Sandy Brook House Care Centre

Sandy Lane, Lower Darwen, Darwen BB3 0PU
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7.4 15 Reviews
  • Sandy Brook House Care Centre, Darwen
Sandy Brook House Care Centre is a twenty-five bed facility providing for clients whose needs are associated with their mental health needs, including dementia.

All PrimeLife care services place respect at dignity at the core of their provision, combined with the benefits of homely and comfortable surroundings that enable skilled carers to promote sound health and security.

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Care Provided by Sandy Brook House Care Centre

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Dementia Care Types
  • What are the different dementia care types?
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Karl Crees (Manager)
  • Admission Criteria
    • Residential Clients Only
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Sandy Brook House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,183
    • Self-Funded Residential Dementia Care from £1,183
    • RESPITE Self-Funded Residential Care from £1,183
    • RESPITE Self-Funded Residential Dementia Care from £1,183
  • (these prices are only a guideline, please contact Sandy Brook House Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Sandy Brook House Care Centre Reviews (15)

7.4

Sandy Brook House Care Centre has a Review Score of 7.4 (7.359) out of 10, based on 5 reviews in the last 2 years. Over all time Sandy Brook House Care Centre has 15 reviews.

Overall Experience

  • 10
  • 3
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Date Published

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10

Review from S H (Son of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good clean care and personal facilities are provided with respect at all times. Good food and care provided by all management and care staff.

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Review from C T (Son of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother is well looked after by all staff. All her needs are met. All the staff have a good understanding of the needs of a person, who is suffering from Alzheimer's which my mother has. She is very happy in the home, which is very important to me and the other members of her family.

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Review from Derek K (Nephew of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had my first visit to Sandybrook to see my uncle, who has been a resident there for the past year. My uncle has no family in the UK, and virtually no visitors, so just hoped that he was being well looked after.
I was absolutely delighted to see how well he is doing. The staff that I met on the day
were really lovely and very attentive to my uncle's needs. The facility itself looked very clean. I spent most of the visit in the large day room with my uncle but also got to see his bedroom. His bedroom was basic but functional, with a private bathroom. I noticed that his clothes were neatly stored. I got the opportunity to speak with some staff, and I was delighted to hear about upcoming plans to implement new activities for the residents, including live entertainment, gardening, and day trips, (was told that there's an upcoming trip to Blackpool in June). It appears to be a well-managed care home, and it was clear that my uncle was very happy there. Thank you.

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Review from O B (Friend of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely place. My friend was here for four months, and she got good care from the staff. The staff are lovely and available when needed. Activities could be improved apart from that I’m happy with the experience here. Food is presented nicely, and management seems very enthusiastic.

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Review from A E (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Terrible place, residents are left to wander aimlessly all day, and there are no activities for them. My mother was stuck there for two months of hell.
The majority of her clothes vanished into thin air. Food was only edible while I was there, otherwise, it was a sandwich or mash and gravy.
Medication
is non-existent, I only presume they can't be bothered to hand it out. Filthy garden is used only by staff for fag breaks.
Management uses bullying tactics if you complain and their head office ignores you. Seen the supervisor eating the resident's food, and actually recorded it for proof. Window frames are broken in my mother's ground floor room, unable to close them, anyone could get in. Security was a joke, they gave me the codes to get in and out on the 2nd visit as they couldn't be bothered to come open the doors. I have no idea how this place is allowed to operate.

Reply from Diane Smith, Director at Sandy Brook House Care Centre

I am so sorry for the poor experience that you and your family have had. This obviously falls well below our own company expectations, I will be sharing your comments with my senior management team in order for them to initiate an investigation into your concerns so that no one else has to experience the same level of care delivery as you and your family have. On behalf of the company, I can only apologise for any distress caused but we will endeavour to ensure that any shortfalls in care delivery are improved upon.


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Review from Clair A (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at Sandy Brook December 2019 which was such a heartbreaking move for our family but we knew she needed 24-hour care. The day we took her was one of the worst days of mine and my father's lives but the staff at Sandy Brook were just amazing. They had so much compassion and understanding
that it put us at some sort of peace that we were doing the right thing. Since then they have shown her nothing but love and care. It has been a tough year this year with COVID-19 but all the team have gone above and beyond to keep not just my mum but everyone's loved ones safe. My dad and I can not thank them enough for all everything thing they do.

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Review from Shelley H (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Sandy Brook for the brilliant care they give my mum. Over the last six weeks its been so hard not seeing her or being able to give her a cuddle, but I know she's being looked after. I owe the staff my life for all you do for her, being able to video call her is
brilliant.

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Review from Linda A (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum always looked well cared for. When we were taking Mum out Mum was always well dressed, hair done and makeup. Rooms were very tidy and clean. Excellent care by all the staff and very welcoming to us all.
Concerns. Activities - seems to be a lack of these, though I know these tasks are very arduous
to carry out.
Food/Meals - It would be an idea to have the daily menu written on the whiteboard in the dining room.

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Review from D G (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is challenging and has always been someone who misses meals. She has Alzheimer's and after a hip operation, cannot look after herself independently. Sandy Brook staff have welcomed my mum into their home and her mobility has improved. She is treated well and I know she would rather be in her
own home but this is impossible. My mum has put on weight and I believe Sandy Brook is doing an excellent job of looking after her. I visited several other homes before deciding on Sandy Brook and am extremely happy to have chosen it. Staff are caring, understanding and no push-over where my mum is concerned.

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Review from P H (Daughter of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I go to see my mum regularly at least once a week. She's always well presented, clean and tidy which is nice to see. Her hair and nails are always done too.
The staff are friendly, obliging and always welcoming at any part of the day. We are always offered refreshments and taken to a more private
area so we can interact with mum. We have no concerns about how my mum is being cared for which is a considerate weight off our shoulders. Would we recommend? Yes, we would.

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Review from S J (Daughter of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my Mother receives at Sandy Brook. She is treated with dignity, respect and affection. Staff are all extremely caring, helpful and positive and I can visit any time and I am made welcome. The home is clean, warm and has recently been decorated to a very high standard
by the staff who try to make it homely and comfortable. I think the staff should all have a pay rise (and a medal!) for their hard work, dedication and long hours.

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Review from Laurenne C (Granddaughter of Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go above and beyond the call of duty and are some of the kindest people I've ever encountered in my life. Unlike a lot of the homes I visited, at Sandy Brook you are greeted by fresh smells and an extremely clean environment. The decor is modern and beautiful with wooden floors and leather
sofas and there is a peaceful atmosphere. My grandma is very well cared for and she seems as content as she could be given the circumstances.

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Review from B E (Daughter of Resident) published on 25 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always made welcome when we visit - which is most days. The home is always clean and tidy and fresh smelling. The staff are always friendly and caring, and patient with the residents (even when they are being difficult). The management are always available to chat with you about any concerns
you may have and, are easy to talk to. Rooms are always clean and tidy and the food is always good and home cooked with a good choice. We would not hesitate to recommend the home to family and friends, and indeed have done in the past.

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Review from Glynne I (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home with excellent food and caring staff. There is always someone to answer any queries we have. Overall our family is very happy with the care that my mother gets. I would have no hesitation in recommending this home to others and in fact have done so.

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Review from S R (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very helpful and I feel very happy with how settled my dad is.

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Current Review Score: 7.4 (7.359)

Overview of Review Score

The Review Score of 7.4 (7.359) out of 10 for Sandy Brook House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.509 for Sandy Brook House Care Centre is calculated as follows: ( (15 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 53 Ratings = 3.509

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.85 Points relating to the number of positive Reviews for Sandy Brook House Care Centre is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 3 Positive Reviews ÷ 5 = 0.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Sandy Brook House Care Centre

What types of Care is Sandy Brook House Care Centre registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sandy Brook House Care Centre provide?

Own GP if required is an additional type of care provided.

How many Rooms does Sandy Brook House Care Centre have?

There are 25 Single Rooms.

What are the Facilities & Services at Sandy Brook House Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Sandy Brook House Care Centre to the centre of Darwen?

1.8 mile(s) as the crow flies, distance by road may be significantly further.