressing. I selected Keate House after reading reviews and their CQC report. It was the best decision I have made for my dad.

The amazing staff at Keate House have continually

and consistently reassured me of this, by their care of my dad, their excellent communication and compassion. The attention to detail about my dad’s needs is outstanding and I feel that they have got to know him and his needs well. His care has been continuously positive and respectful.

The communication system is, again, outstanding and I have been notified of any issues, however small, immediately, with updates to follow. I have never felt like I’m wasting time when I ring to check how he is, the staff are warm and caring towards relatives too.

It is very well run, with an approachable and visible management team.

I would recommend Keate House without hesitation.

Reply from Cameron Rowe, Accounts Manager at Keate House Residential Home

Thank you for taking the time to leave a review Ruth, we're so glad that our services are appreciated by you, and it is a pleasure to care for your dad. We look forward to seeing you soon.

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Review from A H (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience

I had looked after my mum at home for 9 years, sadly her mobility and stability decreased and was falling more frequently. It was a hard decision to make to have her in a home, as I’d wanted to keep her in her own home as long as possible. My mum went into Keate House during lockdown, the staff were

kind and caring, she settled in quite quickly and she is happy there. They do lots of varied activities with them to stimulate them, I didn’t think my mum would have joined in but she does and enjoys it. It has a very friendly atmosphere, all of the staff know the residents, nursing staff, admin staff, housekeeping staff and catering staff. They keep the family involved with video calls with my mum when I’ve visited my son and daughter as they both don’t live locally. There were a couple of times when my mum wasn’t well and they gave excellent care and kept me fully informed. I’m glad my mum is in a safe and caring home.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi A H, thank you so much for leaving such a kind review of our services. It is always a pleasure to care for your mum, she is well-loved throughout the home. If you need anything at all, feel free to give us a call.

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Review from Alfred B (Son of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience

My father has been at Keate House for about 6 months and has settled in very well. Our family is dispersed all over the world and recently the Keate House team arranged a video call for his 90th birthday so that we could all participate in sharing his day with him and sending him our love. I live in

Australia and it's very reassuring to know that he is being well looked after. Whenever I call, I always receive responsive and caring feedback. Thank you for the work you all do.

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Review from Norma E (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

My mum is new to Keate House having become a resident in early September after a short respite stay.
She always said she would never go into ‘a home‘ but now she already refers to Keate House as ‘my home’.
This is due to the wonderful staff who treat every resident as an individual and who work so

hard to provide an amazing range of activities and entertainment. We feel very fortunate to have Mum in such a caring environment.
Moving mum from independent living into a care home was a huge concern to us as a family and the staff have also given us such great support. They have made this transition so easy not just for mum but for all her family members.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Norma, thank you so much for taking the time to leave a review and for your kind words, I will pass these on through the staff. It's great to know when our services are meeting expectations and we welcome all feedback to improve our services however we can. If you require anything in the meantime let me know, and we look forward to seeing you soon.

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Review from Steve G (Son of Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience

Dad was a valued member of the Keate House family for 4 years. I could not fault the staff from beginning to end, professional, caring, dignified, and loving. This wonderful home made all of our family always feel welcome and included in the home from organising special lunches, supporting my Mum to

come in and have meals together with my Dad for special occasions such as wedding anniversaries to taking Dad out of the home (before COVID) on special one to one activities that were tailored to his hobbies and interests. This care home deserves every bit of its CQC report and more! All of the staff from the management down were patient and respectful to all of our family throughout Dad's journey with Dementia helping us understand how best to support Dad. The care staff were amazing dealing with Dad's final wishes and keeping his dignity until the end. This home will always have a special place in all our hearts. Thank you we will always be so great full for everything you did.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Steve, thank you so much for such a kind review. I will be sure to pass your comments on through the team, we hope you're keeping well and we hope to see you soon. If you need anything in the meantime, you know where to find us.

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Review from Derek C (Son of Resident) published on 27 August 2021
Submitted via Website • Report

Overall Experience

Keate House is a very caring home. The staff are wonderful and kind to Dad. The manager is very knowledgeable and approachable and makes sure the home is run efficiently and effectively. She is also a lovely person to talk with if any problems arise.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Derek, thanks for taking the time to leave Keate House a review. I will share your kind comments with the staff.

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Review from Karen E (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience

Mum started living at Keate House just before the first lockdown in February 2020. She has received excellent care from all the staff. She really enjoys the company and friendly and caring attitude of all the staff. Keate House has managed all the difficulties of the pandemic extremely well; I have

particularly valued the ability to speak to mum through video calls even when I couldn’t visit. Thank you for the wonderful dedication of all working at Keate House, I am very grateful.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Karen, thank you so much for leaving the time to leave a review of our services - we are glad that our services are meeting your standards. I will share your comments with our team.

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Review from Elaine H (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience

Mum moved to Keate House after a difficult time. She settled in very quickly and often says how happy she is there. It's lovely to see the range of activities provided always enthusiastically led by the team. The home is very welcoming and homely with a lovely garden.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Elaine, thank you for taking the time to leave a review of our home. I will pass your kind comments on through the team and will be happy to assist if you need anything at all.

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Review from Gill F (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

Dad became a resident at Keate House over two years ago following a number of serious falls at home which meant it was no longer possible for him to live alone. Keate House has more than met our expectations and indeed has far exceeded them. The staff are highly motivated and led by a strong management

team that is forward-thinking and always developing different aspects of the home. As dad's needs have changed Keate House has recognised this and adapted his care accordingly. He is very well looked after by friendly, considerate staff who manage all situations with a sense of humour and a kind word. He has a very comfortable, well-appointed bedroom and ensuite which is always clean, and the housekeeping throughout the home is to the highest standard. The food is excellent; the chef and his team work hard at producing interesting menus to suit all tastes. The activities and entertainment are superb, very well planned and coordinated, always relevant to the season or occasion.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Gill, thank you so much for your kind words about Keate House. We're always glad reading these reviews to find when our services exceed expectations and that our efforts to make our services outstanding are recognised. I will pass on your comments through the team and we look forward to seeing you soon.

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Review from Sandra J (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience

Walking through the front door of Keate House it instantly feels like home. The care mum receives is second to none. I am a registered nurse and am confident that everyone, residents and staff are treated with respect and dignity with all their needs catered for at all times. Staff know the residents

very well and know how to deal with any issues that arise. Mum’s dementia has slowly worsened in the two and half years she has lived there and her changing needs have been regularly assessed and care adapted appropriately. I am kept well informed of any issues. Activities available are diverse and well thought out with lots of fun and laughter. The staff have a great team ethos and will find any reason to dress up and get the residents involved in associated activities based on themes which is great fun for all. During lockdown, they have helped us maintain contact with mum abiding by whatever government guidance is at the time. You will not be disappointed by this amazing residential home.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Thank you Sandra for such kind words about our home and the team, I will be sure to pass these comments on to all. If you need anything in the meantime you know where to find us, otherwise, we look forward to seeing you soon.

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Review from Alison J (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience

Mum broke her hip in September 2019 and then had a period of rehab care in Warrington. As she was no longer able to care for herself safely I looked into care homes. Keate House was the first I visited and after meeting the staff and seeing the facilities I was delighted to know that there was a vacancy

and I cancelled the other viewings. 18 months, on I am delighted we made the decision we did. Mum is happy safe has made friends and really enjoys the craft sessions etc. There is a programme of events every week. Covid hasn't made visits easy for residents and their families, but the staff do everything they can to ensure there is regular contact.
Thank you Keate House.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Alison, thank you so much for taking the time to leave a lovely review. We're glad you are happy with our services. If you need anything you know where to find us and we look forward to seeing you soon.

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Review from Michael R (Son of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience

My mother went into Keate House just before the first lockdown. We were concerned about her welfare but felt reassured as caring staff implemented actions needed to counter the virus. The house has got a warm atmosphere which makes you feel welcome. The quality of care is very good,and around the clock.

My mother is in a home that is safe, caring and provides comfortable living. Good gardens provide more enjoyment in good weather.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Michael, thanks for your brilliant review. It's been a strange year to say the least, but as always it is a pleasure to care for your mother. We're excited to open our doors as soon as we can to celebrate with everyone, but in the meantime, I'll let the staff know of your kind review. Many thanks - Cameron Rowe, Accounts Assistant

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Review from Sue D (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience

Dad became a resident during the COVID lockdown period.
Even though it was an unusual/confusing time due to COVID Dad settled in well.
He has been well looked after and seems happy to be involved in the many activities the home provides.
The staff are always friendly and willing to help with

questions.
Look forward to being able to visit him more often.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Sue,
Thank you so much for your kind words, I'll be sure to pass your comments through to the staff. We look forward to opening our doors for the masses again as soon as we can.

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Review from Cath B (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience

I cannot be more positive about Keate House. My dad has been a resident there for two years and is as happy as I have ever seen him. He is so well cared for, the staff seem to know him really well, all his preferences and idiosyncrasies! When he is poorly they keep me really well informed, and when

needed the GP, has called me. Before the pandemic, I popped in regularly at different times of the day and was always made welcome. During the pandemic, Keate House has have embraced Zoom calls for family members and built a visiting hut in super quick time. The activity programme is amazing, inventive and looks like great fun. It is a very special place for your loved family member.

Reply from Cameron Rowe, Accounts Assistant at Keate House Residential Home

Hi Cath, thanks for your kind words and for taking the time to leave a review. We're really glad our services are up to standard, and that your Dad is enjoying his time with us. It is always a pleasure to care for him, and if you need anything further you know where to find us. In the meantime, I will pass your kind words on to our team.
Many thanks and take care.

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Review from Christina E (Daughter of Resident) published on 11 August 2020
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Overall Experience

After being admitted from hospital into Keate House during COVID-19, my dad has settled fantastically well into his new setting. Staff are always highly attentive and caring for his needs, and it's great to see them go the extra mile to make sure his stay is comfortable at this time. Activities and

events are very impressive and it's great to keep up to date on their Facebook page. Medications are safely managed and the home itself has a warm and comfortable feel. Nice spacious bedroom with a wide TV for him to relax in as he pleases. Couldn't be happier with the service.

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Review from Patricia F (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience

Dad has been a resident of Keate House for 6 months, during this time he has settled in, his health has improved, he is calmer and his overall mood has improved. He is made to feel like part of a family and he joins in with lots of activities. All of the staff are lovely, patient and caring, taking

time to get to know their residents, nothing is too much trouble. I am extremely grateful to all the staff at Keate House for making Dad's life so much happier and secure.

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Review from Judy L (Daughter of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience

Having been an independent lady with care provided solely from her two daughters, we never thought Mum (93) would accept or choose to go into a care home.
Mum has settled amazingly well into Keate House where she has lived since September 2018.
She is well looked after by caring, friendly staff. She

loves all of her meals, her bedroom is comfortable, clean and warm (although she is rarely in it!) and her complex medication is dealt with professionally. She has enjoyed being part of a wider community whilst facing no pressure to join in with the many activities on offer.
She has gradually absorbed the friendly, community atmosphere throughout.
My sister and I are welcomed into the home at any time we turn up and Mum can come and go with us as she pleases.
We never thought we would be happy with a care home situation but are very relieved that Keate House has worked out so well for us all.
Many thanks to you all.

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