Beechcroft Care Home has a Review Score of 9.1 (9.130) out of 10, based on 36 reviews in the last 2 years. Over all time Beechcroft Care Home has 95 reviews.
Review from Sue B (Niece of Resident) published on 7 March 2025
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Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you for your heartfelt message and for sharing your uncle's experience at Beechcroft. Please accept our deepest condolences on his passing. We understand how difficult this time must be for you and your family, and we are truly grateful that we could provide comfort and care to him in his final months. We appreciate you taking the time to share your gratitude, and we will ensure that your message is passed on to our staff. It means a great deal to them to know their work is valued.
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Review from T P (Daughter of Resident) published on 26 February 2025
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Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you for your kind words. We always endeavour to provide the best care we can, and knowing that we made a difference during such a challenging time for you and your family means the world to us. We may not be perfect, but we are dedicated to making sure every resident feels comfortable, respected, and well cared for. Your feedback truly reassures us that we're on the right path. Thank you for taking the time to share this with us.
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Review from Terry M (Son of Resident) published on 27 January 2025
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Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you so much for taking the time to share your thoughtful and heartfelt feedback. We are sorry for your loss and send our deepest condolences to you and your family during this difficult time. It is incredibly touching to hear about the positive impact our team and the environment had on your mum during her time with us. We are so glad that she was able to spend her days socialising in the lounge with other residents and that our approach helped to improve her mental well-being. Knowing that we could make her final days more comfortable and meaningful is truly humbling for us. Your kind words about our staff, particularly regarding the care and support they provided during such a challenging time, mean so much. We will ensure that your appreciation is passed along to the team. Thank you again for your thoughtful message.
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Review from L L (Daughter of Resident) published on 16 January 2025
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Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you so much for your kind feedback about Beechcroft Care Home. We are delighted to hear that your mum has settled in so well and feels at home with us. It means the world to our team to know that the care, dedication and effort we put into ensuring our residents' happiness and well-being are appreciated. Thank you, once again, for taking the time to share such positive feedback.
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Review from John W (Husband of Resident) published on 16 January 2025
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Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you so much for taking the time to share your experience with us. We understand how challenging it can be to make the decision to transition a loved one into care, especially in circumstances as difficult as these. It is truly heartening to hear that you felt reassured by the professionalism of our staff during your wife's assessment and that our team's patience and dedication at Beechcroft Care Home have left a positive impression on you. We strive to provide the highest standard of care and feedback like yours encourages us to continue supporting families and residents with compassion and expertise.
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Review from Faye T (Granddaughter of Resident) published on 2 January 2025
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Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear how happy and settled your nan is since moving here. It's wonderful to know that she's thriving, enjoying the fresh food and benefiting from the care and dedication of our team. We're especially pleased to hear that our family events and the approachable nature of our management have made a positive impact on you and your family. Our goal has always been to create a warm, inclusive and supportive environment for our residents and their loved ones and your feedback reaffirms that we're on the right path.
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Review from Louise W (Daughter of Resident) published on 12 December 2024
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Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you ever so much for your kind words. We're absolutely delighted to hear that you and your mum have had such a positive experience with us. It's wonderful to know that the care and attention our staff provide, along with the daily activities, have brought you both comfort and peace of mind. We're also proud to share that we are busy preparing for the Christmas party and we hope it will be a truly festive and joyful occasion for all our residents and their families!
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Review from J M (Friend of Resident) published on 9 December 2024
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Reply from Kevin Robinson-Husband, Director of Operations at Beechcroft Care Home
I'm sorry to hear of your concerns and we apologize for any inconvenience this has caused yourselves. We take all feedback seriously, I am able to see the home have completed investigations into matters which have arisen and have been working with family members and the local authority team to support your loved ones current needs.
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Review from Y E (Daughter of Resident) published on 27 November 2024
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Reply from Sophie Gardiner, Group Quality and Compliance Director at Beechcroft Care Home
We are very disappointed to hear of your concerns, on review of these I can see you were invited to a meeting yesterday with the management team and local authority to discuss further and review the investigation completed. Unfortunately, you were unable to attend. If you can reschedule as requested all findings and evidence to these concerns can be shared. Thank you
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Review from M A (Friend of Resident) published on 22 October 2024
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Review from Sandra H (Wife of Resident) published on 1 October 2024
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Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you so much for your feedback and for taking the time to share your experience with us. We understand how challenging it can be to visit a loved one who is going through difficult times and we are glad to hear that our staff have been supportive and caring to both you and your husband during your visits. While we strive for excellence, we acknowledge that we are not perfect but we always do our best to meet our residents' needs in a professional and dignified manner. We respect your husband's personal choices regarding activities and will continue to ensure that he remains comfortable and well cared for.
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Review from Keith N (Son of Resident) published on 27 September 2024
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Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you for your feedback! We're pleased to hear that you've noticed improvements in the home and appreciate the hard work and friendliness of our staff. We want to let you know that we started redecorating the Oak unit two weeks ago, aiming to enhance the environment to a high standard. Additionally, we have already implemented light snacks at supper time to ensure our residents have something to tide them over until breakfast. Thank you again!
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Review from Paul J (Son-in-law of Resident) published on 26 September 2024
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Review from Rob J (Son of Resident) published on 20 September 2024
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Review from Deborah W (Daughter of Resident) published on 19 September 2024
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Review from Carole B (Daughter of Resident) published on 19 September 2024
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Review from Steven L (Son of Resident) published on 19 September 2024
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Review from Rebecca M (Daughter of Resident) published on 19 September 2024
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Review from E M (Granddaughter of Resident) published on 19 September 2024
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Review from Susan O (Daughter of Resident) published on 19 September 2024
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The Review Score of 9.1 (9.130) out of 10 for Beechcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 36 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.130 for Beechcroft Care Home is calculated as follows: ( (210 Excellents x 5) + (130 Goods x 4) + (33 Satisfactorys x 3) + (6 Poors x 2) + (37 Very Poors x 1) ) ÷ 416 Ratings = 4.13
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Beechcroft Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Nov 2023
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Job Title: Home Manager
My name is Florin Hergheligiu, and I am proud to serve as the Registered Manager at Beechcroft Care Home in Runcorn. My journey in healthcare began in 2016 as a nurse in Cumbria, where I spent five years honing my skills and gaining invaluable experience, including 2.5 years as a Clinical Lead. During this time, I also worked as a Bank Nurse (Band 5) at West Cumberland Hospital, which deepened my understanding of hospital and residential care. In 2021, I relocated to Liverpool and became the Deputy Manager at Bloomcare - Brushwood Care Home in Speke. My passion for providing high-quality care and leadership has since led me to my current role at Beechcroft, where I continue to focus on delivering compassionate, person-centred care.