Westy Hall

Marsden Avenue, Latchford, Warrington WA4 1UB
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9.9 48 Reviews
  • Westy Hall, Warrington
Westy Hall is a purpose-built residential care home approximately two miles from the centre of Warrington town centre and one mile from Latchford village. The home also provides Residential dementia care alongside residential care, all staff receive dementia care training as part of their mandatory training.

Westy Hall's activities programme and regular outings are particular popular with residents, making for a vibrant and sociable atmosphere in the home.

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Care Provided by Westy Hall

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katya Lyon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1996
    • Number of floors: 2

Funding & Fees Guide for Westy Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £981 – £981
    • Self-Funded Residential Dementia Care £1,119 – £1,119
    • RESPITE Self-Funded Residential Care £981 – £981
    • RESPITE Self-Funded Residential Dementia Care £1,119 – £1,119

  • The fees will not include hairdressing, private chiropodist, hospital appointments ( staff escorting) toiletries newspapers etc
  • (these prices are only a guideline, please contact Westy Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Westy Hall Reviews (48)

Total of 48, showing 1-20
9.9

Westy Hall has a Review Score of 9.9 (9.868) out of 10, based on 19 reviews in the last 2 years. Over all time Westy Hall has 48 reviews.

Overall Experience

  • 37
  • 9
  • 0
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  • 2

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Review from L A (Son of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Amazing staff, personable, home from home. Would highly recommend. Love all the activities and inclusivity. Confidence your loved one is in the best care. A genuinely loving home. Credit to all the staff.

Reply from Katya Lyon, Home Manager at Westy Hall

Thank you so much for the positive review, its a pleasure for every staff team member to be able to treat our residents as we would our own.We try our best to accommodate everyone's individual choices, and we are always open for suggestions on how we can better things for everyone, so any suggestions are very welcomedBest wishes from all at Westy


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Review from Eric B (Husband of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Westy Hall since 21st May 2018 when her degree of Alzheimer's and arthritis made it impossible for her to be adequately cared for at home. Since then both those conditions have continued to deteriorate. Throughout the whole of that time the care of Westy Hall staff given to her has
always been excellent in all aspects of her care, both physically and emotionally. In addition to that the friendliness and helpfulness shown to us as her family has been a support to us too as we have seen her deterioration. They have always kept us updated about her medical condition and medication and, as necessary, have involved us in decision-making so we feel involved in her care. All staff are welcoming to us on our twice-weekly visits. Thank you so much, to all staff.

Reply from Rahi Joshi, Marketing Associate at Westy Hall

Thank you for your touching words and for sharing your wife's experience at Westy Hall. It's our priority to ensure both residents and their families feel cared for, informed, and involved, especially during challenging times. We appreciate your recognition of our team's efforts and are grateful for your trust in us.


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Review from Y T (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was not keen on being in a care home and her care needs really required the support. The team at Westy have helped her settle really quickly and she is happy and well cared for, I could not have wanted for more thanks.

Reply from Katya Lyon, Home Manager at Westy Hall

Thank you for your kind words, it really makes the team know they are doing their best and ensuring your loved ones stay is a smooth transition for her in what we understand is a difficult time for anyone. It's a pleasure to care for your Mum and glad to know you both feel comfortable and settled.


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Review from Chelsey H (Granddaughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely kind and caring staff treating my Nan like a member of their family, always happy to help and keep us updated, all staff are lovely to chat too always going above and beyond Thank you!

Reply from Katya Lyon, Home Manager at Westy Hall

We're delighted to hear that you feel content around the care your Nan receives with us here at Westy Hall, Our dedicated staff are committed to creating a welcoming and supportive environment. Please remember we operate an open-door policy at all times. Thank you for your kind words. Kind regards.


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Review from Karen H (Daughter of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing, the staff are absolutely brilliant! They treat my mum like she’s a family member and make it home from home. Nothing is too much trouble, they are so caring and welcoming. The general feel and nature of the place is so warm and kind. They have also been so thoughtful and reassuring
to myself and my dad we feel like Mum is in really good hands. The best we could want for her. There are lots of activities and a good food choice. The home is spotless and her room is pleasant. She has a lovely big smile on her face and that means the world to us. Thank you to all the staff, you make this place so special.

Reply from Rahi Joshi, Marketing Associate at Westy Hall

We are truly touched by your words. Providing a warm, and homely environment for the residents is our utmost priority. We are delighted to hear that she has settled in so well. Thank you for taking the time to share your experience with us.
Kind regards,
Rahi.


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Review from Stella C (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my dad's stay at Westy Hall, the staff have been excellent. My dad passed away this morning, while I kept vigil during the past four days, the staff have been so kind to me - and have made sure my dad was comfortable.
Thank you so much.

Reply from Katya Lyon, Home Manager at Westy Hall

Hi Stella, thank you for your review, and please accept our condolences on the loss of your Dad. As you know, the relatives become part of our family alongside the residents. I am so glad you felt comfort from the team during Dad's time with us, dignity and choice are key throughout the care of residents. I will pass on your gratitude to all the team.
Best wishes,
From all the Westy team.


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Review from C D (Son of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled quickly thanks to the kind staff at Westy Hall. Well done to all and thanks.

Reply from Rahi Joshi, Marketing Associate at Westy Hall

We're delighted to hear that your dad has settled in quickly at Westy Hall. Our dedicated staff are committed to creating a welcoming and supportive environment. Thank you for your kind words.
Kind regards.


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Review from Joanne B (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Westy Hall in May 2023 for respite and then became a full-time resident. The staff have been very caring and attentive to Mum from day one and work tirelessly to meet residents' needs. We visit regularly and have got to know the staff well, the care home has very much a family feel to it.

Reply from Rahi Joshi, Marketing Associate at Westy Hall

It is a pleasure to care for your mum, and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards,
Rahi.


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Review from Nathan N (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, go above and beyond, always happy and smiling when you enter.
Nothing is too much.
Caring and loveable staff who engage when visiting and as someone who works in the care industry this is much needed to know your family will be looked after properly.

Reply from Rahi Joshi, Marketing Associate at Westy Hall

Thank you for your kind feedback. We are delighted to know your loved one is happy and comfortable with their tailored care. Our team maintains high-quality care at all times. I will pass on your kind words to the home team.
Kind regards.


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Review from Karen W (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was admitted to hospital last year just before Christmas. He wasn’t expected to survive but was allowed to return to Westy Hall to die with dignity.
Because of the high standard of care and support provided by the Westy team, he rallied round and is still here to tell the tale.
The care and
love provided are second to none.
From the amazing manager to every domestic and all staff in between, you are all amazing. Simply the best.
Well done keep up the good work team Westy.

Reply from Rahi Joshi, Marketing Associate at Westy Hall

It is a pleasure to care for your dad and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your sentiments to the home team.
Kind regards.


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Review from Susan M (Sister of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have positive comments for the staff. The care and understanding they have of the residents is amazing and especially the care, understanding and patience for my sister with learning disabilities and autism is outstanding.

Reply from Katya Lyon, home manager at Westy Hall

Thank you so much for your review, it is a pleasure to care for your sister and we are happy to see that you are happy with her care, remember we always operate an open-door policy at Westy Hall and will always endeavour to rectify any concerns you or your sister may have.
Best wishes
Westy team


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Review from Lilian G (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living at Westy Hall for over two years. He is very happy and comfortable there. As soon as you walk in I'm always greeted with a warm welcome by the staff whoever I happen to see. It's the staff that make Westy Hall a home for all the residents

Reply from Rahi Joshi, Marketing Associate at Westy Hall

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your dad's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


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Review from Mavis M (Daughter-in-law of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent at Westy Hall, they treated my mother-in-law like a family member and there is a warm welcoming atmosphere there.
The staff are very professional and the standard of care is excellent, that is all staff including domestic and kitchen staff.
The activities programme is organised
very well and shows an inclusion and encouragement approach.
We were involved in every aspect and decision of my mother-in-law's care and we were always kept fully informed.
We as a family would highly recommend Westy Hall.
The only downfall is that the building needs to be updated.

Reply from Rahi Joshi, Marketing Associate at Westy Hall

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your mother-in-law is at ease with us. I'll forward your warm sentiments to our home team.
Kind regards,
Rahi.


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Review from M B (Son of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westy Hall has been wonderful for my mother for nearly 5 years. She entered with Alzheimer’s, in a very confused state as she wanted to know what had happened to her family, while not recognising us when we were with her. The staff could not have been better in reassuring her, coping when she wanted
to return to her childhood home to be with her parents (long deceased), and helping the family to cope. As her dementia progressed, she saw Westy Hall as home and sometimes told me she had just come in from helping her father in the garden. Now, she speaks little and does not actively participate in the many activities available for residents, but staff continue to involve her in the life of the home. My father is now experiencing deteriorating health and has said his wish is soon to move to Westy Hall, having seen the quality of their care. There, he will also be close to his wife - who he visits frequently - and will be able to join her in the dining hall. An exemplary home, including through Covid.

Reply from Rahi Joshi, Marketing Associate at Westy Hall

Your feedback is very much appreciated. We understand how difficult it is to cope with such a challenging situation. Our team at Westy Hall ensures all the residents are happy and their tailored care plan suitable to match their care needs. It is our pleasure to have your mother with us. I will forward your kind sentiments to the home team.


Kind regards,
Rahi.


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Review from Alice P (Niece of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care homes are daunting, but not this one. The staff go above and beyond, not just to support the residents living, but to ensure they have a good quality of life too! Always something on for them, activities etc. The connection with staff and families and the trust is what puts you at ease. My aunt
is smiling and happy every time we go, she doesn’t speak very much but her body language tells us all we need to know in how comfortable and happy she is, this is comforting to the family. My grandfather enjoys visiting each week, he also has dementia and the staff are fantastic with him too! Brilliant place, amazing staff! Thank you for all you do!

Reply from Rahi Joshi, Marketing Associate at Westy Hall

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your aunt is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.


Kind regards,
Rahi.


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Review from Sarah M (Sister of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where to start. I am absolutely lost for words. I am so happy with every aspect relating to Westy Hall. I have nothing but thanks for what the whole team do every day. My sister is the happiest she’s been for a long time. Thank you is not enough.

Reply from Rahi Joshi, Marketing Associate at Westy Hall

We appreciate your feedback. Thank you for choosing to share your experience with us. We are glad to know your sister is happy and comfortable with her tailored care at Westy Hall. I will pass your feedback on to the home team.


Kind regards,
Rahi.


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Review from L C (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Westy Hall since 2021 she settled in really well, all the staff are so caring, and always go above and beyond to attend mums needs, it’s comforting when mum calls it her home knowing she is happy means everything to me

Reply from Rahi Joshi, Marketing Associate at Westy Hall

We are happy to know that your mum is comfortable and happy with her tailored care at Westy Hall. Our team ensures to maintain of high-quality care at all times. I will pass your kind words on to the home team.


Kind regards,
Rahi.


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Review from Joanne M (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can say nothing but good for all the staff that work here, my mum has been doing amazing since coming here. We all go to bed knowing she's well cared for. The staff are well-mannered and treat my mum and us like family.

Reply from Rahi Joshi, Marketing Associate at Westy Hall

Thank you for appreciating our team's efforts as they work hard to ensure a high standard of care. It is our pleasure to have your mum with us. Your kind words will be passed on to the home team.


Kind regards,
Rahi.


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Review from Duane B (Grandson of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is in here and always seems happy and is well looked after, brilliant members of staff very friendly and the home is very clean and tidy. The staff do activities to keep all the residents occupied.

Reply from Rahi Joshi, Marketing Associate at Westy Hall

Thank you for your kind words, we are delighted to know your nan is happy with her care and enjoying being with us. I will pass on your sentiments to the home team.
Kind regards,


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Review from Anthony C (Brother of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place for my brother to stay. Excellent staff and management.

Reply from Rahi Joshi, Marketing Associate at Westy Hall

Thank you for your kind words, your feedback is very much appreciated.
Kind regards.


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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Westy Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Westy Hall is calculated as follows: ( (202 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 227 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westy Hall is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Westy Hall

What types of Care is Westy Hall registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westy Hall provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Westy Hall have?

There are 42 Single Rooms.

What are the Facilities & Services at Westy Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westy Hall to the centre of Warrington?

1.6 mile(s) as the crow flies, distance by road may be significantly further.