Review from Susan S (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience

My father moved to Pennystone five weeks ago, without exception they have been friendly and helpful to dad and our family. Dad has settled in more quickly than we could have hoped for. He is very happy with the accommodation and the helpful staff. Our family now has the confidence and peace of mind

that dad is in good hands.

Reply from Lisa Robins, Home Manager at Pennystone Court

Thank you for your excellent review; I will pass your feedback onto the team.

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Review from J G (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience

I visit my mother 2 or 3 times a week and all the staff, the manager, carers and cleaners are always very welcoming and helpful. The standard of cleanliness throughout is excellent and the overall atmosphere of the home is a happy one. I know that my mother is being well looked after and safe, in fact,

she often tells me how lucky she is.

Reply from Lisa Robins, Home Manager at Pennystone Court

Many thanks for the excellent review on our home, I will pass on the feedback to the team.

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Review from Damian G (Son-in-law of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience

We visit my mother-in-law 2/3 times a week and the standard of care we witness is always of the very highest of standards. Nothing is too much bother for any of the staff.

Reply from Lisa Robins, Home Manager at Pennystone Court

Thank you for your review of Pennystone Court; I will be happy to pass on this excellent feedback to the team.

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Review from Joan A (Daughter-in-law of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience

Pennystone Court continues to give an excellent level of care to my mother in law, from the moment she arrived in December 2017. All her needs are met and any periods of anxiety she may have are alleviated quickly with care and compassion.

Reply from Lisa Robins, Home Manager at Pennystone Court

Thank you so much for the feedback. I will pass this on to the team.

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Review from Edward R (Husband of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

Wonderful home. Magnificent accommodation and staff.

Reply from Lisa Robins, Home Manager at Pennystone Court

Thank you so much for your excellent review. I will pass your feedback to the team.

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Review from I T (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience

What makes this home special and worthy of this overall excellent review is due to the way that all the staff treat residents with dignity and care for their needs. This starts with the managers who set the high standard expected from the staff. The staff are always available to talk to if I have any

concerns. The food is good and varied and the activities arranged to provide stimulation and social interaction.

Reply from Lisa Robins, Home Manager at Pennystone Court

Thank you very much for your review of our home and I appreciate your valued feedback which I will share with my team.

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Review from M D (Cousin of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience

Pennystone Court is home from home. The patients are so well cared for and nothing is too much trouble. Visitors are always welcomed with a smile (and a cup of tea). I would recommend Pennystone Court to anyone. It is the best.

Reply from Lisa Robins, Home Manager at Pennystone Court

Many thanks for the excellent feedback on our service; I will pass on the comments to the team.

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Review from Nancy G (Daughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

The family have been impressed with the overall care which mum has received since she came to Pennystone Court. The management and staff are always helpful.

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Review from Stewart T (Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been here for over 12 months and really likes it. She is safe, secure and cared for by the best staff. Family and friends who visit are always impressed by its cleanliness. The food is great too. Staff who are smiling all the time are the best.

Reply from Lisa Robins, Home Manager at Pennystone Court

Many thanks for your review; I will pass on the excellent feedback to our team.

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Review from Pauline D (Daughter-in-law of Resident) published on 26 November 2018
Submitted via Website • Report

Overall Experience

Both of my in-laws are residents in Pennystone. I have not seen them so happy for a very long time. On my frequent visits, they always mention how settled they are, how good the food is and how well looked after they feel.

The monthly magazine keeps residents and family up to date with all the activities,

of which there are many, and events during the previous weeks and also the coming month.

Staff are friendly, courteous and show an all-round awareness of my in-laws' individual needs. They are polite and professional and always welcoming. The manager is always available to discuss anything with regard to my in-laws and shows a genuine interest in their well being.

A huge weight has been taken from the family’s shoulders and we are so happy we chose Pennystone for the care of our nearest and dearest. Visiting them is now an enjoyable and social occasion and joining them at events and activities is an absolute pleasure!

Reply from Lisa Robins, Home Manager at Pennystone Court

Thank you for your positive feedback on Pennystone Court, I will pass this on to the team.

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Review from Janet M (Cousin of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience

My cousin has settled into Pennystone Court very quickly and feels at home. This is largely due to the excellent staff and facilities. She enjoys the food and activities. Her room is comfortable and clean. I have no worries about leaving her in their care. Whenever I visit I am greeted with a smile

by the staff.

Reply from Lisa Robins, Home Manager at Pennystone Court

Thank you for your review I am so pleased you are happy with our service. I will pass on your comments to our team.

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Review from Kenneth D (Friend of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience

Our friend was struggling at home and it needed a colleague to get her to accept help. Since she has gone to Pennystone Court there has been a miraculous improvement to her condition. Good food, help with tablets daily, comfortable surroundings and excellent care home revitalised her life and she has

become the person we remember from over 1 year ago.

Reply from Lisa Robins, Home Manager at Pennystone Court

Thank you so much for your review. I will pass your comments to the team.

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Review from Jean G (Cousin of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience

Very impressed with staff and service. My relative is very happy.

Reply from Lisa Robins, Home Manager at Pennystone Court

Thank you for your review, I will pass your feedback on to the team.

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Review from John H (Son of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience

The management and staff at Pennystone Court have worked hard to ensure an easy transition from a care home that could not meet my father’s needs. A detailed care plan has been documented and delivered and any issues he has presented have been resolved with great skill and care.
The home is bright

and clean with spacious en-suite bedrooms. There are several areas for residents and visitors to sit and lovely gardens created for people with dementia.
The specialist chefs make fresh appetizing meals throughout the day and cakes for afternoon tea.
The activities are varied and engaging and visits from local school children and entertainers make each day interesting.
My father is responding very well in his new home due to the friendly and supportive staff and the loving family atmosphere.
Having experience of several homes in the area, my family would not hesitate to recommend Pennystone Court.

Reply from Lisa Robins, Home Manager at Pennystone Court

Thank you very much for your feedback on Pennystone Court, I will pass your feedback to the team.

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Review from Maureen H (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience

I am absolutely thrilled with the care my mum has received from Pennystone. From day one until now, the staff have been amazing. They cannot do enough for you. The catering staff give the personal touch by always asking what she would like, even making smoothies!
I visit other homes to visit people

and have never come across care like this. Even all the washing is done in separate machines so nothing ever goes missing. 10 out of 10.

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Review from Audrey M (Resident) assisted by family/friend published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience

I am very happy here at Pennystone Court. I am near my friends and family who come and see me frequently and take me out. They are made very welcome here by the staff when they come and visit. I enjoy very much the activities and entertainment and admire the enthusiasm of the young people who work so

hard to make my day brighter.

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Review from Steve B (Son of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience

I cannot rate Pennystone Court highly enough. Quite simply it is an outstanding home, run by outstanding carers and a superb leadership team. At a time when my mother's ongoing care is of utmost importance, I have trust in Pennystone Court and they have not let me and my family down. I rate them as

excellent across the board and every time I visit my decision is reinforced: wonderful, caring people, providing a personal service which has my mum's care at heart. I would recommend without hesitation.

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Review from M K (Partner of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience

As the home is purpose built, it is absolutely perfect to accommodate my fiance's needs. The seniors/staff and management are very caring and considerate and all my finance's needs are taken care of.

He is happy and settled at Pennystone.

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Review from Peter M (Son of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience

From the first step into Pennystone Court, it was obvious that we had found the right home for mum. Welcoming, homely, well cared for residents. Nothing has happened to make us change our minds. Mum has Alzheimer's and thought she could return home, now she considers Pennystone as home. She loves the

staff, enjoys all her meals, joins in with activities (something she wouldn't do at home!). Great place for her to enjoy the rest of her life. Peace of mind for us, her family.

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Review from Paul M (Son of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience

Mum suffers from Alzheimer's and only moved into Pennystone Court just over 2 weeks ago. In that short amount of time, she has become much brighter and we can no have a conversation with her. She will even have a smile and a laugh now.
I know that she enjoys the meals and has clearly put some weight

back on.
Overall I am sure that she has benefited from being in the very caring environment that Pennystone Court provides.

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Pennystone Court

Care Provided by Pennystone Court

Good to Know

Funding & Fees Guide for Pennystone Court

Facilities