Berwick House Rest Home

1 Berwick Road, Blackpool FY4 2PT
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9.6 53 Reviews
  • Berwick House Rest Home, Blackpool
Berwick House Care Home is a delightful detached house set in its own grounds.

There are many facilities within easy reach of the home, including a general Post Office, various shops and a number of churches.

The Home and the grounds are fully equipped for wheelchair mobility, enabling Residents to retain their freedom and independence.

At Berwick House large attractive rooms are provided, most of which are en-suite. All Residents have a choice of room when possible and are encouraged to personalise it and make it their home.

Hospitality, comfort, dignity and care are the values of Berwick House Care Home and combined with its excellent facilities the home provides a comprehensive care service in a non-institutionalised setting.

The home has an established continuous programme of maintenance and refurbishment and has a nurse call system in every room in order for Residents to be able to summon speedy assistance.

A lift and a stair lift are provided to enable immobile or infirm residents and visitors to move easily between floors.

Care Provided by Berwick House Rest Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Tom Lovell (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Funding & Fees Guide for Berwick House Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £924
    • Self-Funded Residential Dementia Care from £968
    • RESPITE Self-Funded Residential Care from £924
    • RESPITE Self-Funded Residential Dementia Care from £968
  • (these prices are only a guideline, please contact Berwick House Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Berwick House have protected meal times.


  • Parking
  • On the street parking.


Berwick House Rest Home Reviews (53)

Total of 53, showing 1-20
9.6

Berwick House Rest Home has a Review Score of 9.6 (9.562) out of 10, based on 14 reviews in the last 2 years. Over all time Berwick House Rest Home has 53 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Staff are very nice and pleasant and helpful.

Reply from Davey Taverner, Digital Marketing Manager at Berwick House Rest Home

Thank you for the lovely review of Berwick House. Our team will be thrilled to hear the warm words of recognition. Have a wonderful day.


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Overall Experience  Overall Experience 5.0 out of 5

Five years and counting since my gran went into Berwick House Rest Home. She celebrated her 107th birthday in August. I truly believe if she hadn't gone into Berwick, she may not be here today. Every need has been attended to from day one. Over the years this has changed to her own individual needs.
Each and every one of the staff has contributed to her health and well-being. Long may it continue. I would recommend Berwick House to anyone.

Reply from Davey Taverner, Digital Marketing Manager at Berwick House Rest Home

Thank you so much for your outstanding review of Berwick House. We are touched by your warm words and are so thrilled you are happy with the care and support we can offer your grandmother. It's heartening to know she is happy with us and is content in our care. We really appreciate your feedback and the recognition you have given our amazing team. Thank you and have a lovely day.


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Overall Experience  Overall Experience 5.0 out of 5

I just want to say a massive thank you to all the staff at Berwick House Rest Home, always so friendly, thoughtful and caring and very accommodating when you visit. Every time I have been in contact for an update on my father, they have got back to me straightaway which is so appreciated as I live over
5 hours away. One member of staff, in particular, has been brilliant so a big thank you to all the staff.

Reply from Davey Taverner, Digital Marketing Manager at Berwick House Rest Home

Thank you for rating Berwick House so highly. We are glad we can provide the high standard of care we aim for. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Berwick House now for just over nine months and I cannot fault the staff in any way. Knowing that she is in a safe secure environment puts our minds at rest and we cannot thank them enough. All the staff go above and beyond to make sure all her needs are met plus
keeping us as a family updated every step of the way. It doesn't matter what time of the day we visit we are always made to feel welcome and nothing is too much trouble.

Reply from Davey Taverner, Digital Marketing Manager at Berwick House Rest Home

Thank you for taking the time to review Berwick House so highly. we appreciate your feedback. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Berwick House in May 2023. The staff and management were welcoming and friendly. They have always been welcoming and friendly throughout the time Mum is in Berwick House. They are always willing to discuss and update me on Mum's state and health changes, both good and bad. They also allow
me to pop by and visit at any time, which allows me to visit when I have a bit of time with my tasks and travels. Berwick House, the management and staff provide a safe and secure environment for Mum, and this puts my mind at rest knowing Mum is being cared for.

Reply from Davey Taverner, Digital Marketing Manager at Berwick House Rest Home

Thank you for taking the time to rate Berwick House so highly. We are glad we can provide the high standard of care we strive for. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been really happy at Berwick House. All the staff are very kind, welcoming and professional. It is a great comfort to know she is well cared for. The staff all engage with her really well and they are also happy to address any questions we may have as a family.

Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for taking the time to submit a review for Berwick House Care Home. It is lovely to hear how happy and well-cared for your mum is in the home. I will share your kind comments with the manager and the team.


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Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Berwick House 18 months ago; she has Alzheimer’s. Her disease is more advanced now, so communication is more difficult, but she truly seems happy and settled. I can’t thank the staff enough; they are all so kind. Mum is very well cared for by everyone.
We are kept well informed of what
is happening with her.

Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for taking the time to submit a review. It is lovely to hear how well cared for your mum is at Berwick House. I will share your kind comments with all the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Berwick house since September, she is a new person! So calm and relaxed and very settled. The staff from the manager to all the nurses and carers are very easy to communicate with (I enjoy talking to them all) and so helpful. I can relax now knowing that she is safe and
cared for.

Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for your lovely review. It is wonderful to hear how calm and relaxed your mum is in the home and how well settled in. I will share your kind comments with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum had been declining a lot since she was diagnosed with Alzheimer's with vascular dementia. She wasn't coping well at home and was refusing local care. She had a fall and went into hospital. From here she was assessed and suggested she go to Berwick for a placement to support her. Since she went
she has improved with her daily care, she is now eating better and they have her diabetes under control. It was difficult to think she may need to stay but after further assessments again, it was suggested she was in the best place. The manager and the team have been lovely. They have explained the improvements they wish to make and my mum has helped transform the garden. We visit regularly and we are made welcome. Going to see Mum is so much nicer now and we go out whenever we want to. Before going to Berwick every day was a battle.

Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for your lovely review. It is wonderful to hear how much your mum has thrived since coming to Berwick House and how much you enjoy visiting her and taking her out. I will share you kind comments with all the team.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum has been on placement as a Resident at Berwick Care Home since September 2023. I feel like my Mum is supported with her emotions, as the staff are very caring towards her they give her cuddles and talk to her when she is upset and confused which is a great comfort to me. The staff also help her
with dressing, bathing and her medication. She has settled well there, especially in her room which is very homely, comfortable and has a lovely view of the garden. The meals provided are wholesome, comfort food which my Mum always eats leaving nothing on her plate, she also loves the puddings, endless cups of tea, cordial and water supplied throughout the day. I have even been able to bring her cat in to see her which has brought her so much joy and happiness. My Mum also loves the activities, singing, colouring, walks to a nearby park and we have just been told about a trip around the Illuminations with Fish/Chips which I know she will thoroughly enjoy.

Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for your lovely review. It is wonderful to hear how well cared for your mum is in the home and how much she enjoys the wide range of activities both inside and outside the home. I will share your kind comments with all the team.


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Overall Experience  Overall Experience 1.0 out of 5

Absolutely dreadful place. The staff seem okay, manager is non-existent. The way residents are turned out is disgraceful and never usually in their own clothes. How anyone can be happy with the service provided is beyond me. Even CQC agree it needs improvement and not well-led. Really gone down the
pan over the last 6 months, please look elsewhere.

Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for taking the time to submit a review. We welcome all reviews as they help us develop and improve our service. Firstly, we would like to offer our condolences to you on your loss. We were saddened to hear your comments about the home, particularly as your mum had enjoyed living in the home over the last 12 months. Our manager has an open-door policy and is deeply regretful that you did not approach him with these concerns whilst your mother was living in the home. Berwick endeavour to ensure that residents' clothes are returned to the correct resident from the laundry and we acknowledge how upsetting it must be if this has not been the case. The manager would be happy to meet with you to discuss your concerns at any time in the future should you wish to discuss this matter further.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Berwick House for six months now. Mum was a very independent lady who lived on her own but required more help just before her accident at home, which resulted in a broken hip and unable to walk.
The manager and staff at Berwick House have helped her to settle in with their
caring and thoughtful approach to Mum’s requirements. I feel confident that Mum is safe and well looked after in her new environment.

Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for taking the time to review our home. It is lovely to hear how well your mum has settled into the home, thanks to the caring and thoughtful approach of all the team. I will share your kind comments with all the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has just celebrated a big birthday and the staff made her day a very special one. We are always made welcome when visiting as the home has a very happy family-friendly feel. There always seem to be lots of activities for the residents too. So glad we chose Berwick House to care for Mum-in-law
as we know she is being cared for and being kept safe, which is very reassuring for the rest of the family.

Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for taking the time to submit a review. It is lovely to hear how pleased you are with the lovely family-friendly feel at Berwick House and the range of activities for residents to ensure everyone lives a fulfilled life. I will share your lovely comments with all the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Berwick House for 3 months now and has settled in really well. I could not be happier with the level of care that she is receiving. The staff are so friendly and always come and chat with the pair of us when I visit. I am always kept up to date with how she is doing.

Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for your lovely review. It is lovely to hear how happy and well-cared for your mum is at Berwick House. I will share your kind word with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Now under new management, Berwick House Rest Home has a happy homely atmosphere along with some caring friendly staff. I now feel safe in the knowledge knowing my Mother has the best care.
Thank you, everyone.

Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for your review. It is lovely to hear how pleased you are with the home and how happy you are with the care your mum receives. I will share your comments with the team.


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Overall Experience  Overall Experience 4.0 out of 5

We visited my aunt who has recently arrived at the home. We were welcomed by the staff who were extremely friendly. They were very kind and caring to the residents. My aunt's room was spacious, clean and tidy. She said that the food was excellent and after the entertainment, a very plentiful buffet
was brought out for both residents and visitors alike. The atmosphere was lovely and caring. Very happy that she is there.

Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for taking the time to review our home. It is wonderful the hear how happy you are with all aspects of the home, particularly the kind, caring and friendly team. I will share you lovely comments with all the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Berwick now over 3 months I can't thank the manager and her wonderful staff enough for settling and re-assuring both my mum and myself
The communication has been A1.
It can be a difficult time for all concerned but Berwick have made that pathway without issues.
Her room is nice
her care is excellent the new meal menus are fantastic and we are always made welcome from the friendly staff when visiting my mum.
There is always good thing going on with all the resident's garden partys, sing alongs, walks out etc along with internal building upgrades making Berwick care home an excellent choice
Thank you

Reply from Lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for your lovely. We are pleased to hear how well your mum has settled into the home and how much she is enjoying life in the home and how reassured you are with her care and support the home provides. I will share your comments with all the team.


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Overall Experience  Overall Experience 5.0 out of 5

Had reservations about Mum going into the home. Had a good tour from the manager. Was able to choose a nice room. Mum has appeared to settle better than I thought. Has been kept busy through activities. I know she is now eating/drinking well and being kept clean - something she was not able to do living
on her own. Her medication has been reviewed and changed to suit her - again something I was unable to achieve while she was living independently. I know she is safe and communication from the manager during this settling-in period has been exemplary and helped assuage any fears me and my wife had in this process. All the staff have been excellent and Mum tells me every time I visit that they are all lovely.

Reply from lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for taking the time to complete a review. It is lovely to hear how well your mum has settled in and about the excellent care your mum is receiving, giving you complete peace of mind. I will share your comments with all the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has just become a resident of Berwick House, and the management and staff have all been amazing. My mum is very happy here and settled very well due to everyone's care and time given to create a happy and friendly environment for her and all the other residents.

Reply from lynn Billingham, Business Development Manager at Berwick House Rest Home

Thank you for your lovely review. It is wonderful to hear how settled your mum is after such a short time. The team at Berwick House are fantastic. I'll share your lovely comments with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My great Nana is a resident in this care home, and I have nothing but good things to say about them. It’s a worrying time leaving a loved one in the care of others, but here you know they are being looked after, and they are going above and beyond to make sure each resident is being individually cared
for. My Nana loves all the staff and can see how comfortable she is with them, which makes us feel more relaxed her living there. We can’t thank the staff enough for all they do, and I would definitely recommend this care home.

Reply from Piriya Suresparan, Marketing at Berwick House Rest Home

Thank you so much for your kind words, Kaisha. We really appreciate you taking the time out to share your experience with us. We are so glad that you were pleased with all the efforts put in by the team here at Berwick. We hope to continue to provide a positive experience for all our residents and their families at our home.


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Current Review Score: 9.6 (9.562)

Overview of Review Score

The Review Score of 9.6 (9.562) out of 10 for Berwick House Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.562 for Berwick House Rest Home is calculated as follows: ( (116 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 162 Ratings = 4.562

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Berwick House Rest Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Thomas

Thomas Lovell

Job Title: Care Home Manager

Joined: 2022

Tom Lovell has worked in health and social care for over 14 years.


He has been managing care homes for the last 7 years in residential/nursing homes, commissioning newly built care homes and he enjoys the challenge of improving the quality of care for people living with dementia.


Tom loves his job as every day is different. He loves to see the joy on residents' faces when they join in new activities and experiences in the home. He enjoys seeing the team he leads rise up through the roles to reach their full potential. He believes that if he looks after his team, the team will look after the residents.


Frequently Asked Questions about Berwick House Rest Home

What types of Care is Berwick House Rest Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Berwick House Rest Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Berwick House Rest Home have?

There are 22 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Berwick House Rest Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Berwick House Rest Home to the centre of Blackpool?

2.5 mile(s) as the crow flies, distance by road may be significantly further.