Three Elms

Station Road, Penketh, Warrington WA5 2UG
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9.2 29 Reviews
  • Three Elms, Warrington
Three Elms is a residential care home for sixty people, pursuing a mission based upon personal dignity, freedom of choice and independence.

An activities programme and freshly cooked daily meals are pleasing additions to the service, while personal care plans are regularly updated to suit requirements.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.

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Care Provided by Three Elms

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lindsey O'Neill (Manager)
  • Admission Criteria
    • Ages 64+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Funding & Fees Guide for Three Elms

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £900
    • Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact Three Elms to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Three Elms Reviews (29)

Total of 29, showing 1-20
9.2

Three Elms has a Review Score of 9.2 (9.225) out of 10, based on 8 reviews in the last 2 years. Over all time Three Elms has 29 reviews.

Overall Experience

  • 23
  • 5
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Date Published

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Review from John C (Son of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad recently needed to move into a care home was a stressful time for both himself and our family. From day one staff, management and senior carers without exception have been professional, caring and helpful, giving us advice and guidance, making a difficult time easier for us all. Having worked in
the industry myself until recently I have nothing but praise for all concerned. It isn't easy working in the care industry, but staff always have time for both Dad and ourselves when we visit. The building is spotless, Dad's room is always clean and well-maintained, and Dad himself well turned out. The communication and updates on Dad are regular. The food is varied and appropriate for the residents, and there's regular activities.

Reply from Lindsey ONeill, Manager at Three Elms

Thank you for your very kind review, its a pleasure to care for your Father and we thank you for the ongoing support you offer to Three Elms.


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Review from Christopher K (Son of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was provided with respite care for a month following a stay in hospital. Throughout his stay he was treated with kindness, dignity and in a highly professional manner by all the care team. I was kept regularly updated on his progress, and on my visits was always made to feel welcome.

Reply from Lindsey ONeill, Manager at Three Elms

Thank you for your kind review, it was a pleasure to have your father stay with us and to hear that your experience here at Three Elms was that of a positive one.


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Review from S M (Daughter of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Three Elms for three and a half years. She is well cared for and treated with dignity and respect. The care support staff are lovely, friendly and very caring. Nobody would choose to put their precious family into a care home but when there is no choice you need to know your family
member is safe and cared for. Three Elms gives me this.

Reply from Rahi Joshi, Marketing Associate at Three Elms

It is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.


Kind regards


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Review from Alison B (Daughter-in-law of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was dreading my mum-in-law going into the Three Elms as she's been in respite in one and a bed to assess in another and they weren't great, but I'm so glad we chose the Three Elms as her forever home. The care, meals and everything else are second to none, it's clean and tidy at all times, and the
staff are amazing, including all office staff, the maintenance guys, cleaners and carers. They treat residents and families as if they were their own. Nothing is ever too much and they always have an ear ready for you if you need a chat. Thanks, Three Elms for everything you do for my mum-in-law I can rest easy knowing she very well looked after when we're not there.

Reply from Rahi Joshi, Marketing Associate at Three Elms

We are truly delighted to hear about your positive experience with Three Elms. Providing exceptional care and creating a comfortable environment is our commitment. We will continue to ensure your mum-in-law receives the best care possible. Thank you for taking the time to share your kind words.
Kind regards.


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Review from Holly T (Granddaughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and couldn’t do any more for my nan. Since Nan has been in she wouldn’t let anyone shower her apart from family but by giving Nan time and staff forming a bond with her she now comfortably lets staff shower her which has taken a big strain off our family. There is nothing anyone
in the home won’t do and nothing is ever too much trouble for any of the staff. Every time I have visited it’s always been lovely and clean and all other residents including my nan always seem happy and content.

Reply from Rahi Joshi, Marketing Associate at Three Elms

We are deeply touched by your kind words. We're delighted to hear about the positive changes and the bond she has formed with our staff. Providing exceptional care and making our residents feel content is at the core of what we do. Thank you for recognising our efforts.
Kind regards.


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Review from Guy B (Son of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my mum had the privilege of managing to get into the Three Elms, which will be for the rest of her life. The staff are absolutely amazing, and nothing is any trouble for them at all, we are always made welcome, with big smiles, and politeness and anything we need to know, we are
kept well informed. Out of 3 other homes she has stayed in, The Three Elms is the absolute best, always clean smells fresh, has excellent food, loads of things to do, and places to go, it's unbelievable. I would recommend this place to anyone and everyone. People shouldn't have to spend the rest of their lives in places which I wouldn't even put my cat in! Three Elms is the only place, where care, actually means care and total respect for everyone who sets foot in the building. It's like having a massive family under one roof! Well done to you all, and thank you for what you do for mum.

Reply from Lindsey O'Neill, Manager at Three Elms

Thank you for your very kind review, its a pleasure to care for your mother and we thank you for the ongoing support you offer to Three Elms.


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Review from Linda S (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the 4th anniversary of my mother arriving at Three Elms. During her time there she has been made so comfortable. Her dementia makes her anxious but the staff always take the time to sit with her until she becomes settled again. Family visit at least 3 times a week and are always greeted by cheerful
staff, even given tea and biscuits to enjoy with her during our visits. We are always informed of any changes to her condition so are able to relax knowing that her care is uppermost there.

Reply from Rahi Joshi, Marketing Associate at Three Elms

It is a pleasure to care for your mother and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards.


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Review from Mandy B (Niece of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was under the care of Three Elms for over 3 years. Whilst there she was made very welcome and very well cared for. When I visited I was always reassured to see the care provided for her was of a high standard no matter what day of the week/weekend or time of day it was, the staff were always
happy to attend to her needs.
Sadly my aunt passed recently at the grand age of 92. I can only say that all the staff made my aunt very comfortable in her last days and she passed peacefully.
Thank you to the manager and all the nursing team.

Reply from Rahi Joshi, Marketing Associate at Three Elms

We are deeply saddened by the loss of your aunt, and our heartfelt condolences go out to you and your family during this difficult time.
Thank you for choosing Three Elms Care Home and for sharing your positive experience with us. I will share your feedback with the home team.
Kind regards.


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Review from Julie P (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of Three Elms from my first visit to have a look at the facilities to my mum moving in has been excellent. The care my mum is receiving is wonderful. All the staff, from management, cleaners, carers and everyone else who works there, made the whole transition for Mum moving from
home into care as stress-free as it could be. According to Mum, the meals she has are very, very good and she enjoys them all. The activities and trips that are available are really good and Mum has had fun joining in. There is a great hairdresser on site who does a lovely job on Mum's hair. Our whole family are very pleased with the care my mum is receiving and couldn't ask for anything more.

Reply from Lindsey O'Neill, Manager at Three Elms

Thank you very much for your kind review. We are very happy that your mum has settled in well and is enjoying being at Three Elms.


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Review from Mike (Son of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident in 2012 and spent over ten happy years at the home until she sadly passed away in December 2022. The staff and management at Three Elms were exemplary in their care and compassion towards my mother's needs and it was very comforting to know that, in my absence, Mum was being
looked after very well. There were occasions when Mum could be quite a character and something of a challenge for both the other residents and the staff, but thankfully they all took this in their stride. The regular activities were something which were enjoyed very much by Mum and she relished the idea of joining in with dancing and singing on each occasion. I cherish the many photographs of Mum's time at Three Elms, which were kindly uploaded to her online tribute page. On the day of Mum's funeral, the cortege paused at the care home, whereby all the staff came out to pay their last respects to one of their longstanding residents. I shall never forget this very touching occasion.

Reply from Lindsey O'Neill, Manager at Three Elms

Thank you for your very kind review.
It was an absolute pleasure to have known and cared for your mother and I know that I speak for every single member of staff at Three Elms.


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Review from Rodger G (Son of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father and grandfather was a resident at Three Elms for over five years.
Visiting once or twice a week, our family members became well known to all the staff. Homely surroundings that are extra special and loving, the management and staff were always available to make contact with and discuss any
ensuing situations with our Dad. We firmly believe there could not have been a better home for Dad to be looked after in his final years. We arranged on his death this year, at the age of 97 years, for the funeral cortège to leave from the home. A large number of staff turned out to say goodbye from the home forecourt and some even attended the funeral. A truly magnificent care home and should any of our family ever need looking after, we have booked in advance. Lots of love to them all.

Reply from Lindsey O'Neill, Manager at Three Elms

Thank you so much for your kind review, not only was it a pleasure to care for your lovely father but also a pleasure to get to know his wonderful family, and I would like to personally thank you for the support each and every one of you have shown towards the home..... Lindsey


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Review from J M (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for 3 years. She's very happy, well cared for and has plenty of things for her to take part in. The staff are friendly and caring. We always feel welcomed when we visit. They keep us up to date with her care.

Reply from Lindsey O'Neill, Manager at Three Elms

Thank you Janice for your kind words, we really appreciate your feedback.


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Review from Vicky G (Granddaughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gorgeous Nan has been a resident since January 2022. From the first day, all the staff have been welcoming and caring to my Nan and myself. We had a few tough weeks at first with an outbreak of covid, which was very hard as I was unable to visit Nan for 5 weeks and this being the longest time without
seeing her and her having dementia was hard but the staff reassured us that Nan was keeping well and settled in. She goes on outings in the local areas and loves to join in with gardening. The home has held lots of activities that helps keep Nan busy and we are encouraged to join in too. Last week was her 90th birthday and the staff went above and beyond to organise a buffet that was amazing and let us have use of a room to invite some family and friends to gather and celebrate with Nan. We all had an amazing day and Nan had her wish come true of having all her family and friends around her. I cannot thank the staff enough for what they do to help my Nan.

Reply from Lindsey O'Neill, Manager at Three Elms

Thank you so much for your kind words we really do appreciate your feedback, and your gorgeous Nan is a pleasure to care for.


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Review from G A (Resident) assisted by family/friend published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

On arrival for respite care, I was taken to my room which had obviously not been prepared. The bed was unmade and the room was dirty. There were remnants of food down the side of the chair cushion and the bathroom had toiletries left behind. When the staff came to dress me, prior to discharge, I was
dressed in someone else's clothes, despite me telling them these clothes are not mine.

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Review from David L (Son of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Three Elms on two occasions. Last month, Mum had become poorly with a water infection and needed more care than we could possibly give. We spoke to the manager at Three Elms and they were able to quickly take her into their care. A massive relief for the family, together with the huge benefit
in placing Mum into the hands of these caring, quality professionals. With antibiotics and the watchful eye of these guys, Mum was soon on the road to recovery. It was a great comfort to know she was in a safe place, monitored and her care needs were taken care of. After three weeks, she was back home and at 94 years young, with the help of carers and a loving family, we hope to keep her in her home environment a little longer. However, once and if the day comes that she needs a safe caring environment again, our only choice will be the manager, staff and the rest of the guys at Three Elms. From all the family, thank you.

Reply from Lindsey O'Neill, Manager at Three Elms

Thank you so much for your review, always a pleasure to care for your lovely mum.


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Review from R S (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There really is a warm and supportive atmosphere in Three Elms where Mum and her family feel welcome. It wasn’t an easy decision to give up Mum’s home and move into residential care, but we are all agreed that Three Elms is the right place for her. The members of the management team are caring and the
home and gardens are attractive, well maintained, clean and comfortable. Staff are always on hand to help, but also encourage Mum to feel and be as independent as possible. Small adjustments to allow for Mum’s disabilities mean that she can participate in many of the activities. Despite Covid restrictions limiting outings and visiting entertainers, management and the events coordinator work creatively to keep residents stimulated and active. Personal and general special days and events are marked with decorations, activities and special treats. Birthdays are joyous occasions that involve everyone: residents, staff and family! We love being part of the Three Elms Family.

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Review from Peter H (Husband of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a church member - she was being well looked after some years ago. My sister in law was well looked after, then my wife - they have done their best for her - despite the difficulties she presented they looked after her in a normal way delaying the day that she should be placed in a secure area
for her safety. I have great faith in the homes ability to take care.

Reply from Lindsey O'Neill, Manager at Three Elms

Thank you for your very kind review, all feedback is very much appreciated.


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Review from Judith S (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad initially went in for respite. A very emotional and difficult time for both of us but couldn't ask for better support or care from the staff. Despite Dad's very challenging behaviour, he was treated with respect and dignity.

Reply from Helen Crowshaw, Manager at Three Elms

Thank you for your kind review Judith, your comments are very much appreciated.


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Review from Ann C (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really amazing here, nothing is too much trouble, they keep residents happy with activities. I am so glad we chose this home for our mum as she is really happy there, all her needs are catered for and the care is given with love.

Reply from Lindsey O'Neill, Manager at Three Elms

Thank you for your very kind review Ann, as always it's a pleasure to care for your lovely mum.


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Review from Karen D (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Three Elms in February 2020, 6 weeks before the pandemic started. From day 1 she has been looked after with exemplary care. Nothing is too much trouble for the staff there, they are all lovely. They do their utmost to keep the residents busy/entertained. The pandemic has been both good and
bad for us, bad in the way we haven't been able to see her and she sadly doesn't understand whatsapp/Skype calls. Good, because it's helped Mum to settle in much better and we were kept informed of all events. On the whole, I don't think we could have chosen a better home for Mum.

Reply from Lindsey O'Neill, Manager at Three Elms

Thank you for your very kind review as always it's a pleasure to care for your lovely mum.


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Current Review Score: 9.2 (9.225)

Overview of Review Score

The Review Score of 9.2 (9.225) out of 10 for Three Elms is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Three Elms is calculated as follows: ( (78 Excellents x 5) + (11 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 95 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for Three Elms is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Three Elms

What types of Care is Three Elms registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Three Elms provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Three Elms have?

There are 60 Single Rooms.

What are the Facilities & Services at Three Elms?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Three Elms to the centre of Warrington?

3.0 mile(s) as the crow flies, distance by road may be significantly further.