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Please note, our self funding rate does not include additional expenses such as Hairdressing, Chiropody, Clothing and Toiletries.
Bollingbroke House has a Review Score of 9.8 (9.821) out of 10, based on 20 reviews in the last 2 years. Over all time Bollingbroke House has 28 reviews.
Review from Michael John T (Son of Resident) published on 21 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lynsey Walker, Home Manager at Bollingbroke House
Michael thankyou for your lovely review. it is very reassuring to the team when we know our residents and family are happy. we value your ongoing support. we will always strive to do our very best.
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Review from K W (Daughter of Resident) published on 14 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you for your lovely review, we really do value and appreciate your feedback. It is lovely to know that you are happy with the level of care your mum receives and it is very reassuring to know you and your mum feel respected. Thank you.
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Review from B G (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you for your lovely review, we really appreciate your support. We are happy to know that you are happy with the care we provide for your mum.
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Review from Dianne S (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you for your lovely review. Thank you for your continued support, we really do appreciate it.
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Review from Sylvia H (Wife of Resident) published on 4 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you for your kind and reassuring review. We do pride ourselves in delivering a good standard across the board. We are happy to know that you are happy with our service.
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Review from Susan R (Wife of Resident) published on 2 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you for your kind and reassuring review. We are happy to know that you have gotten peace of mind knowing your loved one is cared for and safe. Again, thank you.
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Review from C G (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you for your kind review. We are so happy to know that you were happy with the care and support your mum received and as always, we look forward to her staying again.
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Review from L M (Granddaughter of Resident) published on 27 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you for your lovely review. We value and appreciate your feedback and support. It is so reassuring to us to know you are happy with our service. We pride ourselves in ensuring our service users are loved and cared for to a high level. Again thank you.
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Review from Paul J (Son of Resident) published on 21 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you for your lovely review. We value your continued support, and we are reassured to know you are happy.
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Review from Vanessa H (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Julie Phillips, Administrator at Bollingbroke House
Thank you so much for your lovely review, it is so nice and reassuring to know that you are happy. We will always try to do our best for the service users in our care.
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Review from Alison S (Daughter of Resident) published on 11 March 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you for your kind and reassuring review. It is so nice to know we are trusted to take care of your loved one, and that you are happy and reassured. Thank you for all your continued support.
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Review from Andrew S (Son of Resident) published on 4 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie Phillips, Administrator at Bollingbroke House
The management and staff team highly value your feedback, we pride ourselves in having our resident's best interests at heart. We all really appreciate your continued support and your lovely feedback.
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Review from A M (Sister of Resident) published on 4 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie Phillips, Administrator at Bollingbroke House
The management and staff team highly value your feedback, we pride ourselves in having our resident's best interests at heart. We all really appreciate your continued support and your lovely feedback.
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Review from G R (Wife of Resident) published on 22 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you so much for your lovely feedback, your continued support really does mean a lot to us all. It is reassuring to know that you are happy and content with the care the service provides.
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Review from Diana B (Friend of Resident) published on 17 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie Phillips, Administrator at Bollingbroke House
Good Afternoon, thank you for your lovely feedback, we really appreciate any feedback we receive.
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Review from A G (Sister of Resident) published on 17 January 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Julie Phillips, Administrator at Bollingbroke House
Thank you for your feedback on our service. We always welcome any feedback to improve our service in any way possible. Any area of concern, you can pop in to see management who will be happy to assist.
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Review from Jane D (Daughter-in-law of Resident) published on 10 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you for your lovely review, Jane; your support means so much to us all.
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Review from Mary M (Sister of Resident) published on 10 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you for your lovely feedback, Mary; we value your support. We are happy to know that you are happy to have your loved one in our care. Thank you for leaving your review.
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Review from Sharon M (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you so much for your lovely feedback. We really do appreciate your support.
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Review from Rachel D (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie Phillips, Administrator at Bollingbroke House
Thank you for your lovely review. We really appreciate all the feedback we receive.
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The Review Score of 9.8 (9.821) out of 10 for Bollingbroke House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.821 for Bollingbroke House is calculated as follows: ( (204 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 240 Ratings = 4.821
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bollingbroke House is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Dec 2022
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