Trewan House

335 Ditchfield Road, Widnes WA8 8XR
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9.8 15 Reviews
  • Trewan House, Widnes
Trewan House is a comfortable and secure home, caring for up to 45 people. Set in a beautiful redbrick former vicarage, with a purpose-built double-storey facility, Trewan House combines homely comforts with modern innovations.

Situated in Hough Green, Widnes, the home is at the heart of the local community, just a stone’s throw from Hough Green Park, local shops and amenities. It is also a couple of minutes’ walk to Hough Green railway station and has a bus stop just outside, ideal for residents wishing to get out and about and for visitors.

Trewan House features 43 en-suite bedrooms, including two shared bedrooms for couples. There is a range of bright and stimulating communal areas for residents to relax and socialise in, including a recently refurbished cinema room.

Each resident is valued as an individual, with their unique preferences and needs used to create a personalised care plan. The team of highly trained and dedicated staff go above and beyond every day to support each resident to live independently and with maximum choice. The dignity and physical and mental wellbeing of residents is prioritised at all times.

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Care Provided by Trewan House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Carol Davies (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (41)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite Parking Available


Trewan House Reviews (15)

9.8

Trewan House has a Review Score of 9.8 (9.752) out of 10, based on 10 reviews in the last 2 years. Over all time Trewan House has 15 reviews.

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  • 9
  • 5
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Date Published

15
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0
10
5

Review from Jane K (Daughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Trewan House a few years ago after receiving poor care in other nearby establishments. She quickly put on weight and became far more ambulant with support. The staff have always been kind and caring with Mum, as well as with me, which is so important as I live so far away. I could not
fault any aspect of the service provided at Trewan House.

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Review from C H (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to live at Trewan House in June of last year. She has been in other care homes but had always been unhappy and unsettled. My Mum has really settled in well and enjoys the activities and is more happy than she has been for years. As a family it gives us peace of mind to know she is well looked
after by your caring staff.

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Review from Ellie B (Granddaughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my grandparents. They are well looked after, kept very clean and are doing really well. They are both happy here and can see how much better they are from coming here. Their mobility is also a lot better since becoming a resident.

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Review from Linda D (Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a happy place, the home is clean and comfortable. The food is excellent, the home is well-run and very organised and the residents are well looked after. The activity coordinator is excellent and has lots of new ideas.

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Review from Margaret M (Daughter of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are committed and have the needs of the residents as a priority. Meeting the needs of a disparity of residents, in terms of age, gender and risk, is hard work and no doubt this home would benefit from extra staffing resources and more robust support from the local authority. Despite this, the
team makes every effort to support the needs of every resident. I think excellence ratings are unhelpful as this gives the impression that there is no need for improvement. In every field within the caring professions, there is always room for improvement.

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Review from D E (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always receive a welcome from the staff on arrival. Mum is bed bound and it's clear the staff are taking very good care of her. She is always washed and dressed ready for visitors in her room, which is clean and tidy. The staff are friendly and caring, they pop in and check on Mum regularly. Mum has
a lovely room with a view of the garden, which is important for her.
The manager and all the staff are very approachable and helpful.

Reply from Carol Davies, Manager at Trewan House

Thank you for your kind words, it is our pleasure to take care of your mum.


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Review from D D (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after and the staff members are all lovely and caring towards her. The home is beautifully decorated with lovely furniture to match and always smells lovely.
The food is amazing, all freshly made and cooked from scratch.
Any problems or queries are sorted out immediately.
Not
that I have had a problem as things seem to be fine. When I take Mum out, she can’t wait to get back. I know she feels secure being there and is always greeted with open arms by carers and management when she returns from being out with family.

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Review from R T (Son of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia and was placed in Trewan House following the passing of my father. The dementia, as expected, has progressively worsened but Trewan House staff have throughout proactively sought to manage this and make her stay as comfortable as possible. They have continually looked for ways to ensure
she is both cared for and safe on a daily basis and has adapted their procedures to cater for her. It is evident that staff ensure the residents' personal hygiene is regarded with high importance.
The accommodation is clean and tidy and only recently the common/shared facilities have been refurbished and redecorated with little disturbance to the residents.

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Review from Huw T (Son of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum resides at Trewan House in Widnes. She has been there for about 16 months now and despite a difficult start, she has settled and treats it now as home. This has been mainly due to the excellent staff that look after her. They obviously care greatly for the residents.
Over recent months, Trewan
House has, very carefully, been refurbished. They took great care to work without disturbing the residents and the results are quite excellent.
The main day room has been tastefully decorated and new furniture installed. It makes for a very comfortable and calming room where people are happy to spend time with the staff on their daily activities. Other rooms have benefitted from the refurbishment too. There is a very comfortable day room and a lovely cinema room.
Top marks for achieving this without causing distress to the residents.

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Review from S K (Son of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and attentive to the needs of my father and indeed all the other residents. The refurbished day rooms look fantastic and very homely.
This is a well-run care home with lots of dedication from the managers right through to the care staff and kitchen staff.
Well done team.

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Review from Pam M (Friend of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely happy place. Staff are very friendly and helpful, nothing is too much trouble.
The staff are clearly caring and are especially good and patient with residents who have dementia. The key to all care homes is kindness and this one ticks all the boxes.
Thank you.

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Review from Anne S (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has only been in Trewan House two months and so far, the family and friends are happy with the care they provide.

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Review from Derek R (Son of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

There are not enough characters here for me to give an in-depth review, my mother was a resident for 3 years, passing away there on October 13th 2022. Standards had initially been very high but had started to slip all around in the last 18 months or so. Suffice to say my brother and I had on a couple
of occasions spoken to alternative care homes. To be fair there were "specific" carers who were exemplary. Brief summary, my mother passed away in the very early hours of the 13th. Apart from staff members who were on duty later that morning when my brother and I called, (even today as I write this review) I have not had any contact from any of the management, no "sorry about", no "condolences" or even a card and though advised of funeral service dates, no representation from Trewan House attended. I had also paid my mother's last invoice up to and including 31st October and no refund to date has been offered or forwarded.

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Review from L D (Daughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My visit is allowed to take place in the main residents' lounge, which is much appreciated due to Mum'd mobility. Whilst staffing levels do vary, I have noticed once afternoon entertainment ends, it would be beneficial if one of the carers could be based there rather than in the adjacent dining room.
Without a presence, it makes it difficult for residents to obtain assistance. Everyone is addressed by first name, making it personable and I am always welcome.

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Review from John F (Husband of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are attentive to the residents' needs. They go out of their way to ensure that they are happy and comfortable in their surroundings and constantly talk to the residents. At meal times, the staff will always try to accommodate the residents' preference of meals. My wife's bedroom is always clean
and tidy. Since the new owners have taken over, they are investing in the home to improve the facilities for the residents. When they speak to my wife she always greets them with a smile which is comforting for me, as I know she is happy.

Reply from Carl Scarlett, Director at Trewan House

Thank you for taking the time to submit your review of Trewan House, it is a privilege to provide care and support for your wife. It will mean a great deal to our team to read your comments and I will ensure they are shared with everyone. Thank you for choosing Trewan House.


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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Trewan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Trewan House is calculated as follows: ( (90 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 113 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trewan House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Buster

Buster

Job Title: Chief Security Officer

Joined: 2021

Buster is a very much loved and well-known character at Trewan House to all residents and families he is part of our family here. You may see Buster moving around the home greeting families at reception or lying in the lounge with residents.


Pet therapy in care homes can increase social interaction not just with the animals but also between other residents. It gives residents something to look forward to, comment on and discuss together in a way that often helps to break down barriers.


Interacting with pet animals can unlock hidden memories of cats, dogs and other creatures that may have been part of the lives of elderly residents in the past. Even when these former encounters can’t be put into words, their joy can often be seen in participants’ faces.


Carol

Carol Davis

Job Title: Care Home Manager

Joined: 2021

Carol is the Registered Manager at Trewan House. Having worked in the care industry for many years, Carol joined our team initially as a Deputy Manager but quickly moved through the ranks and became a Registered Manager for the service in 2021.


Carol has given most of her working life to caring for the elderly and always treats her residents with warmth and respect, the same morals that she instils in all the staff that work with her.


The Company is exceptionally proud to have a Manager of Carol's quality working for us and she brings a wealth of knowledge, compassion and empathy to any home that she would work in.


Faye

Faye Rigby

Job Title: Deputy Manager

Joined: 2021

Faye Is the Deputy Manager at Trewan House, she has worked in the care industry for nearly 10 Years starting in the community as a carer and then decided to move to a nursing home working alongside RGN's where she gained a range of knowledge and experience.


Faye Said "I am keen to promote an open-door policy to allow staff & residents to seek advice, ask questions or offer support when needed. I enjoy nothing more than solving problems and developing/implementing new ideas especially if it will benefit the home. The staff at Trewan House always go above and beyond their roles to enhance the lives of the people we care for and I am very proud to call them my team."


We are proud to have Faye as part of the Management Team here at Careconcepts LTD


Mark

Mark Laight

Job Title: Regional Manager

Joined: 2022

I have worked in care since 1991 and I love working in the care sector because it is rewarding and is never the same every day. I receive job satisfaction, as I am able to make a positive impact on people’s lives and always seek to drive continuous improvement in any area of care that I have worked in.


Gary

Gary Scarlett

Job Title: Regional Maintenance Manager

Joined: 2021

Hi, my name is Gary and I am the Regional Maintenance Manager at Careconcepts LTD. The chance to have contact with the residents and the interaction is so great, when working at Careconcepts, no day is the same. It is also good to have residents ask me to deal with an issue within their room and have a little chat with them at the same time. I am enjoying working as part of such a diverse team and ensuring the presentation and safety of the home is paramount in my day-to-day responsibilities.


Patricia

Patricia Ryan

Job Title: Head Chef

Joined: 2021

Hi, my name is Patricia and I am the Head Chef at Careconcepts LTD I have worked in the care industry for 30+ years working in a range of roles, I love cooking, especially homemade cakes and watching the residents enjoy her food, being in the care sector has become part of my life and I love working at Trewan House.


Patricia is a very hard-working individual and puts her food and residents above anything else and we are proud to have her on the team at Careconcepts LTD.


Samantha

Samantha Ion

Job Title: Activity Coordinator

Joined: 2023

My name is Samantha but everyone calls me Sam. I'm the activity coordinator and we'll be the champion for Trewan House.


I have 10 years of experience in the care industry ranging from young children to amazing residents.


I coordinate with the local community, initiating contact and enabling residents to partake and continue with hobbies and interests as desired.


I specialise in organising events and making a memorable time for the residents at Trewan House.


Helping Trewan House remain a champion of overall well-being.


Frequently Asked Questions about Trewan House

What types of Care is Trewan House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Trewan House provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Trewan House have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Trewan House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Trewan House to the centre of Widnes?

2.0 mile(s) as the crow flies, distance by road may be significantly further.