The Willows Care Home

397 Midgeland Road, Marton Moss, Blackpool FY4 5ED
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9.8 57 Reviews
  • The Willows Care Home, Blackpool
The Willows is a 26 bedroom care home with hotel standards, based on the fringe of rural Blackpool, St Annes, and Lytham that looks after elderly residents throughout their retirement and any health issues they may have.

All resident rooms are accessed at ground level, with own TV and access door leading to a secluded private garden.

The home's aim is to improve the lifestyle of its' residents, offering as much personal choice and opportunities for entertainment and physical activities as possible, whilst keeping all occupants safe, healthy and secure, with permanent access to skilled carers.

The Willows has also been recognised by the NHS Gold Standards Framework for end-of-life care as a 'Beacon' Home, the highest possible award available – and one of only two such care homes in Blackpool to achieve 'Beacon Status'.

In 2014, The Willows became the first home nationally to become the most recommended care home in the UK. Later the same year, the care home was a finalist in the National Care Home Awards held in London.

The Willows is often featured on BBC Radio Lancashire and has contributed to Granada Reports, ITN News and Good Morning Britain.

The owner has been selected as a judge at this Years National Care Awards in London.

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Care Provided by The Willows Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Olivia Josephine Care Ltd
  • Person in charge
  • Maxine Bosley (Registered Manager)
  • Admission Criteria
    • Please contact the home for more details
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for The Willows Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200
  • (these prices are only a guideline, please contact The Willows Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting hours from 11am - 7pm every day. Meal times protected.


    Breakfast is served from 06.30-10.30am
    Lunch is served at 12.30pm
    Tea 5pm


  • Parking

  • Car park provided for visitors


The Willows Care Home Reviews (57)

Total of 57, showing 1-20
9.8

The Willows Care Home has a Review Score of 9.8 (9.826) out of 10, based on 13 reviews in the last 2 years. Over all time The Willows Care Home has 57 reviews.

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Review from Monica B (Wife of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident and I couldn't be any more grateful for the help and support provided to him. The home is beautiful and clean. The staff are wonderful and friendly and take great care of my husband.

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Review from C B (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at The Willows since September 2020 and she has always been very well cared for. She comments frequently on how kind all the staff are to her and we find the staff to be extremely approachable. Whenever there is an issue which needs sorting out, they are quick to respond and
very professional. The home is bright and welcoming, as are the individual rooms. Mum looks out onto a courtyard where she can watch the weather and the birds. She is very content and she enjoys chatting to everyone on a daily basis. Mum's needs are met to a high level with regular attention to her specific requirements such as skin problems. She enjoys all the activities provided and she particularly enjoys being able to take Communion on a regular basis. I have already recommended The Willows to several friends and I would have no hesitation in continuing to do so. The ambience and care are second to none, thanks to the whole team's contributions at The Willows.

Reply from Hunter Evans, Associate Director at The Willows Care Home

Thank you so much for taking the time to write and share a review. We are extremely grateful for your kind words, and are ecstatic to hear Mum continues to have such a positive experience with us. I know full well how involved Mum is with all of the activities we offer as well as with the other residents. On a personal note I very much enjoy all of our conversations about football, and can always count on her to have the match on!


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Review from J D (Son of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Willows in October 2024 and has now been in for a month. The staff and management have been excellent and extremely caring and professional. They have gone above and beyond to help my mother settle into her new home. I can't recommend The Willows highly enough.

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Review from A N (Daughter of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good to my mother and treat her very well and understand her needs. I would recommend this care home and have done on many occasions.

Reply from Hunter Evans, Associate Director at The Willows Care Home

Thank you for taking the time to write us a review. The team will be delighted to hear your kind words, I will be sure to pass these on. We are very glad to hear you are so happy with how your mother is being cared for.


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Review from N H (Son of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home in nice surroundings.

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Review from John N (Son of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at The Willows Care Home last November and since then we have found the facilities and staff to be of a very high standard. All have contributed to making Mum feel very welcome and comfortable.

Reply from Hunter Evans, Associate Director at The Willows Care Home

Thank you for taking the time to write us a review. We are so pleased that Mum has felt welcome and comfortable in our home. I will pass on your kind words to the team who I am sure will be delighted.


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Review from D F (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at the willows for over 18 months and has been well cared for and supported to fit into the community. The staff are friendly and caring and are always available for residents and visitors.
Mums complex health needs are understood and are well managed by the staff with regular
communication to the family.
The variety of activities helps mum to keep engaged with staff and other residents whilst keeping her mind as active as possible.
Mums personal needs are looked after, she is always well fed, clean and seems happy in herself.
I can't thank the staff enough for their care and support.

Reply from Hunter Evans, Associate Director at The Willows Care Home

Thank you for taking the time to write a review. We will always endeavour to provide the best possible care and we are thrilled that your and your Mum's experience has been so positive. Please do get in touch if there is anything else you need.


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Review from L B (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So grateful to all the staff at The Willows Care Home. Dad has been at The Willows for a couple of months now. Everyone has been so helpful, interested in helping him settle in and find his niche. The staff have been great with the family as well - always welcoming. It is a lovely, homely place and
great that they provide interest-related activities for the men as well as for the larger group of resident women.

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Review from Michael F (Son of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my mother is outstanding. The staff are very approachable and care.

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Review from M C (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first phone call to meeting staff and viewing The Willows we were very impressed. Mum has been a resident for four weeks and in that time I have been put at ease by the caring staff that has been shown to my mum and myself and would not hesitate to recommend The Willows Care Home.

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Review from D W (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Willows are so kind and caring. During a recent issue my mum experienced, the staff did more than we expected them to do to help her. We can never express the admiration and appreciation we have for every single member of staff

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Review from Lesley L (Daughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the Willows since early 2023, 10 months now. The layout of the building with many courtyards and lovely gardens with bright, fresh decor and lots of large windows gives an uplifting ambience. All the staff are patient, caring and respectful with all the residents; I have observed this
on each visit over many hours at different times of the day. The activities were really good and thoughtful with musicians, care home pets brought in and celebrations. A consistent approach and really good communication at all times make The Willows a very special place.

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Review from D B (Brother of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst searching for a suitable Care Home for my 91-year-old sister who has dementia I came across an advert for The Willow in Blackpool. I made an appointment to carry out a viewing and check availability. The home is situated on a very quiet road surrounded by a high fence. I was given a warm welcome
I was amazed at the decorations and superb chairs in the lounge and conservatory with spotless carpets. I was shown a bedroom which was superb in every aspect, very bright with patio doors leading to the gardens. My sister is now a resident, loves the staff and daily activities and keeps praising the food.

Reply from Maxine Bosley, Registered Manager at The Willows Care Home

Thank you for submitting such a positive review of your experience. The staff will be so pleased when I share the review with them.


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Review from J E (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows is fabulous. It resembles a little boutique hotel. Mum has been a resident At the Willows Care home since June 2019. She has dementia and I had been caring for her for five years. Following an alarming fall, it was obvious I could no longer provide the level of care Mum needed. Finding a
suitable care home was a very daunting and emotional experience. We viewed a number of care homes before the Willows. On my initial tour, I knew immediately it was the ideal place for Mum. The residents were gathered in the lounge listening to a singing duo they looked happy and well-groomed. The rooms were tastefully decorated and spotlessly clean, each having an en-suite with a view of the courtyard garden. Mum is now 98 and continues to receive an outstanding level of care from an amazing, hardworking, respectful and dedicated team. She never fails to participate in the weekly programme of activities and entertainment and enjoys having her hair and nails done. A massive thank you to The Willows.

Reply from Maxine Bosley, Registered Manager at The Willows Care Home

Thank you so much for your positive review. I will share this with the staff team who I'm sure, will be delighted to hear your comments.


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Review from Jeanette H (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The Willows for the last eight months and I feel she has settled really well after a rocky start but now is enjoying her time there. I feel the staff are friendly and caring and there are a lot of activities she participates in. She's made a few good friends. I would recommend
it to anyone.

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Review from Janet P (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with the managers at The Willows Care Home, I was reassured about the difficult changes ahead for my Dad and Stepmother. No members of my family had been through this process before so we had to learn quickly. The trial period was a great idea and ultimately they made the decision
to move in permanently which was a huge relief for us all and we are so happy and relieved that they are thriving. My sisters love being sent photos via email of activities and Dad often says "no complaints, they can't do enough for you." The safety of all is taken very seriously - from covid measures to visitor arrangements and medication.

Reply from Maxine Bosley, Registered Manager at The Willows Care Home

Thank you for submitting such a positive review of your experience. The staff will be so pleased when I share the review with them.


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Review from Jacqueline B (Daughter-in-law of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law's admission into the Willows was eased by the fact that we were allowed to unpack his things and put up pictures etc the day before his arrival. Communication has been good all along and the carers are respectful of his needs and wishes. My father-in-law enjoys the food and has found
other residents to engage with and he talks about the activities. He looks better and seems less anxious than pre-admission. After 5 weeks, that's as good as we could have wished for. I have only praise for The Willows and its fabulous staff. Covid precautions are taken seriously.

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Review from C B (Wife of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband wasn’t happy going into respite, but he settled in thanks to the kind and caring staff. His room was clean, bed comfortable and what I liked was that he could walk outside and be safe. He enjoyed the food.

Reply from Maxine Bosley, Registered Manager at The Willows Care Home

Thank you for your positive review. We are so pleased that your husband settled in and that he enjoyed his stay. Hopefully, he will be staying with us again soon.


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Review from I M (Respite Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a 2-week respite stay during Jan 2022 and was very happy throughout the stay. The staff were very friendly and helpful. The food was excellent and the overall cleanliness was very good. Would thoroughly recommend The Willows Care Home.

Reply from Maxine Bosley, Registered Manager at The Willows Care Home

Thank you so much for your positive review. We are very pleased that Mum thoroughly enjoyed her stay. I will share your review with staff, who I am sure will appreciate your comments.


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Review from Marie-Louise N (Daughter of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted for a 3 week respite period and this was the first time she had experienced a respite stay anywhere. The staff (in the majority) were very welcoming and caring and made Mum feel at ease. The food and room were very good and during the day, the activity coordinator provided stimulating
and fun activities which all residents were able to participate in. The standard of hygiene in the home was high and all visitors adhered to covid policies and procedures. All staff working there had been vaccinated, which was reassuring. The system for arranging baths/showers was not explained to Mum and consequently, she only had a shower once a week. Residents can use the mobile phone as required at no cost and families can ring in for updates on their family members, although my cousin rang 3 times during her stay and asked staff to tell her she had rung but the messages never got to her. At mealtimes, she would recommend the TV be turned off as people tend to like to chat.

Reply from Maxine Bosley, Registered Manager at The Willows Care Home

Thank you, Marie-Louise for your positive review. We would agree that mealtimes are a sociable event and we endeavour for this to be the case, however, some residents do request to watch the news, especially at breakfast time. I will address your concerns with the staff team around communication and messages not being passed on. Thank you again for your review.


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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for The Willows Care Home is calculated as follows: ( (130 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Frequently Asked Questions about The Willows Care Home

What types of Care is The Willows Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Willows Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Willows Care Home have?

There are 25 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Willows Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Willows Care Home to the centre of Blackpool?

3.5 mile(s) as the crow flies, distance by road may be significantly further.