Review from M S (Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience

I am very pleased with this home and what it provides. I already knew it was excellent so I chose to come here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Daughter of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience

The care my mum has received at Pennystone Court over the last 3 1/2 years has been excellent. The staff are amazing, kind and cheerful. No matter the situation they engage with all residents and all activities, providing stimulation and enjoyment daily. The home is comfortable, clean and well-maintained.

The food is really good. I feel comfortable in the knowledge that my mum is safe and extremely well looked after, and loved by all the staff.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you so much for your excellent review of our service, I will pass on this feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

It was a very hard decision for us as a family to place our wonderful mum into care. Pennystone Court has been wonderful. The care of the staff there has been amazing. They love our mum and she loves them, and she tells them all the time! It was the worst time to do it, for everyone, but they have kept

her safe and well. Thank you so much, you all know who you are and we as a family appreciate you all. Thank you.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you so much for this review, I will feed back to the team,

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience

The care and attention my mum received at Pennystone Court is second to none. The staff provide excellent care and undivided attention. The meals are varied and of good quality. My mum has been very happy during her time here and I feel her care needs have been met and the standard of care provided

is of high quality. Would highly recommend Pennystone Court!

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thanks for your feedback, I will pass on to the team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz H (Daughter of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience

Dad became a resident at Pennystone Court after a spell in hospital. From the first day, he was made to feel welcome and we, as his family, were too. The manager and all of the carers are totally professional, efficient and so very caring. We feel happy that Dad is in the right place where his needs

are recognised and he is treated as part of the Pennystone family.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you for your excellent review, I will pass this feedback onto the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine M (Granddaughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience

The quality of care at Pennystone Court is unbeatable. The staff are incredibly compassionate and committed to giving the residents the best care possible, and regularly go above and beyond. I cannot express what a weight it has been off my mind to know that my grandmother is in their care, particularly

during recent lockdowns, when in-person visits haven't been possible. Every member of staff cares for the residents as though they are a member of their own family, and their compassion extends to residents' family members too - there is a wonderful sense of community. The team at Pennystone work hard to ensure the residents live happy, fulfilled and enriched lives, and the activities coordinator does a wonderful job of planning activities for them. The home itself is a welcoming and very comfortable environment, with fantastic resources and beautiful gardens, which we have appreciated all the more during outdoor visits while social distancing restrictions have been in place.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you for you excellent review of our home, I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin (Grandson of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

My grandma has been here in the most difficult time due to covid. She has settled in amazingly well due to the time, effort and care from all the staff. Between the family, we all speak to her on the phone every day and she is always full of praise for the girls. Thank you, everyone!

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you for your excellent feedback I will pass this on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen L (Friend of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

My friend's mum lives at Pennystone Court and has done for about 3 years. Each time I have visited I have been mightily impressed not just with the actual home but the staff are the most caring, patient and lovely people. The residents all seem really happy and nothing appears to be too much trouble.

It is clean and very well maintained with beautiful gardens and a lovely homely atmosphere. If ever I find myself in the same position I would love to live in a home just like this.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you so much for your excellent review of our home, I will pass this feedback on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John (Friend of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience

It is a lovely care home with an I.T. room which is very useful for keeping in contact. There is also a relaxation room for the people living there to use. The staff are always caring and willing to help.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you for your feedback, I will pass them on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience

Mum has been in Pennystone Court for just over a year now. My sister and I can’t praise the staff highly enough as everyone, no matter what their position, goes the extra mile in looking after her and making sure she is happy. Pennystone Court has become a real home for mum and its staff her family,

and they feel like our family, too, as they care for how we feel and do their utmost to alleviate any worries we might have. The home itself is cosy with a wonderfully happy atmosphere. The staff have all worked so hard throughout the pandemic, always coming up with new ideas to keep the residents entertained. We shall be eternally grateful to them all for caring for our mum as much as we do and for giving us peace of mind, knowing that she couldn’t be in a better place.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you so much for your excellent review, I will pass on this feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June T (Daughter-in-law of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience

Following an illness and a stay in hospital last year, it was decided that mum wasn’t able to look after herself at home because of her Parkinson’s Disease. Pennystone Court was the obvious choice for us because they had looked after Dad previously. Mum was very unsettled for the first couple of weeks

but with the care and the love of all the staff, she soon settled in and became very happy. I cannot thank the staff enough. Knowing mum was safe and well looked after, meant a lot to us. Their dedication and hard work is outstanding, especially during these difficult times, when family and friends are unable to visit. Pennystone Court has a warm friendly atmosphere which makes it feel really homely, unlike some other care homes. Unfortunately, mum now needs nursing care, so the difficult decision was made to move her into a nursing home. Thank you Pennystone for everything you’ve done for mum, keep up the excellent work.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Caring for mum was our pleasure. Thank you for your excellent review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat D (Friend of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience

The staff at Pennystone Court are doing an amazing job in these unprecedented times. My friend is being looked after amazingly well, nothing seems too much trouble for them. The home are still doing activities daily and have a chaplain available on site which is very important to my friend's spiritual

needs. The management are very knowledgeable, caring and understanding and I would recommend this home to anybody needing residential or dementia care.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you for your response I'll pass feedback on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet B (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

I cannot thank all the team at Pennystone Court enough for the excellent care they are providing for my father who has Alzheimer's disease. It took some time for my father to settle but he was treated with care, compassion and patience and is now calm and settled. He loves helping out in the lovely

gardens and thoroughly enjoys the music sessions.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you so much for your review, I will pass on your excellent feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol M (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience

Under these most demanding times, the staff at Pennystone Court have remained calm, dedicated and caring to all their residents. They have managed self-distancing visits in the garden when allowed and communicated with families and friends of residents at all times. I felt and knew during my first visit

to this care home that it was the right place for my Mum and believe I had looked at many previously in my area. If I could I would give my Mum a loving hug followed by a truly heartfelt hug to the wonderful staff at Pennystone Court.

Reply from Lisa Robins, Home Manager at Pennystone Court

Thank you so much for your review of our home. I will pass on all thanks to my team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience

I'd like to applaud the amazing Pennystone staff for all their hard work and dedication during the most stressful and dangerous time of most of our lives Mum is very happy and well looked after; that's all a daughter could wish for.
However, I do feel that the recent price increase was extreme.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Sister of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience

My sister has been a resident for 10-years. Until the coronavirus outbreak, I visited her at least twice a week. Her dementia is now very advanced. The care she has received has been outstanding at all stages. Every member of staff has treated her with the utmost respect and love, and constantly pop

in to check on her. Activities - her condition is now so poor she is unable to partake in group activities, as she used to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E A (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience

We are extremely pleased with the attention and care our Mum is given at Pennystone Court. Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience

When entering Pennystone Court, it feels very clean and welcoming. We have always found the staff very caring and thoughtful, and we are kept informed of our mother's care and well being. There are many activities to take part in or to watch. The food is excellent, all homemade by the wonderful chefs.

Our mum could not be anywhere better than Pennystone Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Son of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience

We are lucky to have mum. She will be 100 in a few weeks. She has been here for 10 years. She is happy and without Pennystone Court, she would not still be with us.

Reply from Lisa Robins, Home Manager at Pennystone Court

Thank you so much for your excellent review of Pennystone Court; I will pass this feedback to my team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience

Mum's needs are very well catered for. Al staff are lovely with her and care bout her needs. There are varied environments for her to spend time in, lounge, dining room, bedroom, gardens. She can choose to have her meals in her own room instead of the dining room whe she desires.

Reply from Lisa Robins, Home Manager at Pennystone Court

Many thanks for your excellent feedback on our home; I will pass this onto the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Pennystone Court

Care Provided by Pennystone Court

Good to Know

Funding & Fees Guide for Pennystone Court

Facilities