Hawkhurst Care Centre

16/18 Shear Bank Road, Blackburn BB1 8AZ
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9.0 26 Reviews
  • Hawkhurst Care Centre, Blackburn
Hawkhurst Care Centre is a twenty-six bed care facility providing for clients whose needs are associated with their mental health needs, including dementia.

All PrimeLife care services place respect at dignity at the core of their provision, combined with the benefits of homely and comfortable surroundings that enable skilled carers to promote sound health and security.

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Care Provided by Hawkhurst Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma McNeil (Manager)
  • Admission Criteria
    • Residential Clients Only
    • Ages 50+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hawkhurst Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,127
    • Self-Funded Residential Dementia Care from £1,127
    • RESPITE Self-Funded Residential Care from £1,127
    • RESPITE Self-Funded Residential Dementia Care from £1,127
  • (these prices are only a guideline, please contact Hawkhurst Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Hawkhurst Care Centre Reviews (26)

Total of 26, showing 1-20
9.0

Hawkhurst Care Centre has a Review Score of 9.0 (8.970) out of 10, based on 5 reviews in the last 2 years. Over all time Hawkhurst Care Centre has 26 reviews.

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Review from C E (Son of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all nice, the home is homely, always warm and welcoming.

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Review from Derek W (Husband of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in excess of 5 years. She has an end case of Alzheimer's. Care has always been excellent. My daughter and I are constantly informed of her care needs which are met. The manager and all the carers are approachable and nothing is too much trouble. The home is small, with 22
residents and I am totally satisfied that my wife's care is as good as it can be. Care plans are discussed with us and agreed. It is a dementia home and as such activities have to be limited.

Reply from diane Smith, Director at Hawkhurst Care Centre

Thank you for taking the time to complete this review and for your very kind words.


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Review from K S (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Hawkhurst for the past three years and in all that time he has been treated with the utmost care, compassion and dignity. Whenever I visit my father, usually, I just turn up unannounced. I am always given a warm, friendly welcome by the various members of staff. I have always had
a really good communication with the staff and I feel they go above and beyond with my father's needs.

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Review from J L (Son of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Hawkhurst do a fantastic job and a very friendly when I get there to see my mum.

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Review from K H (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a 5-week respite stay for my Mum who was mentally not in a good place, she was looked after excellently by a fantastic home. Caring staff and seniors, It's clean and run as a big family of lovely Residents. We are forever grateful as a family for lifting my Mum up and making her feel lots better.
I 100 per cent recommend it to anyone, five stars from the family. Thank you.

Reply from Kate Tipper, Sales co ordinator at Hawkhurst Care Centre

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.


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Review from Marlene H (Wife of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service with everything done for my husband.

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Review from Neil H (Son of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and engage with the residents to ensure that they are well cared for and content. Nothing seems too much trouble where the staff are involved and the majority of staff members have been in post for a considerable amount of time. This is always a good sign for both the individuals
and more importantly the residents.

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Review from Linda B (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into the care home for nine days of respite care. She made three friends, enjoyed a Halloween party and had her haircut whilst there. She was well looked after, the staff are friendly and caring, and nothing is too much trouble for them. I will definitely use Hawkhurst again for respite
care, highly recommended. Big thank you to all staff and residents for making my mum so welcome and happy whilst with you.

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Review from J D (Son of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother relocated to Hawkhurst Care Center in July 2019. I visit Mother in the evening, great standards of care, safeguarding, clean and fresh areas that I have visited.
I recently got invited and attended the Christmas Party for residents and family members. Everyone enjoyed a great afternoon of
entertainment, not forgetting the buffet, very professionally presented.
Thank you to the courteous, helpful managers and care staff at all levels.

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Review from Sheila M (Sister of Resident) published on 26 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Hawkhurst Care Centre for approximately 3 years. During this time she has received excellent care. All the staff are helpful and compassionate I cannot fault them. We have had no complaints whatsoever. I have always sung the praises of this care home and will continue
to do so.

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Review from Ann T (Sister of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly, home very clean. Food excellent and care excellent.

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Review from Elaine A (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with Hawkhurst since my Mother went into care there. It's always clean and tidy. The residents are also clean and tidy. More importantly to me, my Mother always has her own clothes on. The staff are fantastic and really care. I have not shed a tear whilst Mum has been in there,
unlike the other place she stayed at.

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Review from Wendy (Daughter of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy we put mum in Hawkhurst Care Centre she is a different person and joins in with the activities they do the staff are very warm and caring. I find that you can approach the manager and staff who listen and have a lot of time for you big thank you to Hawkhurst Care Centre for making
mum so happy x

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Review from Michelle D (Daughter of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff have been fantastic with mum since her arrival. Mum has come on in leaps and bounds compared to the other facility she was in. The staff right from management to the carers are lovely but not only with the residents but the relatives too. I couldn't praise them highly enough.
So pleased that mum was able to get a place here.

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Review from Julie C (Daughter of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for just over 2 years, she is well cared for, and seems as happy as she can be. The staff are always welcoming no matter what time of day you visit. I am glad my mum is settled in this lovely place.

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Review from Debbie H (Daughter of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Hawkhurst for just over two years now, with Alzheimers. Although the disease is a horrible disease to watch your loved one go through, Hawkhurst has made it more bearable. I honestly don't think I could have got through it without their help and support. My mum always seems happy
and content and especially well looked after. Hawkhurst and their staff provide me with peace of mind knowing my mum is safe and happy.

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Review from Linda T (Daughter of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 2 years and she is so well looked after. The home is just like a normal way of life and is always warm and welcoming at any time of day. We feel lucky that she is here as all the staff are caring and considerate under the circumstances.

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Review from Richard G (Son of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for a number of years and has excellent care throughout, staff are very approachable and the care for residents in excellent. We are always made welcome when visiting.

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Review from Christine M (Daughter of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The improvement my mum has made since becoming a resident in Hawkhurst Care Centre is amazing. It is down to the wonderful staff and how hard they work to ensure my mum has dignity as well as the care she needs. They have a fantastic relationship with my family which provides extra needed support. I
cannot speak highly enough of them. Also, any issues are dealt with quickly and professionally. This is a great home and I wouldn't want mum anywhere else!

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Review from Pavi W (Son of Resident) published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely with brilliant staff and management. The only negative I could possibly say is that the residents don't really get outside in the gardens for a walk and I know my mum would love this. She always says she misses her garden. I think a little flower bed or vegetable patch would be very
therapeutic for them.

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Current Review Score: 9.0 (8.970)

Overview of Review Score

The Review Score of 9.0 (8.970) out of 10 for Hawkhurst Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.508 for Hawkhurst Care Centre is calculated as follows: ( (33 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 59 Ratings = 4.508

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.462 Points relating to the number of positive Reviews for Hawkhurst Care Centre is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2. 5 Positive Reviews ÷ 5.2 = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Hawkhurst Care Centre

What types of Care is Hawkhurst Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hawkhurst Care Centre provide?

Palliative Care, Day Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hawkhurst Care Centre have?

There are 26 Single Rooms.

What are the Facilities & Services at Hawkhurst Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hawkhurst Care Centre to the centre of Blackburn?

0.9 mile(s) as the crow flies, distance by road may be significantly further.