Ferndale Mews Care Home

St Michael's Road, Ditton, Widnes WA8 8TF
Submit a Review
9.7 78 Reviews
  • Ferndale Mews Care Home, Widnes
Nestled within the pleasant area of Ditton in Widnes, Ferndale Mews care home offers personalised dementia care to older people.

This purpose-built, friendly home is tastefully decorated with specially-designed furnishings for maximum comfort. The landscaped garden, pretty patio and conservatory are favourite places for residents to sit, relax and socialise with family and friends. All the bright and comfortable bedrooms and living areas are easily accessible by wheelchair.

Residents also benefit from lovely dining areas where they can relax and enjoy an intimate dining experience with family and friends. On sunnier days, they can also enjoy mealtimes on the peaceful patio garden, where the catering team will ensure residents and their loved ones feel taken care of.

By getting to know each individual resident at Ferndale Mews, the team take focus on encouraging every person to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or enjoying a slower pace of life, they are committed to supporting residents to lead their best lives.

Community is also an integral part of life at Ferndale Mews, as well as welcoming friends and family, residents are also supported to build relationships in the Widnes neighbourhood, through events with local schools, charities and businesses in the area.

Show Ferndale Mews Care Home on the Map

Care Provided by Ferndale Mews Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Violet Jowett (Home Manager)
  • Admission Criteria
    • Able to admit into the service over 24 hours - admit NHS, CHC, CCG, Health, Local Authority and Private residents
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Ferndale Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • Self-Funded Nursing Care £1,180 – £1,300
    • Self-Funded Nursing Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,300

  • All fee's will be discussed at enquiry
  • (these prices are only a guideline, please contact Ferndale Mews Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visiting within the home


  • Parking

  • The care home has a private parking for visitors


Ferndale Mews Care Home Reviews (78)

Total of 78, showing 61-78
9.7

Ferndale Mews Care Home has a Review Score of 9.7 (9.743) out of 10, based on 15 reviews in the last 2 years. Over all time Ferndale Mews Care Home has 78 reviews.

Overall Experience

  • 35
  • 41
  • 1
  • 0
  • 1

Date Published

78
0
11
15
63

Review from Janice C (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with the standard of dad's care. He always has a smile for staff members. He is always clean, tidy and well fed. They seem to know when he is unwell very quickly and deal with him straight away I.e doctor called etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony S (Son of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother arrived, she has been well looked after, with dignity and respect. Her health has been very well cared for. Everything my mother requires for her residence here has been catered for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Son of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff really friendly and caring, seeing to Mum's every need.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris H (Son of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful. There is a good quality of care provided. Some of the maintenance tasks take too long to address - fixing Dad's toilet seat.


There is an ongoing issue with the laundry clothes are going missing. We are still waiting to be reimbursed for some items (since February).


Reply from Clare Sheehan, Careline Advisor at Ferndale Mews Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are delighted that you are happy with our staff team and the good kind care they deliver. As you are aware clients living with dementia will exhibit challenging behaviour and we are hopeful that the latest toilet seat fitted to your Father’s ensuite remains in situ. I am pleased to advise that we are currently implementing a new tagging system for laundry which will assist with returning items to the rightful owners. I am of the understanding that you have received reimbursement for the missing items. Please do not hesitate to liaise with home management if you have any concerns going forward, we are always happy to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Wife of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A welcoming and friendly care home where any concerns can be liaised and will be addressed as far as practicable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Son of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely small care home. Very firendly staff and helpful. Can't fault it at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria C (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very upset to have to put my dad in a care home. I had cared for him in my own home for six years. Dad has been in Ferndale Mews Care Home for three months and it has been a big adjustment for me to relinquish dads care.
I have found the manager to be approachable and empathic. The staff compassionate
and willing to explain things. They treat the residents with love and respect. A family could not ask for more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cye H (Daughter of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful and caring. The staff work very hard, also they have a lot to deal with but do it very well. One issue, short staffed regularly.

Reply from Katie Price, Careline Advisor at Ferndale Mews Care Home

Ferndale Mews have been using an additional amount of agency carers over the last few months due to sickness and holidays, as we have been in the middle of the holiday period during July and August. We have booked agency carers to cover these shifts and they have unfortunately been last than reliable and have let us down on more than one occasion. Trying to replace them at the last minute has proved extremely difficult.


We have taken this up with the agencies in question as this is totally unacceptable, we have also been going through a recruitment drive to address this. This takes time with the necessary checks. We have turned this corner and have interviewed more candidates and have recruited an additional 132 hours as we only want staff committed to our residents who we support.


Unfortunately, recruiting good quality staff is a national problem and Ferndale Mews is no exception to this. However, we have been following a proactive approach to this over the last few months to deal with this problem and the management are very confident we have been able to resolve the problem.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris H (Friend of Resident) published on 31 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has completely turned around. (Which was long awaited). The staff and management can not be faulted. The care staff work around the clock to ensure each and every resident are met with their daily needs. My dear friend of many years appears much happier and settled than ever before, which
puts a big smile on my face. Food is good but still much room for improvement. My main issue with the home was the activities. Nothing ever seemed to be happening, to be put rather bluntly it was extremely dull. But based on my previous visits over the past couple of weeks, the activities appear to be improving, with new live entertainment and activity staff. On my last visit, I was greeted by the new activity coordinator who was dancing and singing to all residents including my friend, which was extremely heart warming to see. My last issue would be the laundry often clothes do go missing and never return, despite constant complaining. But none the less this is a fantastic care home with fantastic staff.

Reply from HC-One, Careline Team at Ferndale Mews Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Your positive comments about the staff are appreciated and will be passed on to the team.
Making sure residents have a choice of their favourite foods is really important to us. Each home has its own dedicated catering team, who prepare all meals using fresh, raw, ingredients. All fresh meat and meat products are British Farm Assured.
You have highlighted a concern around lost clothing and we apologise for any upset or distress this caused.
We endeavour to ensure each residents’ clothing is washed and returned to them and we apologise again that on this occasion this has not happened.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil B (Son of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff who treat residents with dignity. The facility is warm and clean.
Like most home possessions go missing due to patients accessing rooms. Washing and subsequent return to individuals needs improving. Despite all clothes being labels many items, don't return.
In general, no complaints
about the home or staff.

Reply from HC-One, Careline Team at Ferndale Mews Care Home

Thank you for taking the time to fill in a review. We are always looking for ways to improve our service and welcome your feedback. The team will continue to monitor the laundry systems.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gwen R (Wife of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is still settling in (6 and a half weeks) but our family have always felt that he is well treated, safe and secure.
We are always welcomed warmly by the staff, whenever we arrive - morning, afternoon or evening.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Evette J (Daughter-in-law of Resident) published on 17 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't praise The Mews enough for all the help they have done for my father in law . The staff are so friendly and are always happy to help and his room is always spotless and clean. We can't believe the difference in my father in law he is so happy now and he loves the meals and going in the gardens.
At the end of the day, we know we have no worries about him in The Mews we know he's safe and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane T (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for 18 months now at Ferndale Mews Care Home. Many issues over first 6 months, very poor overall, new management made massive improvements over last year or so. Lots of areas have progressed. New nursing staff again have improved things very much.

Reply from HC-One, Careline Team at Ferndale Mews Care Home

Thank you for taking the time to complete a review, and for your kind comments. We really value the feedback provided by those who use our services.
We are always looking to improve the service we provide at Ferndale Mews. While recruitment of quality nurses is a nationwide problem we have been fortunate to attract good quality nurses and carers who have joined us recently, this will help us to improve the quality of care provided to our Residents. As you are aware we are undergoing a major refurbishment programme at Ferndale Mews including a hair salon, coffee bar, reminisce room, cinema room and sensory and herb garden which will provide stimulating activities within Ferndale Mews.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul C (Friend of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After being associated with HC One Widnes for over two years now, I am confident to say that the stay of the service user I am acquainted to has been a completely satisfactory stay on all levels. I have seen significant turn over of staff, but standards have always remained. I do believe the current
management are trying for improvements wherever possible to improve lifestyle for every individual service user to benefit from, including families. I do believe rooms should be refurbished regularly though, with adequate storage. we personally have had a lot of problems with losses in property. Menus need a good review in all kitchen aspects.

Reply from HC-One, Careline Team at Ferndale Mews Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.


In the summer of 2015 we announced a major new investment programme, with a further £100 million investment which will enable us to complete refurbishments right across all homes. Many of the changes being made have been decided by Residents themselves, and the first phase of this upgrade programme is currently underway at 50 homes, before expanding to all homes over the coming months.
We have a major refurbishment programme in place which is planned for July 2016, and we are investing £120.000 pounds on Ferndale mews including a coffee bar, Hair Salon, and other improvements. We are also addressing the standards of food within the home working closely with our hospitality team and we have just rolled out our summer menu`s. We always welcome suggestions from residents, families and visitors as we are always looking to improve the service we provide.
The Home Manager operates an open door policy; please feel free to pop in anytime to discuss any concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila S (Wife of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident in Ferndale Mews since May 2014. I call there most days usually visits average about thirty minutes. While occasionally the home appears untidy, e.g laundry not put away 'toys' left around, I appreciate it must be difficult to follow residents around. However, carers do
seem to care and I have never witnessed any sign of a resident being ignored, exactly the opposite in fact. Whenever my husband seems unwell, the doctor is called promptly.

Reply from HC-One, Careline Team at Ferndale Mews Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
The toys which have been left out are part of reminiscence therapy for people living with dementia this includes memory boxes and rummage boxes for residents so they can pick items out and wander around the home, these items are put back at the end of the day to ensure the unit stays tidy. This is part of a therapy involving distraction techniques which has proved very successful in reducing peoples anxieties.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A (Daughter of Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first brought my mam to the care home, we didn't know what to expect. I had an overwhelming feeling of guilt as I felt I was abandoning her, but after her being there a while I was so happy because she was happy, she was safe and so well looked after. I can't praise the staff enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cliff S (Husband of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Like all jobs some are better than other at tasks they perform, there are four or five who are very good at being carers. A couple who are not very good, the rest try but don't stand out like the good ones. I visit my wife every day so I know all the staff, overall I am happy they way she is treated.
She is bed all the time now, her legs have lost there use and she has serious dementia. Nurses tend to her (sores etc) twice a week and regular visits from doctor.

Reply from HC-One, Careline Team at Ferndale Mews Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
HC-One aims to deliver the kindest possible care to all Residents and know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. We are committed to delivering this vision through recruiting and on-going training of both our experienced staff and new members of staff. Please feel free to speak to the Home Manager about any issues, his door is open at all times. Thank you again for your feedback.’


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan H (Daughter of Resident) published on 22 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No home is where you want your relatives to end up in, but this home had that open, clean welcoming feel full of friendly staff. After several visits, we always found this to be so and I could see that despite mum's failing health, she was being given the best care and treatment possible. It was obvious
the staff were doing everything possible to give mum a comfortable home to live in. Unfortunately, mum became ill despite the best efforts of the staff and they always kept me informed of the ongoing situation. Due to her health problems, she has had to be moved out of the current care home part and I was pleased that she has been able to move into another part of the home group, the nursing group.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Ferndale Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Ferndale Mews Care Home is calculated as follows: ( (134 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferndale Mews Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Violet Jowett

Job Title: Home manager

Joined: 2014

I have worked at Ferndale Mews for 10 years now supporting in most roles to gain experience and develop my knowledge.


In October 24 I was successfully promoted to Home manager.


Along with our fantastic team we are committed to delivering the highest standards of quality care for all who live and visit us.