Barchester Glenroyd

Whitegate Drive, Blackpool FY3 9HF
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9.8 81 Reviews
  • Barchester Glenroyd, Blackpool
Built on the site of the old Glenroyd Maternity Hospital, Glenroyd is located in a quiet district of central Blackpool, yet only minutes away from the beautiful Stanley Park, the seafront and the famous Blackpool Tower.

Glenroyd provides high-quality 24-hour nursing care, along with fantastic facilities and services for those living with dementia on the dedicated 'memory lane community'. The team of highly qualified and attentive staff focus on the individual needs of each resident, creating a uniquely tailored care plan for each person.

The dedication of the staff can be seen across the board in catering, hospitality and the implementation of a varied activities programme.

Choosing a care home can be a daunting process and the home is keen to provide help and support to guide residents and families.

The home endeavours to find out and learn all that staff can to provide the best possible service, tailored to individual needs and wants.

Glenroyd welcome visitors at any time and are happy to offer helpful advice, so please feel free to call or to drop in.

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Care Provided by Barchester Glenroyd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Yvonne Hand (General Manager)
  • Admission Criteria
    • All admission considered
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Barchester Glenroyd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Glenroyd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited parking


Barchester Glenroyd Reviews (81)

Total of 81, showing 21-40
9.8

Barchester Glenroyd has a Review Score of 9.8 (9.822) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Glenroyd has 81 reviews.

Overall Experience

  • 67
  • 8
  • 3
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  • 2

Date Published

81
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9
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Review from Shelagh H (Daughter of Resident) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved into Barchester Glenroyd we have been impressed with the level of care given. Mum feels valued and really enjoys the pamper sessions very much.
The staff are professional and caring in their manner and always have time to listen.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Glenys R (Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Glenroyd since the summer time last year, I live on the memory lane unit. I’ve been very happy here, I love my room, I love all the ladies that work here and of course the gents. A few members of staff, in particular, have been really supportive, especially the regular male
night carer. If I could name individuals I would love to mention them all. I feel really safe here at Glenroyd, I feel all the staff are approachable and always have a smile on their faces. Although I’m not into a lot of activities I do get invited and informed about all the activities going on within the home. I have a beautiful garden view and overall I couldn’t be more happier with my little room here at Glenroyd. Although I’m not a big eater I really enjoy the meals here at Glenroyd. Overall I feel like Glenroyd is one big family and I’ve always felt at home here.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Glenroyd

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Hilary W (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Glenroyd for the last 6 months and is very settled and comfortable. He had tried a few other homes previously for periods of respite but was never happy, so it is a great comfort for the family that he has finally found somewhere that he likes. The small units give it a
homely feel, but he also has access to the activities going on in the wider home. The staff are all amazing, and there seems to be a culture of treating the residents with dignity and kindness. Nothing is ever too much trouble, and they all have time to respond to my dad's needs and ease any worries that he might have. I would like to pick out two members of staff in particular, who are both brilliant with my dad and make a real effort to treat him with respect and to understand his individual personality, I would highly recommend the home to anyone looking for the right place for their loved one.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Dianne H (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Glenroyd since October and we are very happy with the care she has received. The staff are patient and kind and very professional.
Staff are also very supportive of the family of residents, always asking how we are and giving us reassurance. We would recommend Glenroyd to anybody
looking for exceptional dementia care for their relative.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Andrea S (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at the Glenroyd for almost two years, she came from her own home via hospital during the pandemic. The transition was not an easy one due to the restrictions at the time. The staff at the Glenroyd have always been caring and kind to both my mother and my family. They always
have a smile and time to chat with both residents and visitors, under what sometimes must be difficult and stressful situations. As soon as restrictions were ended, the activities team got to work. There is always an activity going on and although my mum can’t always join in she is always included. Her weekly visit to the hairdresser is a highlight for her. The rooms are spacious and light and always clean and tidy. My mothers changing needs have always been observed and assessed and actions are taken when required, all with full consultation with myself and my sister. It’s such a comfort to know that my mother is safe and well cared for at the Glenroyd.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sandra C (Friend of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dearest and oldest friend has been a resident at Barchester Glenroyd for a while now and since she’s been there I have seen such a big change in her. She is finally getting the care that she needs. She is on the memory lane unit after being on the nursing floor and I cannot thank the staff any more
than I already do. The care they provide is five stars!
Everyone goes above and beyond. Her room is always spotless and the unit is always clean and tidy, which is down to the domestic team. The wide range of activities that are available daily for the residents are brilliant and keep the residents stimulated and motivated which is what they need. There is always a celebration at Glenroyd and the activity team always make sure that everyone is welcome to whatever the celebration may be. The chef and kitchen team do a great job with the cafe area and always have the most delicious cakes on offer! I cannot thank Glenroyd enough, knowing that my beloved friend is safe and looked after makes me feel happy!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Simon F (Son of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident in Memory Lane (Dementia Care wing) for 2 years now and is well supported. I live a long way away but speak to my mum twice a week (visiting occasionally) and have a lovely conversation with her. Understanding she's been removed from her home environment and living in shared
accommodation with complete strangers I am pleasantly surprised how well she's doing - always positive and talking away. The team I am in contact with at the home are lovely and caring and I commend them for the compassion and energy they give to their residents.
Whilst there will always be times you are worried and don't think something is quite right, the staff are ready to listen and advise. Given the daily challenges they must come across I would recommend this care facility wholeheartedly.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Glenroyd

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Carol D (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Barchester Glenroyd in the summer and unfortunately due to dementia has some unsettled days, the staff are so caring and I feel I can approach any one of them at any time to discuss anything. The activities team, well there is one young lady that goes the extra mile, my mum always looks
so happy when she is with her, she really is one in a million and works so hard to involve everyone in activities. I never in a million years thought I would be happy with any care home for my mum but I am very happy with Glenroyd, the staff also make me feel very welcome and involve me in everything.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from T F (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother received appalling, inadequate care at Glenroyd Blackpool. Issues needed to be consistently raised with the home to try and get my mother the care and attention she needed. My family and I found the care home incapable of taking care of even some basic needs, and were oblivious to their role
in keeping my mother safe which resulted in her having several serious accidents. The accidents would not have happened if she had received the assistance she required, promised to me and the family before she became a resident. This home, management, promised a lot but never delivered. Assurances were often given to me by phone about my mother which I later found had been inaccurate or untrue. The home was mismanaged and had untrained staff on a dementia unit who left the residents unsupervised. I often entered the unit to discover there were no staff to be found, residents were left alone to wander the corridor.
My mother deserved much better.

Reply from On behalf of Glenroyd General Manager, On behalf of Glenroyd at Barchester Glenroyd

Thank you for taking the time to share your feedback with us and we are sorry to hear that your experience with Glenroyd Care Home did not meet your expectations. We have discussed your review with our team at Glenroyd and they have advised us you had raised some concerns during your mother's stay, we are sorry if you feel these concerns were not resolved for you at the time. We would like to assure you our staffing levels at Glenroyd are within the company guidelines, there may be times when staff are not visible straight away as they are delivering personal care to residents in their rooms, assisting residents in our lounges or dining rooms and we are upset to read this is your lasting impression of our home. Please do not hesitate to contact us at feedback@barchester.com if there are any further concerns to be addressed, or if there is anything else we can do to support you.


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Review from D H (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Glenroyd in October. The level of care she receives is outstanding, and all of the staff are kind and considerate. The rooms are lovely, spacious and kept clean/tidy. There is a lovely conservatory to sit in with refreshments. There is a big emphasis on keeping the residents active, entertained
and mentally stimulated.
The activity calendar throughout December was amazing. Mum especially loved the Christmas Fair and the children from the local nursery coming in to visit. A fabulous Christmas party was held at The Savoy, a great excuse to get dressed up! The staff are what makes the home so special, everyone is kind and caring. Special mention to one particular, he keeps mum on her toes and is very approachable if we have any questions about mum. I really can't recommend Glenroyd enough, I don't believe mum could be happier anywhere else.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Paul T (Son of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Barchester Glenroyd have been fantastic from the outset, helping my Dad settle into the a new environment so quickly has been unbelievable. The care and attention provided by the team is second to none and I would have no hesitation in recommending to others. Thank you Barchester Glenroyd.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Marilyn M (Wife of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very well cared for when he spent a week at Glenroyd for respite care. The staff were always very caring and supportive and it felt a 'very happy' place - nothing was too much trouble. He enjoyed his meals very much and his appetite improved whilst he was there. I know he would be happy
to stay at Glenroyd again.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Janet C (Daughter of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the manager and her staff enough for the care, love and dignity they gave to my mother - nothing was too much trouble. The Glenroyd is a beautiful care home. The staff and care given are 5-stars. Thank you so so much for everything!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jeannette M (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly, hand on heart, can not praise this care home enough. My mum has only been a resident here for five weeks (previous care home two years), and she has literally come on leaps and bounds in such a short time. My mum is on the top floor of the building, and the manager, nurses, carers and even
the cleaners, are all so, so very attentive, happy, helpful, and have the patience of saints; it really is a wonder they don't fall over themselves, trying to please. There is no comparison to our previous experience. It's so well managed. These people deserve medals, literally.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K S (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Barchester Glenroyd for 6 months now. He has settled in extremely well, which is very reassuring as this is his first permanent care home. The staff have been very welcoming both to my dad and visiting family members. Nothing is too much trouble, and there are always plenty
and varied activities on offer to keep residents entertained and active. Thank you for looking after my dad so well.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lynne P (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since August 2020. Sadly she passed away on the 28th of June. The love, care and compassion shown to my mum have been outstanding. I can’t thank every single member of staff enough. They couldn’t have done more for my mum, myself and my family. I have to say a special thank
you to one member of staff in particular, who my mum adored. He was always so kind and gentle with her and I’m sure she could be quite challenging at times.
Thank you again to all the staff; I’m really going to miss visiting my care home family.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Glenroyd

Condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Kathleen W (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away in the care of Glenroyd. The staff were passionate and professional and met all my mum's needs. Staff supported my needs, and I was able to be involved in any decision and informed always. The care home was well maintained, clean and peaceful. Overall, the standards were high and
safe, and my mum was treated with dignity throughout her care. Sadly my mum passed away but was cared for in safe hands.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Glenroyd

Sincere condolences to you. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Gary Q (Son of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Glenroyd for the last few weeks of her life. The team there are second to none, more caring people I could not have hoped for.
From my first visit, I felt safe leaving my mum, knowing the care she got was what she wanted and needed. Everybody had nice words to say, from residents to carers.
I visited other homes where this definitely wasn't the case, and on one of my last visits, I took a suitcase in with a few extra things and said jokingly, that I'd come to stay a few days; they smiled and said I was welcome, but my thoughts then were, in reality, I could have, I been in worse hotels! The food always smells nice - I tasted it a few times, and cups of tea or coffee are always there. A wonderful place which I without any dought recommend. Even the garden with a plant layout for the Jubilee and a lovely sun trap on windy days, so thank you all at Glenroyd for doing a great job. PS, Leo, my dog, loved it too -dog treats provided even for him.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Glenroyd

Condolences to you. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Julie W (Wife of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Glenroyd for over a year now and has been looked after very well. The staff are all lovely and can't do enough for my husband, but our family as well. They all work very hard as sometimes they are short-staffed, but always ready to help and get things sorted quickly if there's
any issues. I would recommend to come and have a look around if your loved one needs a home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C T (Friend of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been just 12 months since visiting my friend three weeks ago who had previously been a resident in another care home. My eyes were opened to just how caring and considerate this new home was not just to residents which are their priority but to visitors and attention to detail getting to know their
residents through family, friends and conversations they give you time. I have seen how clean the premises are and saw for myself the Fish and Chip Friday cooked just like a 5star restaurant, well prepared and served. They let me know when items are needed to keep their residents looking well and up to date. Overall it is a pleasure making contact.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Barchester Glenroyd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Barchester Glenroyd is calculated as follows: ( (222 Excellents x 5) + (48 Goods x 4) ) ÷ 270 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Glenroyd is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (7)

Yvonne

Yvonne Hand

Job Title: General Manager

Joined: 2023

Hello, my name is Yvonne, and I am honoured to be the General Manager at Glenroyd Care Home.


My journey with Glenroyd began as an agency nurse, and I quickly became attached to the home’s warm, family-like atmosphere. After consistently returning for over a year, I officially joined as Deputy Manager in June 2023 and was thrilled to be promoted to General Manager in November 2024. The sense of community here is truly special. The sense of community here is truly special.


Previously, I worked as a Ward Sister at Southport Hospital, working on an acute frail elderly ward, an acute medical short-stay unit, and specialising in diabetes care. Caring for the elderly is my passion, and I am privileged to build meaningful relationships with our residents and their families.


As part of the management team, my priorities include ensuring the safety of our residents, providing person-centred care, and enabling them to lead fully enriched lives. We are committed to delivering the highest quality of care, ensuring that each resident feels at home and their families have peace of mind knowing their loved ones are in caring and professional hands.


I look forward to welcoming you to Glenroyd very soon!


Sally

Sally Moore

Job Title: Home Administrator

Joined: 2018

My name is Sally and I am the Home Administrator at Glenroyd. It is my role to support the General Manager by maintaining the administration, HR and financial systems within the home. I joined Barchester as the admin assistant in August 2018, I feel at home and love all that Barchester stands for! I hope that I can utilise my skills and knowledge and only add to the amazing care that goes on at home. I will be here to help families as they find the right care for their loved ones and navigate their way around fees and funding. I will always be here with a warm welcome and happy to assist with any enquiries you may have.


Debbie

Debbie Charlton

Job Title: Administrator Assistant

Joined: 2022

Hi, my name is Debbie, and I am the Administrator Assistant at Glenroyd. I began my journey with Barchester in 2022 as a Care Assistant. When the position of Administrator Assistant became available, I eagerly joined the admin team.


In my role, I not only manage front-of-the-house duties but also support the Home Administrator to ensure the smooth running of the home on a daily basis. I am always available to offer support to the relatives of our residents and to assist the management team. I love being part of the Glenroyd team and strongly believe in Barchester’s values and principles.


Julie

Julie Griffiths

Job Title: Head Housekeeper

Joined: 2008

Hello my name is Julie I have worked at Glenroyd since 2008 as a domestic in 2019 I took over as head housekeeper. I like working with the housekeeping team, and I love talking to residents and making sure their rooms are clean and tidy also getting everyone involved where possible. I want to help residents remain as independent as possible.


I work hard to ensure that the home maintains Barchester's high standards and that they work to create a relaxed, personal atmosphere for residents, relatives and staff.


Agata

Agata Prendota

Job Title: Activities Coordinator

Joined: 2014

Hi, my name is Agata Prendota and I am the activities coordinator here at Glenroyd. I have worked at Glenroyd since 2014 and in April 2022 transferred to activities. I developed a strong relationship with many of our residents and their families. This has helped me to create a tailored activities program focused on maximizing everyone’s well-being, independence, and social engagement.


It is my goal to create a stimulating environment that enables me to provide imaginative, fun, and motivational activities that suit every interest and ability. My infectious enthusiasm and creative approach are the key to inspiring our residents and staff to get involved in activities both within the home and in the local community.


I am passionate about my role and especially the challenge of coming up with new ways to engage as many residents as possible in daily activities.


Adrian

Adrian Harrison

Job Title: Head of Maintenance

Joined: 2024

Hi, my name is Adrian Harrison, and I joined the Glenroyd team in May 2024. With a background in the care industry, I have a deep passion for creating safe and comfortable environments for our residents.


At Glenroyd, the well-being of our residents is at the heart of everything we do. The maintenance team and I are dedicated to upholding the highest standards, ensuring that our home remains not only safe and workable but also aesthetically pleasing for everyone in our care.


Together, we work diligently to achieve our maintenance goals and enhance the quality of life for our residents. I look forward to continuing this important work and making a positive impact in our community.


Mark

Mark Ogden

Job Title: Hairdresser

Joined: 2021

Hi. My name is Mark, and I am Glenroyd’s hairdresser. I am here weekly on Thursdays. I love pampering and making our residents look fabulous!