Westy Hall

Marsden Avenue, Latchford, Warrington WA4 1UB
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9.9 48 Reviews
  • Westy Hall, Warrington
Westy Hall is a purpose-built residential care home approximately two miles from the centre of Warrington town centre and one mile from Latchford village. The home also provides Residential dementia care alongside residential care, all staff receive dementia care training as part of their mandatory training.

Westy Hall's activities programme and regular outings are particular popular with residents, making for a vibrant and sociable atmosphere in the home.

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Care Provided by Westy Hall

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katya Lyon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1996
    • Number of floors: 2

Funding & Fees Guide for Westy Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £981 – £981
    • Self-Funded Residential Dementia Care £1,119 – £1,119
    • RESPITE Self-Funded Residential Care £981 – £981
    • RESPITE Self-Funded Residential Dementia Care £1,119 – £1,119

  • The fees will not include hairdressing, private chiropodist, hospital appointments ( staff escorting) toiletries newspapers etc
  • (these prices are only a guideline, please contact Westy Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Westy Hall Reviews (48)

Total of 48, showing 21-40
9.9

Westy Hall has a Review Score of 9.9 (9.868) out of 10, based on 19 reviews in the last 2 years. Over all time Westy Hall has 48 reviews.

Overall Experience

  • 37
  • 9
  • 0
  • 0
  • 2

Date Published

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Review from Michael M (Son of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although not in a new building, this care home has a very good atmosphere. The staff are all caring and provide a very good level of care to all residents. My own mother has nothing but praise for the staff and the way she is treated whenever I visit her either at the home or when I take her out.

Reply from Rahi Joshi, Marketing Associate at Westy Hall

Thank you for sharing your thoughts with us. We are delighted to know your mother is happy and comfortable with us. We always work hard to support our residents with the best care possible. I will ensure your kind words are passed on to the team.
Kind regards,
Rahi.


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Review from John B (Husband of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in four care homes and Westy Hall is by far the best one. Excellent.

Reply from Katya Lyon, Home manager at Westy Hall

Thank you it is so nice to receive feedback and we are glad you are happy with the care we provide to your wife, as always any issues can always be addressed to members of staff and we will do our best to assist.
Best wishes,
From all the Westy team.


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Review from Christina B (Daughter of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is lovely, and so are the staff.
Pull out all the stops for special occasions.
The gardens are lovely to sit in and so quiet, considering it's on an estate.
Could do with a handyman.

Reply from Katya Lyon, Home manager at Westy Hall

Thank you for your lovely comments; it really helps. We now have a maintenance man in situ.


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Review from Jackie M (Daughter of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Westy are amazing. Nothing is too much trouble. All through the lockdown, they were just fantastic. I wouldn't want my mum to be anywhere else. Everything they do is about giving the best care to all of the residents.

Reply from Katya Lyon, Home manager at Westy Hall

Hi Jackie, thank you so much for the review; it really makes the staffing team feel valued when they know people take time out to let others know how they feel about the service we provide.
It is a privilege to care for your mum and to know that you trust us to care for her.
As you are aware, we are always open to new ideas, and the door is always open should you have concerns or wish to discuss anything further.
Best wishes.


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Review from Lynne B (Daughter of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy and comfortable with the care and it is very homely.

Reply from Katya Lyon, Home manager at Westy Hall

Hi Lynne,
Thank you for the review, it makes the team's day to know they are valued and are doing a good job.
It's a pleasure to be able to care for your mum.
Best wishes,
from the team


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Review from Alan C (Son of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for two years at Westy Hall and is extremely happy and settled here. The staff are excellent and professional and treat everyone well. During lockdown, we were not anxious as we knew she was in very good hands. The rooms are always clean and neat but it would be great to
have a coat of paint as this is really needed.

Reply from Katya Lyon, Home manager at Westy Hall

Hi Alan,
Thank you for the review, it makes the team's day to know they are valued and are doing a good job.
It's a pleasure to be able to care for your mum, I take on board the comment around in regards to painting her room and will ensure this gets the attention as soon as possible.
Please remember we operate an open-door policy where you can approach any of the team at any time to talk about any concerns or wishes you may have.
Best wishes,
from the Westy Team


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Review from Eunice Y (Daughter of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this home. The standard of care is excellent. For some people it will be good value as they pay nothing, unfortunately, my mother has to pay £1383 per month for it.

Reply from Katya Lyon, Home manager at Westy Hall

Hi Eunice,
Thank you for your review and we appreciate your comments as it makes us feel valued in knowing we are doing our best to care for our vulnerable, your mum is a pleasure to care for and keeps us in our place.
I also take on board your comment around funding which unfortunately is out of our control when means-tested, however, the care delivered and cleanliness in the home is not means-tested and every individual receives the same high standards of care and attention that they individually need and deserve
Best wishes from the team.


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Review from Mike B (Son of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for over a year now and I have nothing but praise for Team Westy. They genuinely care for each and every resident. It's always a worry, especially with covid but we have been reassured weekly of the testing and safeguards in place, Mum's safe, healthy and happy, thanks to the staff.

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Review from Jane W (Daughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank The Westy Hall angels enough for the care, love and devotion they show to my dad and all the residents. My dad has mixed dementia and is so happy in Westy Hall. The staff go above and beyond to care for him. He is always nicely washed, dressed and shaven. They take the time to make the
residents feel happy, comfortable and perform by singing, dancing and doing shows. We are always kept up to date on my dad and if there is any change in his condition. The staff and manager are amazing, they are all very approachable and experienced. Some of the staff stayed at the home last year to prevent Covid getting into the home. They made a very difficult decision between their family and the safety and care of the residents. Since moving into Westy, my dad has been very chatty and loves the girls. He is safe, secure, happy and very well looked after. It was a very hard decision to put my dad into a home but as a family, we feel my dad couldn’t be in a better safe place. Fantastic.

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Review from S H (Granddaughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My nanna passed away sadly in November 2020 in hospital after being admitted under recommendation from the doctors who visited her in Westy Hall Carehome and confirmed that the care she was in receipt was inadequate. I only managed to get to see her once while she was in there in the pandemic, and during
the visit, I witnessed my Nanna being refused a drink because she had already had one that morning. When she passed, there was no communication from them other than the day after her funeral where they demanded we pick up her belongings that day otherwise they would be thrown in a garage. That was on Christmas Eve. Her belongings were treated in much the same way we suspect she was, thrown into a box, broken, any items of personal and monetary value were missing. The clothes they sent did not belong to her and were stained and unwashed. I would strongly advise that thorough research is done before letting your loved ones live out their last days in this care home.

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Review from M W (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Westy Hall since April this year. This was a very difficult transition from home to residential care, for both Mum and the family. It was made so much easier with the help and support of the manager and her staff. Mum is encouraged to maintain her independence whilst being supported
by staff. There is always a warm and welcoming atmosphere. We were lucky to find Westy Hall at a very difficult time.

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Review from Katherine H (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all carers and staff very friendly and efficient. They are lovely with the residents, who always look very well cared for. I can approach any staff member with a request or query knowing it will be dealt with promptly, nothing is too much trouble.

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Review from J M (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems very happy and well cared for.
Food is lovely.
Décor is pleasant.
Place very clean.
All staff, carers, nurses, cleaners and canteen staff are cheerful and helpful and look after mum's wishes.

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Review from Janine N (Daughter-in-law of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During her stay at Westy Hall my Mother in Law has received excellent care. She has been treated with compassion and feels at home. Her room is clean and comfortable and the meals are of a high standard. She feel safe, which gives us all peace of mind.

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Review from Craig M (Grandson of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff that I have seen on my visits to Nana have been very nice and helpful. My Nan seems to be happy and settled in Westy Hall and that means a lot to me and my family.

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Review from Claire J (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We took our time looking round care homes for mum.
We kept ending up back at Westy Hall. No other felt exactly right.
I have no regrets at all. Mum has settled well, the staff are amazing.
Everyone is cheerful, caring and very attentive.
Everywhere is bright, clean and tidy.
The garden is an added
bonus.
I have recommended Westy Hall and will again.

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Review from Angela A (Daughter of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Mother was a resident for a few months. I found her unhappy and dishevelled. The staff were not interested in her.

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Review from R A (Husband of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are kind and helpful. The food is of a good quality.

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Review from Rosaleen L (Daughter of Resident) published on 23 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mums condition deteriorated we had to consider a care home for her. We visited many but we were drawn to Westy because they were relaxed in their approach to us visiting. I realise now that that was because they had nothing to hide. Mum's care was always consistent. The staff at Westy and I mean
ALL the staff from the manager to the caretaker have been amazing. They didn't just look after Mum they cared for her. They gave her back her dignity and her smile.

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Review from Lesley B (Niece of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming and positive staff who openly demonstrate a passion for caring. Westy Hall and the staff demonstrate the belief that they work in the resident's home and the residents needs come first. Bright, airy rooms and lounges provide a stimulating environment for the residents. An active and challenging
programme of events and excellent choice of food delivered by smiling, friendly staff. It is a pleasure fo visit my aunt. Peace of mind for all the family to know she lives in a safe and caring community.

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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Westy Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Westy Hall is calculated as follows: ( (202 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 227 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westy Hall is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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