This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Limited parking
Barchester Glenroyd has a Review Score of 9.8 (9.822) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Glenroyd has 81 reviews.
Review from Pat V (Daughter of Resident) published on 21 May 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chelsea Boyd, Activities Coordinator at Barchester Glenroyd
Hello Pat, Thank you for your positive feedback and words of encouragement during this difficult and challenging period for everyone. We value all feedback as this helps us to improve our service where required and also boost the team who are working incredibly hard to continue to deliver high standards of quality care at all times, keep our residents, your loved one safe and well. I will pass your feedback on to the team, who I am sure will be delighted to receive and give them a real boost during this time. Stay safe.
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Review from E B (Granddaughter of Resident) published on 19 June 2019
Submitted via Postal Card •
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3.0 out of 5
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Review from Warren B (Stepson of Resident) published on 11 June 2019
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5.0 out of 5
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Review from Keith B (Son of Resident) published on 10 May 2019
Submitted via Postal Card •
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5.0 out of 5
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Review from Jacqueline B (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card •
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4.0 out of 5
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Review from Ian G (Son of Resident) published on 22 August 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tracy Hough, G M at Barchester Glenroyd
It is our pleasure to support MR G. Thank you very much for your kind comments.
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Review from Jack B (Husband of Resident) published on 9 August 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tracy Hough, GM at Barchester Glenroyd
Thank you very much, Mr B, your lovely comments will be passed onto the staff.
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Review from David P (Son of Resident) published on 24 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tracy Hough, GM at Barchester Glenroyd
We were honoured to care for your father and to have the pleasure of not only his but your and your brothers company. Thank you for entrusting Dad into our care. The staff loved Dad very much.
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Review from Michael P (Son of Resident) published on 16 July 2018
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5.0 out of 5
I really cannot praise and thank them highly enough.
A Big Heartfelt 'Thank You' to them all.
Reply from Tracy Hough, GM at Barchester Glenroyd
It was our pleasure to care for your father and you are always welcome visitors to the Home. Thank you for your lovely comments, I will pass them to all the staff.
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Review from William L (Husband of Resident) published on 6 June 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tracy Hough, GM at Barchester Glenroyd
It is our privilege to care for your wife and we are very happy you can trust us to care for her well. We look forward to your visits.
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Review from Leslie H (Respite Resident) published on 6 June 2018
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Overall Experience
3.0 out of 5
Reply from Tracy Hough, GM at Barchester Glenroyd
Thank you for your kind comments. I will pass the message to the team.
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Review from Joseph S (Son of Resident) published on 11 May 2018
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Overall Experience
5.0 out of 5
Reply from Tracy Hough, GM at Barchester Glenroyd
Thank you Mr Swallow, I will pass your lovely comments to the team. They will be happy to receive them.
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Review from Karen T (Daughter-in-law of Resident) published on 10 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tracy Hough, G M at Barchester Glenroyd
Thank you so much for your lovely comments. We look forward to caring for Mum again.
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Review from Yvonne C (Daughter of Resident) published on 25 April 2018
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Overall Experience
5.0 out of 5
Reply from Tracy Hough, G M at Barchester Glenroyd
You are part of OUR family and it is very kind of you to compliment our care. Thank you. I will make sure the staff are aware of the lovely feedback.
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Review from Stephen G (Son of Resident) published on 18 April 2018
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Overall Experience
5.0 out of 5
Reply from Tracy Hough, GM at Barchester Glenroyd
Thank you all so much. We are delighted to be able to care for Dad and thank you so much for your lovely comments.
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Review from Jennifer K (Daughter of Resident) published on 23 February 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tracy Hough, Senior General Manager at Barchester Glenroyd
Thank you very much for your kind comments. I will pass them on to the team.
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Review from Patricia M (Daughter of Resident) published on 23 February 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Tracy Hough, Senior General Manager at Barchester Glenroyd
Thank you very much for your kind comments I will pass them on to the team.
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Review from Carole W (Resident) published on 26 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tracy Hough, Senior General Manager at Barchester Glenroyd
It has been our pleasure to support you and thank you for your lovely comments.
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Review from Mike H (Nephew of Resident) published on 31 October 2017
Submitted via Website •
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Overall Experience
3.0 out of 5
Reply from Tracy Hough, Senior General Manager at Barchester Glenroyd
Thank you for your comments, which we will use to continually improve our service. As the new General Manager, I trust we will address the concerns raised and continue to provide a high standard of care at the Glenroyd Nursing Home.
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Review from Julia G (Daughter of Resident) published on 16 June 2017
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5.0 out of 5
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The Review Score of 9.8 (9.822) out of 10 for Barchester Glenroyd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.822 for Barchester Glenroyd is calculated as follows: ( (222 Excellents x 5) + (48 Goods x 4) ) ÷ 270 Ratings = 4.822
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Glenroyd is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jul 2023
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Job Title: General Manager
Joined: 2023
Hello, my name is Yvonne, and I am honoured to be the General Manager at Glenroyd Care Home.
My journey with Glenroyd began as an agency nurse, and I quickly became attached to the home’s warm, family-like atmosphere. After consistently returning for over a year, I officially joined as Deputy Manager in June 2023 and was thrilled to be promoted to General Manager in November 2024. The sense of community here is truly special. The sense of community here is truly special.
Previously, I worked as a Ward Sister at Southport Hospital, working on an acute frail elderly ward, an acute medical short-stay unit, and specialising in diabetes care. Caring for the elderly is my passion, and I am privileged to build meaningful relationships with our residents and their families.
As part of the management team, my priorities include ensuring the safety of our residents, providing person-centred care, and enabling them to lead fully enriched lives. We are committed to delivering the highest quality of care, ensuring that each resident feels at home and their families have peace of mind knowing their loved ones are in caring and professional hands.
I look forward to welcoming you to Glenroyd very soon!
Job Title: Home Administrator
Joined: 2018
My name is Sally and I am the Home Administrator at Glenroyd. It is my role to support the General Manager by maintaining the administration, HR and financial systems within the home. I joined Barchester as the admin assistant in August 2018, I feel at home and love all that Barchester stands for! I hope that I can utilise my skills and knowledge and only add to the amazing care that goes on at home. I will be here to help families as they find the right care for their loved ones and navigate their way around fees and funding. I will always be here with a warm welcome and happy to assist with any enquiries you may have.
Job Title: Administrator Assistant
Joined: 2022
Hi, my name is Debbie, and I am the Administrator Assistant at Glenroyd. I began my journey with Barchester in 2022 as a Care Assistant. When the position of Administrator Assistant became available, I eagerly joined the admin team.
In my role, I not only manage front-of-the-house duties but also support the Home Administrator to ensure the smooth running of the home on a daily basis. I am always available to offer support to the relatives of our residents and to assist the management team. I love being part of the Glenroyd team and strongly believe in Barchester’s values and principles.
Job Title: Head Housekeeper
Joined: 2008
Hello my name is Julie I have worked at Glenroyd since 2008 as a domestic in 2019 I took over as head housekeeper. I like working with the housekeeping team, and I love talking to residents and making sure their rooms are clean and tidy also getting everyone involved where possible. I want to help residents remain as independent as possible.
I work hard to ensure that the home maintains Barchester's high standards and that they work to create a relaxed, personal atmosphere for residents, relatives and staff.
Job Title: Activities Coordinator
Joined: 2014
Hi, my name is Agata Prendota and I am the activities coordinator here at Glenroyd. I have worked at Glenroyd since 2014 and in April 2022 transferred to activities. I developed a strong relationship with many of our residents and their families. This has helped me to create a tailored activities program focused on maximizing everyone’s well-being, independence, and social engagement.
It is my goal to create a stimulating environment that enables me to provide imaginative, fun, and motivational activities that suit every interest and ability. My infectious enthusiasm and creative approach are the key to inspiring our residents and staff to get involved in activities both within the home and in the local community.
I am passionate about my role and especially the challenge of coming up with new ways to engage as many residents as possible in daily activities.
Job Title: Head of Maintenance
Joined: 2024
Hi, my name is Adrian Harrison, and I joined the Glenroyd team in May 2024. With a background in the care industry, I have a deep passion for creating safe and comfortable environments for our residents.
At Glenroyd, the well-being of our residents is at the heart of everything we do. The maintenance team and I are dedicated to upholding the highest standards, ensuring that our home remains not only safe and workable but also aesthetically pleasing for everyone in our care.
Together, we work diligently to achieve our maintenance goals and enhance the quality of life for our residents. I look forward to continuing this important work and making a positive impact in our community.
Job Title: Hairdresser
Joined: 2021
Hi. My name is Mark, and I am Glenroyd’s hairdresser. I am here weekly on Thursdays. I love pampering and making our residents look fabulous!
