Ferndale Mews Care Home

St Michael's Road, Ditton, Widnes WA8 8TF
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9.7 78 Reviews
  • Ferndale Mews Care Home, Widnes
Nestled within the pleasant area of Ditton in Widnes, Ferndale Mews care home offers personalised dementia care to older people.

This purpose-built, friendly home is tastefully decorated with specially-designed furnishings for maximum comfort. The landscaped garden, pretty patio and conservatory are favourite places for residents to sit, relax and socialise with family and friends. All the bright and comfortable bedrooms and living areas are easily accessible by wheelchair.

Residents also benefit from lovely dining areas where they can relax and enjoy an intimate dining experience with family and friends. On sunnier days, they can also enjoy mealtimes on the peaceful patio garden, where the catering team will ensure residents and their loved ones feel taken care of.

By getting to know each individual resident at Ferndale Mews, the team take focus on encouraging every person to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or enjoying a slower pace of life, they are committed to supporting residents to lead their best lives.

Community is also an integral part of life at Ferndale Mews, as well as welcoming friends and family, residents are also supported to build relationships in the Widnes neighbourhood, through events with local schools, charities and businesses in the area.

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Care Provided by Ferndale Mews Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Violet Jowett (Home Manager)
  • Admission Criteria
    • Able to admit into the service over 24 hours - admit NHS, CHC, CCG, Health, Local Authority and Private residents
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Ferndale Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • Self-Funded Nursing Care £1,180 – £1,300
    • Self-Funded Nursing Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,300

  • All fee's will be discussed at enquiry
  • (these prices are only a guideline, please contact Ferndale Mews Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visiting within the home


  • Parking

  • The care home has a private parking for visitors


Ferndale Mews Care Home Reviews (78)

Total of 78, showing 41-60
9.7

Ferndale Mews Care Home has a Review Score of 9.7 (9.743) out of 10, based on 15 reviews in the last 2 years. Over all time Ferndale Mews Care Home has 78 reviews.

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Review from M C (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the Christmas party, the carers and activity coordinator worked hard to give the residents a good time. It was a cold wet day. The carers tried hard to keep the residents warm and dry.
The food was lovely. Well done to the activities coordinators.

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Review from B W (Daughter of Resident) published on 4 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with how my mum's cleanliness and demeanor had improved in just 24 hours here. She had carers at home but they were obviously not paying the same attention that the staff here do.

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Review from Maureen H (Wife of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very enjoyable trip. The organisation was very good. The care and well being of the residents by the carers was exceptional, making it very special for them.

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Review from A B (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent a week at Ferndale Mews Care Home in June 2019 so that my Dad, her primary carer, could have respite. My Dad was very pleased with the service that the family received. I visited my Mum almost every day and what struck me most was the lovely atmosphere at the home. The staff are responsive,
friendly and extremely hard working. At first, my Mum was apprehensive about spending time in care but ended up loving her time at Ferndale Mews. My Dad and me are really keen to have more respite at that home. I am sure my Mum would absolutely love another stay there too!

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Review from Dot E (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely afternoon in the garden. As usual, all the care staff were smashing, hard-working producing lovey buffet and in some cases working without pay. First-class.

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Review from A N (Daughter of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall standard is satisfactory, all carers are caring, sympathetic, treat Mom with dignity and affection. Perhaps more attention could be given to Mom's personal hygiene.


Decor on the ground floor is better than those upstairs. Mom's room could be freshened up.


Reply from Clare Sheehan at Ferndale Mews Care Home

Thank you for your review, we value all feedback as this helps us to make improvements where required, and your kind comments regarding our valued staff team are very much appreciated. Due to the nature of the disease, those with dementia are not always compliant when it comes to daily living habits including personal hygiene. Our staff will encourage and use learned techniques to support residents but we cannot force anyone to engage if they do not want to. Our intervention will include returning at a later time when the resident may be more willing to accept support; we would never wish to cause distress or anxiety. In regard to the décor, both units are light and airy following a full refurb and we are currently adding life stations to enhance and provide a stimulating environment. Relative meeting dates are displayed on the notice board in our front entrance and all are welcome to attend.


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Review from Chris W (Son of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, caring professional environment where residents are treated like people rather than patients - home from home.

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Review from Lynn S (Granddaughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself, husband and 7-year-old son came to your Christmas party after school.
We had a fabulous time. Such a warm and friendly environment.
Just wished it was at the weekend so we could have enjoyed the whole afternoon.

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Review from Dorothy E (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whole family had a ball at the Christmas party.

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Review from Alex S (Great-Nephew of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and welcoming.
They do a great job to get everyone out of their seat and get everyone involved.

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Review from Maddie A (Friend of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely to witness everyone to be getting involved.
The staff are very friendly.

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Review from J P (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The harvest festival was well attended and enjoyed by all.
We need more events where families are invited to participate.

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Review from Dorothy E (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely afternoon tea (Harvest festival), music and dancing. All my family together.
Staff amazing as usual.

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Review from Paul S (Grandson of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attended the tea dance and flavour tasting. Residents and visitors all had a lovely time.

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Review from Ben W (Grandson of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the care provided at Ferndale Mews is of a very high standard and generally faultless. The residents are able to lead their lives with dignity and independence, while also receiving any help they may require. The facilities are very good and the staff are always attentive and compassionate when
interacting with the residents. Occasionally personal items become misplaced, however, this is to be expected to some extent. Ideally, staff would receive better pay for the excellent job they do as it is important to maintain this level of care which is entirely down to the quality of staff.

Reply from Clare Sheehan, Careline Advisor at Ferndale Mews Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. The laundry service covers both Ferndale Court and Ferndale Mews supporting 96 Residents. Whilst some clothes have been misplaced we have been trialling a new tagging system on the nursing unit and at our last relatives meeting it was shared how improved the service has been. Subsequently, we will be rolling this out across the whole home to reduce the potential for items to go missing.


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Review from Michelle O (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem friendly but do find not enough staff for the amount of residents.
Would like my mother to have more showers than she does at the moment. The staff do work hard.

Reply from Clare Sheehan, Careline Advisor at Ferndale Mews Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Ferndale mews has recently had a recruitment drive and we have recruited over 200 hours of additional care to cover for sickness and holidays. Due to the nature of the work required in supporting people with dementia, it does take time to complete the necessary checks and undergo training. We are starting to see new staff on the units and there will be a further two staff who will join us once their checks have been completed. Each of the units has a keyworker file in place were the keyworkers record all communication with relatives as well as when Residents are supported with social interactions including having a bath, which is a therapeutic intervention. Relatives are welcome to view this; we encourage a holistic approach at Ferndale Mews and welcome any input relatives wish to make.


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Review from Beryl O (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy with all aspects of care and attention my dad has received, more especially in the last year. The only downside is the lack of activities but when they occur, they are good especially these with music and movement. The staff are very caring and helpful and nothing phases them even
in the most difficult circumstances, I appreciate all that is done for my dad.

Reply from Clare Sheehan, Careline Advisor at Ferndale Mews Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted that you are so pleased with the care your Father receives and thank you for your praise of our staff team who work hard to deliver kind quality care. Unfortunately, the two activities coordinators trained by ourselves moved on to other roles. We have however appointed two new ladies to join our team who are currently being trained to the high standard of our previous coordinators. We have some planned trips in the coming months which will be supported by our designated minibus driver as recently discussed at the relatives meeting.


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Review from J N (Wife of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my options are good. The poor marking on staff doesn't reflect their performance, only the "lack of staff" to accommodate the level of residents at the home.
The food and drink reflect what is served to my husband with no consistency. It's either too watery or thick in content, which either
can result in husband chocking. Other meals to residents are not what I would call acceptable.

Reply from Clare Sheehan, Careline Advisor at Ferndale Mews Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We pride ourselves at Ferndale Mews on the standard and quality of food we provide. We have requested support from our Hospitality Team to improve standards and so I am sure you will see some changes imminently. We are currently recruiting for staff and have successfully recruited an additional 200 hours to maintain staffing levels. The necessary checks, however, do take time but once in place we will have cover for any sickness and holidays.


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Review from Mike C (Godson of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always lovely staff and the premises as clean as possible, no nasty smells!
My godmother seems well cared for and is always engaging with staff.
Today there was an entertainer with karaoke, guitar etc and that was brilliant.
I took my godmother 'around the block' in her wheelchair.

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Review from Joan J (Sister of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very much impressed with the love and care shown by all staff daily and especially to my sister following her recent short stay in hospital. Staff are really dedicated to all their residents and it shows.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Ferndale Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Ferndale Mews Care Home is calculated as follows: ( (134 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferndale Mews Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

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Violet Jowett

Job Title: Home manager

Joined: 2014

I have worked at Ferndale Mews for 10 years now supporting in most roles to gain experience and develop my knowledge.


In October 24 I was successfully promoted to Home manager.


Along with our fantastic team we are committed to delivering the highest standards of quality care for all who live and visit us.