Croftwood

Halton Lodge, Whitchurch Way, Runcorn WA7 5YP
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9.6 36 Reviews
  • Croftwood, Runcorn
Croftwood is situated in Runcorn, where it looks after up to 41 elderly residents, with some room to extend its services to dementia sufferers and those with physical mobility issues.

The facility is situated in a peaceful residential area, that places the elderly and vulnerable close to shops, amenities and convenient transport links to those comfortable with an independent lifestyle.

Croftwood adheres to modern care standards and is registered with the Care Quality Commission.

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Care Provided by Croftwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cheryl Frankland (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Croftwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £900
    • Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact Croftwood to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room

Croftwood Reviews (36)

Total of 36, showing 1-20
9.6

Croftwood has a Review Score of 9.6 (9.634) out of 10, based on 11 reviews in the last 2 years. Over all time Croftwood has 36 reviews.

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  • 26
  • 10
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Date Published

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5
11
25

Review from Colin B (Husband of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always shied away from placing my wife in a care home for a respite period and faced the issue with great trepidation. On my initial visit to Croftwood these thoughts were completely removed and I was delighted and relieved that my fears had been totally banished everything about the care home
its facilities its excellent staff and the feeling of satisfaction and the removal of my fear.

Reply from Cheryl Frankland, Manager at Croftwood

Hi Collin,Thanks you for your lovely comments about our care home and staff, I'm so glad we were able to take away all your fears. It was a pleasure to be of help and care for your wife during her stay at Croftwood.Thanks again for your Review.Kind regards


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Review from Justine S (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Croftwood for several months, and I can honestly say she is extremely well cared for. The whole care team are amazing with Mum, and I see that she is completely relaxed and happy there. I would recommend this facility to anyone.

Reply from Cheryl Frankland, Manager at Croftwood

Awh thank you . We all adore her and thank you for the lovely comment and review.Thanks for all your support and help with the gardens.kind regardsCheryl


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Review from R A (Son of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care provided at the home. I am kept informed if there are any issues/incidents as soon as possible. Staff are always friendly and approachable if I have any concerns or queries. The only thing that needs looking at is the building looks a bit tired and could do with being decorated.

Reply from Cheryl Frankland, Manager at Croftwood

Thank you so much for your lovely comments, the home is under a decorating schedule soon to be updated. I'm pleased to hear you're happy with the care we provide to your mum.


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Review from Anne M (Daughter of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for nearly 5 years now and we are extremely happy with the way she is looked after and treated.
We are always greeted politely when we visit by the staff and they keep us well informed about mums health issues.

Reply from Cheryl Frankland, Manager at Croftwood

Thank you so much for your lovely review, we are glad to be of support.


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Review from J F (Respite Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I enjoyed our three-week stay.
Croftwood in some respects needs a little TLC but we would certainly love to stay in the future!
We would like to thank the excellent staff who couldn't do enough for us!
They are so patient and caring!
Thank you, ladies.

Reply from Cheryl Frankland, Manager at Croftwood

Thank you so much to you both, we are glad to hear your stay was lovely, thank you for the lovely, kind words and the card. It was a pleasure to care for you both. Kind regards, Cheryl.


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Review from A H (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found that the staff have gone above and beyond for my dad. They have been kind and helpful with us also. They have kept us informed of changes. We have found the home to be warm and welcoming and we are extremely grateful to them all.

Reply from Cheryl Frankland, Manager at Croftwood

Thank you kindly for your lovely review and comments, it's a pleasure. I will ensure the staff are all informed.
Thank you, kind regards.


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Review from Michael T (Son of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother first went to Croftwood in January 2023 on a respite basis. When it became obvious that she would need a permanent placement I was more than satisfied that Croftwood would be suitable. The staff are excellent, very caring, professional and friendly. No hesitation in discussing my mother's
health and care plan. Despite her advanced dementia, my mother has never expressed any problems with her care to me.

Reply from Cheryl Frankland, Manager at Croftwood

Thank you for your lovely review and comments, Mum is loved by us all, it's a pleasure caring for her.
kind regards.


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Review from Susan O (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff within the care home are excellent with my mum. They provide care beyond what I can ask for.
All the staff are very caring and look after my mum very well.
The people that do the entertainment go beyond their way to do things for the residents. I would recommend this home to anyone.

Reply from Cheryl Frankland, Manager at Croftwood

Hi, thank you so much for the review we really appreciate. I will let the staff know.
You're all fabulous offering support to the home.
Kind regards


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Review from Janet S (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum in the last seven months has been outstanding. All staff are extremely helpful, caring and understanding and I could not praise them enough. It is all the staff that make this such a wonderful care home. I would highly recommend Croftwood.

Reply from Cheryl Frankland, Manager at Croftwood

Thank you for your lovely comments it's much appreciated, you are so kind and we are happy you feel this way.
Kind regards.


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Review from Joanne S (Granddaughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother has been in here for six months so far and has had excellent care. The carers treat the residents like family which is exactly what makes you feel comfortable leaving your loved one with them.

Reply from Cheryl Frankland, Manager at Croftwood

Hi Joanne,


Thank you for your lovely comment and review it's so nice to hear, we love them all like family. Glad you feel happy.


Kind regards
Cheryl Frankland


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Review from Deborah S (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, warm, friendly care home. Mum is well cared for and our mind is put at ease. Staff are kind and helpful at all times. All the residents seem happy and well looked after. I would recommend Mum's care home.

Reply from Cheryl Frankland, Manager at Croftwood

Hi Deborah, thank you for completing a review for our home, We appreciate the lovely comments. Thank you for putting your trust in us to take good care of Mum.
Kind regards.


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Review from Elaine I (Friend of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful. Nothing is too much trouble for them when helping others. Always pleasant and work very hard. Lovely girls.

Reply from Cheryl Frankland, Manager at Croftwood

Thank you, Elaine, for your lovely feedback and comments. Kind regards, Cheryl Frankland.


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Review from T S (Nephew of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always pleasant staff, always helpful.

Reply from Cheryl Frankland, Manager at Croftwood

Thank you for your lovely comment.
Kind regards, Cheryl.


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Review from B M (Daughter of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for four years, she is well looked after and I know she is safe, staff are brilliant, I feel the organisers always go the extra mile and are amazing with Mum, all the staff work hard and their manner is exceptional.

Reply from Cheryl Frankland, Manager at Croftwood

Thanks ever so much for your lovely review, so kind of you, we love your mum.


kind regards
Cheryl Frankland


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Review from J H (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers work very hard to keep residents happy and comfortable. Always greeted with a smile when I collect mum or visit her. It's like a home from home.

Reply from Cheryl Frankland, Manager at Croftwood

Thank you for your lovely comments, I will let the staff know. So nice of you.
Kind Regards
Cheryl


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Review from Lillian G (Mother of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is happy, I'm happy.
Staff are very helpful and make you feel welcome.

Reply from Cheryl Frankland, Manager at Croftwood

Thank you, Lillian, he has settled in lovely, thank you for your comments it's always a pleasure to see you visit him.
Kind Regards,
Cheryl


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Review from Russell B (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is cared for really well by all the staff - she is bed-bound but staff are always popping in to talk to her. They provide for her special diet. Mum is very happy with the home and has settled really well.

Reply from Cheryl Frankland, Manager at Croftwood

Thanks, Russell for your lovely comments, it's a pleasure as always to care for her.
Kind regards,
Cheryl


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Review from P M (Son of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff. They take very good care of my father.

Reply from Cheryl Frankland, Manager at Croftwood

Thank you, for your lovely comments much appreciated.


kind regards
Cheryl Frankland


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Review from Alan M (Brother of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful. Though sometimes messages get lost between teams. Staff have done a great job during Covid and deserve a lot of praise.

Reply from Cheryl Frankland, Manager at Croftwood

Thank you, Alan, for your lovely comments, the staff have been amazing throughout I will ensure your comments are passed to them and I will speak to them about messages to ensure they aren't lost between them.


kind regards
Cheryl Frankland


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Review from J L (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the standard of care for my mum. Staff are very helpful.

Reply from Cheryl Frankland, Manager at Croftwood

Thank you Julie for your lovely comments.


kind regards
Cheryl Frankland


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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for Croftwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.634 for Croftwood is calculated as follows: ( (88 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 131 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Croftwood is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Croftwood

What types of Care is Croftwood registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Croftwood provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Croftwood have?

There are 47 Single Rooms.

What are the Facilities & Services at Croftwood?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Gardens & Television point in own room are some of the Facilities & Services.

How far is Croftwood to the centre of Runcorn?

1.5 mile(s) as the crow flies, distance by road may be significantly further.