Ferndale Mews Care Home

St Michael's Road, Ditton, Widnes WA8 8TF
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9.7 78 Reviews
  • Ferndale Mews Care Home, Widnes
Nestled within the pleasant area of Ditton in Widnes, Ferndale Mews care home offers personalised dementia care to older people.

This purpose-built, friendly home is tastefully decorated with specially-designed furnishings for maximum comfort. The landscaped garden, pretty patio and conservatory are favourite places for residents to sit, relax and socialise with family and friends. All the bright and comfortable bedrooms and living areas are easily accessible by wheelchair.

Residents also benefit from lovely dining areas where they can relax and enjoy an intimate dining experience with family and friends. On sunnier days, they can also enjoy mealtimes on the peaceful patio garden, where the catering team will ensure residents and their loved ones feel taken care of.

By getting to know each individual resident at Ferndale Mews, the team take focus on encouraging every person to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or enjoying a slower pace of life, they are committed to supporting residents to lead their best lives.

Community is also an integral part of life at Ferndale Mews, as well as welcoming friends and family, residents are also supported to build relationships in the Widnes neighbourhood, through events with local schools, charities and businesses in the area.

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Care Provided by Ferndale Mews Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Violet Jowett (Home Manager)
  • Admission Criteria
    • Able to admit into the service over 24 hours - admit NHS, CHC, CCG, Health, Local Authority and Private residents
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Ferndale Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • Self-Funded Nursing Care £1,180 – £1,300
    • Self-Funded Nursing Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,300

  • All fee's will be discussed at enquiry
  • (these prices are only a guideline, please contact Ferndale Mews Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visiting within the home


  • Parking

  • The care home has a private parking for visitors


Ferndale Mews Care Home Reviews (78)

Total of 78, showing 21-40
9.7

Ferndale Mews Care Home has a Review Score of 9.7 (9.743) out of 10, based on 15 reviews in the last 2 years. Over all time Ferndale Mews Care Home has 78 reviews.

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Review from Sharon N (Niece of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was admitted to Ferndale Mews in 2020 during the height of the Covid pandemic, myself and her other family members cannot fault Ferndale Mews for ensuring her (and other residents) safety and welfare. My aunt is always happy and seems content being in the home. She tells us the food is good
and often has her nails painted which she feels pleased with. Overall from what we have seen and the time she has been there we are happy with what we see.

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Review from N H (Son of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a nice care home where the staff are always very attentive to Mums needs. The room is always clean and tidy and has facilities like fans to keep the environment satisfactory.

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Review from A C (Son-in-law of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One impression of the hoe is food and have not given us any reason for concern. The staff are very friendly and appear to go out of their way to accommodate both residents and visitors. We are unable to comment on the rooms full as Covid restrictions limit access based upon our experiences I believe
this to be a well run friendly environment with lots of interaction.

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Review from S B (Niece of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt came to the home at the start of coronavirus for respite. Circumstances have meant that she is now a pertinent resident. I was happy for her to stay due to the case she receives. The staff really care about the residents and understand their healthcare needs. It is hugely difficult for a family
having to make a decision on a care home, but I am more than happy with the care provided by Ferndale Mews.

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Review from Simon W (Son of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ferndale Mews is a lovely place for my mum to stay. It has been like home from home and I can rest assured that she is always well looked after. The staff are always helpful and friendly making her stay a very enjoyable and pleasant one. I have no hesitation in recommending Ferndale Mews to anyone looking
for a place for their relative/loved one to stay.

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Review from Pauline W (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky to find such a wonderful Dementia nursing home for mum in Widnes. The manager, nurses, carers, administrator and handyman are exceptional people who are devoted to their residents. The whole ethos of Ferndale is first-class care for everyone, with the staff going above and beyond to deliver
that standard. Everyone seemed to take such good care of mum, helping her to settle in despite us being unable to see her due to COVID. Every time we rang and spoke to the manager, nurses or carers they were just so warm-hearted and compassionate, we could tell they really cared. Unfortunately mum was very poorly, and her health deteriorated but the access she had to nurses and doctors whilst at Ferndale, was reassuring and she had exceptional care. The manager allowed us compassionate visits towards the end so we could see the care mum had, and it was second to none. Thank you to each and every one of you who cared for our mum, you are all doing a wonderful job.

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Review from Julie M (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Regrettably, we reached the point where mum needed more care than we could give her at home; with what support was available in the community. Reluctantly we found Ferndale Mews Dementia Nursing Care Home, and how very lucky were we?. Everyone from the manager through to the handyperson has the interests
of the resident as their number one priority. The prompt care and attention mum received with genuine kindness and compassion was superb. Due to COVID, we could not visit, each call we were reassured with what we were hearing. At the end of Mum's life, we were able to be with mum and we witnessed everyone we encountered first-rate care for mum, which had far, far exceeded my expectations; dignity, genuine care, respect, compassion are some of the words. I would have no hesitation in entrusting your most loved ones to the wonderful care of Ferndale Mews. We can never thank each and every one of you exceptional people enough for the care of our mum.

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Review from D D (Daughter of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum only arrived in January 2020 so I haven't visited very often due to covid-19. But I am very thankful to all staff for keeping my mum safe and for all the effort the home has put in for the family, keeping them in touch.

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Review from I W (Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here.

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Review from J B (Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love it here.
Staff really great.
I love it now.

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Review from M W (Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and manager are lovely.

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Review from E B (Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like home.
All the staff are lovely.

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Review from Lisa L (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would not recommend this care home to anyone. Our experience of the care provided at Ferndale Mews has shattered us as a family. I would recommend that you visit every aspect of the home before allowing your most vulnerable family members to reside here.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Ferndale Mews Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. HC-One, as an organisation, strives to deliver care with kindness at all times. Our residents wellbeing and happiness are of the upmost importance to us and the team is committed to treating all residents with consideration and care. We regret you feel the service your family member received was unsatisfactory. We would welcome the opportunity to discuss your views to further understand your concerns so that any issues can be appropriately reviewed and addressed. We do not appear to have any record of you raising your issues directly with the home; please do contact us at your earliest convenience and we will be happy to make arrangements to meet with you.


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Review from Jan O (Daughter of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a limited review as we're in a covid situation when my dad was admitted so not been able to look inside the home but only visit twice in the garden. However, the staff are so friendly, warm and personable. My dad has massively improved in mood, mobility and general wellbeing in the two months
he's been there and so I am very happy. He says everyone is lovely and he's glad he no longer lives alone in his old apartment.

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Review from Susan W (Daughter of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently taken the extremely difficult decision to move my mum into residential care. This has been the hardest decision ever but the staff at Ferndale Mews have been amazing, right from the very first contact I had through to her admission yesterday. They have reassured me, answered all my questions
and given me all their time and attention to help me and my mum through this difficult transition period. Nothing has been too much trouble for them and their attention to detail to get everything right has been outstanding. I can't praise or thank them enough. The leadership, the care and the compassion shown by the home's manager has been exemplary. Thank you.

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Review from Gaynor O (Daughter of Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Ferndale Mews for a short time, although I’ve never been inside the building, (because of covid), I was a little bit worried not knowing much about the place! But up to now, I have no complaints. The staff are lovely and very helpful, and Dad seems to be settling in very well.

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Review from J D (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During these last 4 months, not being able to see my mum has been really upsetting. However, I feel reassured that she has been looked after excellently. The staff having their own families to worry about have still cared for my mum without any disregard for their own wellbeing. She is safe and happy
at Ferndale Mews.

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Review from M B (Granddaughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being so worried about my grandma going into a home it was so lovely and reassuring to see how happy she is and how the staff have made her feel at home.
The staff are lovely and pay her a lot of attention and know all her family and friends. Leaving feeling so relieved seeing how well cared
for she is. Would highly recommend this home.

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Review from Jayne W (Daughter-in-law of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been really well looked after during this very tough time. It is a comfort to us to know that she is getting the care that she deserves. We have had regular contact by phone and had lovely chats with her. The staff have worked really hard and deserve an award. Thank you so much.

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Review from J B (Son of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful time very polite staff and seem to be taking care of my mum, she seems to be happy and enjoying her stay. She loves the activities that are provided and enjoys all the meals.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Ferndale Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Ferndale Mews Care Home is calculated as follows: ( (134 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferndale Mews Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

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Violet Jowett

Job Title: Home manager

Joined: 2014

I have worked at Ferndale Mews for 10 years now supporting in most roles to gain experience and develop my knowledge.


In October 24 I was successfully promoted to Home manager.


Along with our fantastic team we are committed to delivering the highest standards of quality care for all who live and visit us.