The Willows Care Home

397 Midgeland Road, Marton Moss, Blackpool FY4 5ED
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9.8 57 Reviews
  • The Willows Care Home, Blackpool
The Willows is a 26 bedroom care home with hotel standards, based on the fringe of rural Blackpool, St Annes, and Lytham that looks after elderly residents throughout their retirement and any health issues they may have.

All resident rooms are accessed at ground level, with own TV and access door leading to a secluded private garden.

The home's aim is to improve the lifestyle of its' residents, offering as much personal choice and opportunities for entertainment and physical activities as possible, whilst keeping all occupants safe, healthy and secure, with permanent access to skilled carers.

The Willows has also been recognised by the NHS Gold Standards Framework for end-of-life care as a 'Beacon' Home, the highest possible award available – and one of only two such care homes in Blackpool to achieve 'Beacon Status'.

In 2014, The Willows became the first home nationally to become the most recommended care home in the UK. Later the same year, the care home was a finalist in the National Care Home Awards held in London.

The Willows is often featured on BBC Radio Lancashire and has contributed to Granada Reports, ITN News and Good Morning Britain.

The owner has been selected as a judge at this Years National Care Awards in London.

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Care Provided by The Willows Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Olivia Josephine Care Ltd
  • Person in charge
  • Maxine Bosley (Registered Manager)
  • Admission Criteria
    • Please contact the home for more details
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for The Willows Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200
  • (these prices are only a guideline, please contact The Willows Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting hours from 11am - 7pm every day. Meal times protected.


    Breakfast is served from 06.30-10.30am
    Lunch is served at 12.30pm
    Tea 5pm


  • Parking

  • Car park provided for visitors


The Willows Care Home Reviews (57)

Total of 57, showing 21-40
9.8

The Willows Care Home has a Review Score of 9.8 (9.826) out of 10, based on 13 reviews in the last 2 years. Over all time The Willows Care Home has 57 reviews.

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Review from Paul P (Son of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mam moved into The Willows for a little break near the seaside, after Covid restrictions eased. She loved it so much that she decided to stay. She loves the access to the garden and being able to see squirrels, rabbits and birds. Our Mam has exactly the same experience, being a permanent resident
now. She loves the activities, being able to opt-in and out, as she chooses. The team at The Willows are responsive to family members questions, requests and are proactive about keeping us updated with Mam's appointments, needs and changes in health. Every member of staff our family has met either at the door/gate or in passing have been very welcoming, helpful and accommodating. As a family, we are very happy with it and feel lucky to have found a home that really does provide care that is "outstanding". Their CQC rating is rightly deserved from our experience. Thank you all at 'The Willows" for your patience, dedication and care in looking after our Mam.

Reply from Maxine Bosley, Registered Manager at The Willows Care Home

Thank you for submitting a review of your experiences. The staff will be so pleased to hear your positive response. Once again, thank you.


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Review from Julie J (Daughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum who has now sadly passed away moved into the Willows in 2019. We cannot praise the staff highly enough for their care and dedication towards our Mum. They go out of their way to make you feel part of the family. Mum used to say “I love it here”, which gave us peace of mind that Mum was happy.
The surroundings are very calming and the home has a very pleasant atmosphere, with activities on a daily basis, encouraging everyone to take part. We will miss visiting the home as the staff became part of our family. We would highly recommend this home and thank them for their love and support in making Mum's time there a truly happy one.

Reply from Maxine Bosley, Registered Manager at The Willows Care Home

Thank you Julie for such a positive review. Mum really did enjoy her time here at The Willows, she would often join in with the activities and her joyful personality will be missed.


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Review from Christine F (Wife of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be very caring. They are always extremely pleasant when you phone or visit and are very helpful when you ask questions or share your concerns. They always seem to be aware of where my husband is and what he’s been doing. This gives me confidence in them. I feel he is being well looked
after.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you for submitting a review of your experiences, Christine. My staff will be so pleased to hear your positive response. Once again, thank you. Paul.


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Review from Anne H (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother spent only the last two months of her life at The Willows. I say sadly because those two months offered a level of care, kindness and attention to detail that I can only describe as exceptional. Nothing was too much trouble in helping her to settle and feel at home. Various bits and
pieces from home were arranged in her room, and she loved looking out onto the flowers. She enjoyed the food (especially the sausages, which she was sure were cooked in red wine). She participated in the Burns afternoon and the Chinese/Valentines day event with enthusiasm. When she returned to the home after a brief stay in the hospital, she was tended to with great care and her last days were calm and relaxed. All this against a backcloth of all the restrictions of Covid. We can't thank the staff enough. This is a model of how care should be provided for our elders.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you, Anne, for such a positive review.
We will share your review amongst our staff.


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Review from Marie H (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (who is now deceased) asked to move into The Willows permanently after spending time in there for respite while l had been on holiday. My mum loved everything about The Willows, the staff are amazing, always very kind and their care and attention for all residents is always their main priority.
l had originally looked around care homes prior to Mums stay here, and The Willows were by far one of the best. All the bedrooms are well maintained, always very clean and comfortable. Mum took paintings and photos from home and had them put on her bedroom walls. Making it homely.
The food was always very good quality. With everything produced to a very high standard.
There is always plenty of activities for the residents to do, which are organised.
I knew Mum was in very good hands living at The Willows, which gave me huge peace of mind; she made lots of friends too. She was a resident there for 2 1/2 years and was extremely happy there. I would highly recommend it.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Hi Marie, thank you for taking the time to place a review of your experiences of The Willows. Your mum enjoyed her time with us and often joined in with activities.
As with all reviews, I will share your review amongst the staff who cared for your mum.
Thank you.


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Review from Marie H (Niece of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of The Willows Care Home. The surroundings, staff and care are second to none. About 4 years ago we had to find somewhere for my aunt who was very unhappy in her previous care home. As soon as we walked through the door we knew straight away that this was where we wanted her
to spend the rest of her days. I loved the fact that everything was on the same level and that each bedroom had its own door into the lovely safe enclosed garden, where we could sit and chat in the warmer months. Nothing was ever too much trouble for the staff, as my Aunt became frailer due to her physical disability. She celebrated her 90th birthday in October, however, due to Covid we were unable to be with her to help celebrate this special occasion. The staff, however, were marvellous they pulled out all the stops, and I feel that she had the best birthday ever... bunting, singing, cake, presents. Sadly, however, she passed away very peacefully a few weeks later.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Hi Marie,


Thank you for posting such a lovely review of your aunt. Its reviews such as this that means so much to the team.


Once again thank you.


Paul


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Review from Diane L (Daughter of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding The Willows Care Home was a wish come true. My Mum and Dad had to go into The Willows together after struggling at home with Dementia. I was very anxious and upset but the process was very organised and smooth thanks to the Owner's reassurance and professional help. The bedrooms are ensuite
and well equipped with access to the garden. All the staff are amazing, caring and helpful, keeping me informed of their progress. They settled very quickly - enjoying the meals and entertainment and having the company of the other residents.
My Dad passed away in November and the staff arranged an 'end of life' care plan. Nothing was too much trouble in caring for him and liaising with me. I cannot thank the Home enough for their dedication and professional manner at this sad time. My Mum is still a resident and the staff have given her excellent care in coming to terms with her loss. I would definitely recommend The Willows Care Home and cannot praise all the staff enough.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you, Diane, for a lovely review; your comments are appreciated.


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Review from Samantha W (Great-Niece of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a suitable care home for our very loved Uncle, we found The Willows and its extremely wonderful owner. My Uncle needed to be moved from his county into a suitable care establishment, and due to his very advanced age and particular needs, as a family, we decided upon The Willows. A beautiful
caring home, The Willows was a joy. Bright, cheerful, delightfully decorated and a place of happy faces and friendly staff. Clean and efficiently run, with glorious gardens, and even little window boxes outside each room, we couldn't have wished for a more beautiful place for him to spend his final months/years. Sadly, my Uncle passed away before we could even move him, and this was devastating for us. But, the owner was every inch a gentleman. Nothing was an issue and he spent a huge amount of time ensuring my Uncle's move was a smooth and pleasant one. I cannot praise this establishment enough. Caring, warm, and somewhere I would happily recommend as a home from home.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you, Samantha, for such a positive review. It's very much appreciated.


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Review from Colin M (Son of Resident) published on 7 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent 30 very happy months in The Willows where he was treated with respect despite a progressive mental and physical decline. In all aspects, we rated the level of care provided as consistently exemplary. The staff were always caring and sympathetic and willing to go out of their way to deliver
excellence.
Last Autumn Dad’s health markedly deteriorated to the point where we had to face the inevitable that the centurion’s time was passing. The management and staff of The Willows developed an “End of Life’’ care package tailored to Dad’s exact needs. Where we thought that it was impossible to further excel the staff further ‘upped their game’ to meet these new demanding circumstances. The Willows Team delivered a highly attentive, professional programme that was fully sympathetic to his worsening health condition but highly comforting for dad and members of our family helping us all to deal with the pain and distress experienced. We cannot praise and thank the team enough. Thank you.

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Review from Carol H (Daughter of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to live here in April after a long hospital stay. The Willows stood out head and shoulders from the rest. Mum was given respectful attention, care and affection from the staff. They are all great. Mum was always reluctant to join in social activities in her later years. Astonishingly, within
the first 10 days, she was joining in, particularly loving the singers who came. The activities are neither patronizing nor compulsory. Food was excellent and the place is spotlessly clean and tidy and the fact that it is all ground floor is a huge bonus - Its free-flowing and garden areas are pleasant and safe. Location is rural and peaceful. Owners dealt with us really well taking time to explain everything clearly and kindly. Sadly, Mum had to return to hospital but in the limited 3 weeks she had she had already relaxed into the new routine and begun to smile again. Thank you so much to the Willows for giving Mum a truly happy time and making her feel at home.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you Carol, for such a detailed positive review. I will share your comments with the staff. This helps us to monitor service levels and adds as a great motivator to our team!


Once again thank you.


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Review from Chris H (Son of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring environment.
The staff are very friendly and attentive.
Mum has just returned from a spell in hospital and the staff quickly eased mum back into her routine.
I think the staff are fantastic.
The level of involvement in activities is really good.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you Chris, for such a flattering review....Mum is very contented in her environment and loves it when the children from the local nursery come along to the home


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Review from Pauline L (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After mum, 94, fell and broke her hip in December, we knew when she was discharged from hospital, we had to seek a place comfortable for her respite care and on viewing The Willows Care Home for the first time, I felt a very friendly and helpful presence. The staff are lovely and nothing is too much
trouble.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you Pauline for a lovely review. In the short time your mum has become a resident she has joined in on many activities.


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Review from Valerie B (Wife of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied. My husband is very well looked after and is perfectly content.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you Val for your positive review.


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Review from Caroline O (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a huge decision for my brother and I, to place my mum in a care home. I didn't like the idea and never thought of her being in one but her health deteriorated and with me living in Leeds, we realised she couldn't manage herself.
The staff are first class, always friendly, helpful and efficient.
My
mum has been here over a year and she is contented.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Mum settled very quickly in to her new environment and has made many friends since becoming a resident. Thank you for a positive review.


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Review from J J (Son of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows works very well. We have no complaints at all. My mum has been in for over a year and is very happy and she calls it home.
It is nice to know she is cared for very well and she likes all the staff, food and company (residents).

Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you for your positive review of the home. Staff work very hard to ensure residents in their care is of a high standard.


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Review from R W (Son of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since August 2018 and we are extremely pleased and happy with the care she has received.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you for such a lovely review ....Mum is now happy in her new environment.


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Review from L H (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff cannot be praised highly enough for their care and kindness to all the residents.


My dad has settled in very well. He has a choice of whether or not to join in the activities, of which there are many. If he wishes to have 'his own space' he has an extremely comfortable room in which to

relax.


My family and I are very happy for Dad to be living at The Willows, where he is safe and content.


Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you for your positive review. Your dad has settled in well to his new environment and joins in well with many of the activities.


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Review from Toni H (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring. Informing us of all that is going on. Couldn't ask for more.
Excellent standards of hygiene.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you Toni for your positive review. Much appreciated...


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Review from J A (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic. Mum is so very well looked after and I know she is safe.
She looks better now than she has for a long time thanks to the wonderful care she receives.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Lovely review. Thank you. The staff all work very hard to ensure the residents receive positive outcomes in their daily routine.


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Review from Deborah T (Daughter of Resident) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a first, as Mum has always been able to take care of herself, so I was worried about how she would settle. The Owner and the Registered Manager both came to meet Mum at our home and the staff were so welcoming to Mum upon her arrival. I was overwhelmed, we were greeted and the staff totally
took control. After being taken to the room where Mum would be staying, what a lovely room, en-suite and overlooking the garden, we unpacked and went to join the residents in the lounge area where the afternoon entertainment was underway for those who wanted to join in. Mum was immediately taken under their wing and introduced to everybody, and to be quite honest soon forgot we were there. So as before this is a big thank you to everybody for making Mum’s stay such a lovely experience, for caring for her and treating her with such respect and for feeding her so well, but also for giving us peace of mind that she was safely being taken such good care of whilst we were away.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you, Deborah, for such a lovely review. Mum really enjoyed her stay and settled in well to her new environment.


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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for The Willows Care Home is calculated as follows: ( (130 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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