Acorn House Care Centre

Whalley New Road, Roe Lee, Blackburn BB1 9SP
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9.7 46 Reviews
  • Acorn House Care Centre, Blackburn
Acorn House Care Home is a residential care service, offering elderly people with a number of sensitive needs an accommodation in which they can achieve a pleasing day-to-day life, while also providing dementia care where required.

The service is set up to achieve high care standards, is regularly reviewed and respected and open to new healthcare and product developments to extend capabilities for the sake of its residents.

An activities programme is very popular amongst residents, who have their personal freedoms respected in pursuing any other goals they wish.

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Care Provided by Acorn House Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jen McGurk (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Acorn House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,144
    • Self-Funded Residential Dementia Care from £1,144

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Acorn House Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Acorn House Care Centre Reviews (46)

Total of 46, showing 1-20
9.7

Acorn House Care Centre has a Review Score of 9.7 (9.657) out of 10, based on 9 reviews in the last 2 years. Over all time Acorn House Care Centre has 46 reviews.

Overall Experience

  • 31
  • 12
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  • 0

Date Published

46
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Review from Jill K (Sister of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care home!
Such a warm welcoming place, always spotlessly clean.
All staff are extremely friendly and have given my brother the very best care possible.
My brother is so happy and settled at Acorn House, he enjoys helping staff around the home and joining in the many activities
during the day, he also thoroughly enjoys the days out with other residents and staff.
I would absolutely recommend this place to anybody.
As a family, we couldn't wish for my brother to reside anywhere else.

Reply from Jen, Home Manager at Acorn House Care Centre

It is our absolute pleasure to care for your brother, to continually engage him in activities, and to continue to support him with being independent and accessing everything he would access if he was living outside of the home. Acorn House is a home-from-home.


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Review from J G (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father spent his last months at Acron House. I visited every few days to experience life there. He enjoyed the company of other residents but particularly the relationships with members of staff. He loved the friendly teasing and attention, which brought back the twinkle in his eye. I only ever heard
calm-voiced and gentle support being offered to residents even when situations were not easy. I felt that Dad was living among friends. Thank you so much.

Reply from Jen, Home Manager at Acorn House Care Centre

It has been an honour and a pleasure, caring for your father. At Acorn House we become one big family, all of the staff would like to thank you for giving us the opportunity to provide that care and support not only to your father but also to yourself and the wider family.


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Review from Stacey H (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are outstanding, so caring, friendly and patient, food given is great, facilities are top standard, would recommend the house to others.

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Review from P O (Son of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Acorn House for four years now... she must be due parole soon.
I have one or two cribs about the outside of the building looking a bit tired and the rooms being small but in the scheme of things, this is pretty unimportant. Mum's care is excellent -- it doesn't matter when I show up,
Mum, and everyone else, is bright and smart and the inside of the building is clean, bright and smart.
Mum actually ended up at Acorn House by accident, but it was a happy accident. I looked at other homes so we had options for Mum but, while doubtless efficient, there was no atmosphere in them. Horrible.
Others have said the same, the best thing about Acorn House is the atmosphere when you walk in. As well as the attentive care, the team is always cheerful. While the main purpose of my visit is to see Mum, you end up chatting to everyone else, too... and I usually get a cup of tea after my long journey north.
In short, I cannot praise the team at Acorn House enough.

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Review from Peter H (Son of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but positive and excellent things to say about the Acorn House staff. In all capacities be it management, admin, cleaners, staff involved in the preparation of food etc. A fantastic, caring and coordinated team.

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Review from Wendy I (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Acorn House for 4 years now. She was forced out of her previous care home during Covid due to our complaints over the lack of communication at the worst possible time and the lack of care that she was receiving. What a relief to have found Acorn House. Mum had become very
withdrawn, was always asleep and did not receive the level of personal hygiene care we expect at her previous home. We can't praise the staff at Acorn House enough. Mum is a different person, happy in her environment, nearly always smiling (she has her off days of course), and rarely asleep when we see her. There's always lots going on, all the staff make special effort on themed days, organise activities, parties etc and try their best to get all the residents involved. Mum has remained on the residential floor at Acorn (rather than dementia where she was previously) and that just goes to show that it is the way the staff look after her that has made all the difference. Thank you to all.

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Review from Brian H (Husband of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care that comes with love and respect for every person who resides in their home, like their motto says they work in the resident's home. All of the staff show care and love for the residents above and beyond care. The feeling of a happy place to be is apparent when you walk through the door and all
the time you are there.

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Review from J K (Nephew of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been at Acorn House for over 2 years now. He has gone from strength to strength. They have helped him to improve and better his health.
The home has such a homely feel from the moment you walk through the front doors. It really does feel like home.
The staff are outstanding and are
constantly going above and beyond for all residents and their families.

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Review from Lynne N (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The support and care my mum receives is great. All staff are friendly, approachable and brilliant with Mum.

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Review from Michael B (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad both spent the last few months of their lives at Acorn House. My dad was there first and due to the way he received the care, I moved my mum from another care home, after Dad's passing, into Acorn House. I cannot praise the management, care and kitchen staff enough. My parents were always
clean and well-dressed their rooms were always spotlessly clean and tidy. It was always a wonderful environment to be in when I went to visit. The kitchen staff went out of their way to chat to mum and dad and tried their best to give them the diet they wanted. It was always calm and homely. If ever I have to have care, I hope I end up somewhere like Acorn House. Thank you to everyone at Acorn Care Home, Blackburn, you are amazing.

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Review from Donna I (Daughter of Resident) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted as always with the care my/our father receives from all the staff at Acorn House Care Centre. The staff also allow for his dementia personality for which we are extremely grateful. He is treated with dignity and says he's happy there.
(Special thanks to the cook, he loves her food).

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Review from Audrey D (Daughter of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky to get a vacancy at Acorn House for Mum for when we wanted. They were quick to respond to my enquiry before they even knew the dates we wanted. They made the whole process easy. When I went to see the room I got the impression of a cheerful atmosphere throughout the whole place. Mum was
apprehensive as she had never done a respite stay anywhere. On the day I dropped Mum off, we went to her room. It was warm and cosy without being stifling hot and had ample storage. They took Mum for her lunch in the dining room and she settled immediately. Mum really enjoyed her stay and had settled, joining in, interacting, fully occupied. She enjoyed the morning 'pampering'. She would look forward to staying again if possible.

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Review from Peter P (Husband of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is run to a high standard. Management and staff work hard to keep the home running smoothly in these hard times. Visitors and relatives are always greeted with a welcoming smile and always kept up to date with news and views of the home. Great job, well done.

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Review from S O (Daughter of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think Acorn House is a lovely, clean and comfortable care home. The management staff are friendly and efficient. Mum is happy to stay there which makes my respite breaks far less stressful. I can leave her without having any worry and know she will be cared for. Mum mentioned that her bed was very
uncomfortable and she doesn't like the meals at lunchtime, otherwise no complaints.

Reply from Jackie Hirst, Marketing at Acorn House Care Centre

Thank you for your review, I would just like to address the comments raised regarding the menu. I am very sorry to hear your mum did not enjoy our lunchtime menu, our menus are decided by the residents who reside here at Acorn House, we hold regular resident meetings of which they can raise any issues or requests at that time. We can also offer alternatives on request and I can only apologise if this was not offered to you at the time of your mum's stay. I have introduced a daily menu into the home and I have now requested this be displayed in bedrooms and around the home for people to see. I would also like to apologise about your mum's bed, if I would have known at the time, I could have offered a more comfortable bed or mattress. I am very sorry if your mum was in any distress at night due to this. Thank you for your feedback, I am always looking to improve on our home. We will look forward to seeing you again in the future.


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Review from J C (Daughter of Resident) published on 27 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Acorn House for 6 years. She has always been treated with great respect, care, and dignity. I have found all staff to be friendly, approachable, and caring. The meals are all homecooked with fresh ingredients, and there is a varied menu, and individual needs catered
for. My mother has just celebrated her 104th birthday and I cannot thank the staff enough for all their care and attention.

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Review from S S (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Acorn continue to do a sterling job with my now bedbound mother. Excellent all-round care means I have full confidence in my mum's wellbeing. Has been particularly helpful and proactive during the pandemic.

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Review from Mark O (Son of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy. Whenever we call our Dad is always dressed and smart. The staff are always helpful and friendly in what I imagine can be a very difficult job at times. I can't praise them enough. The food always looks good and is freshly cooked. Acorn House have helped my dad over the 3 years he has lived
there and I will always be grateful for what they do.

Reply from Cherise Homer-Beck, Care Manager at Acorn House Care Centre

Thank you for your lovely review. It means so much to the staff to have their hard work and dedication recognised.


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Review from G B (Son of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Under the lockdown circumstances, it is difficult to visit. She has only been in the home since July 2020, having said that the home has kept her very safe and free from Covid which is something in itself.

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Review from F L (Husband of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I feel my wife is in caring hands. Her looks and demeanour are usually good and although she cannot relate so to me seems to be reasonably content and happy with her surroundings. The staff are always attentive and caringly kind to her, even when my wife who has dementia is not in the friendliest
of moods. It is satisfying to feel she is being well looked after.

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Review from N C (Son of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In all aspects, care is excellent, caring and far beyond what we expected. Home is welcoming and clearly treats residents as individuals. They show patience, professionalism and a great deal of humanity and good humour. I have no faults that I can find. Apart from my handwriting obviously.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Acorn House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Acorn House Care Centre is calculated as follows: ( (82 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Acorn House Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Jennifer

Jennifer McGurk

Job Title: Home Manager

My name is Jennifer McGurk, and I have 26 years of experience in the health and social care field.


I’m deeply passionate about my role, believing everyone deserves excellent care. I strive to be the best I can be, not only for the residents I serve but also for my dedicated staff. Together, we create an environment where compassion and quality care thrive.


Frequently Asked Questions about Acorn House Care Centre

What types of Care is Acorn House Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acorn House Care Centre provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Acorn House Care Centre have?

There are 32 Single Rooms.

What are the Facilities & Services at Acorn House Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acorn House Care Centre to the centre of Blackburn?

1.6 mile(s) as the crow flies, distance by road may be significantly further.