Open Door Policy - Eveyone welcome
Large Parking Area to the Rear and Side of the Care Centre.
Burntwood Hall Care Centre has a Review Score of 9.4 (9.432) out of 10, based on 8 reviews in the last 2 years. Over all time Burntwood Hall Care Centre has 26 reviews.
Review from Stephen B (Husband of Resident) published on 19 November 2024
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Reply from Zoe Gibson, Administrator at Burntwood Hall Care Centre
Thank you for taking the time to leave a review for Burntwood Hall. I will ensure the team receive your feedback.
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Review from D A (Nephew of Resident) published on 15 October 2024
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Reply from Zoe Gibson, Administrator at Burntwood Hall Care Centre
Thank you for taking the time to leave a review for Burntwood Hall. I will ensure the team receive your feedback.
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Review from P A (Niece of Resident) published on 12 June 2024
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Reply from Robin Bennett, Regional Manager at Burntwood Hall Care Centre
Thank you for taking the time to leave a review for Burntwood Hall. I will ensure the team receive your feedback.
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Review from E S (Sister of Resident) published on 10 May 2024
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Reply from Robin Bennett, Regional Manager at Burntwood Hall Care Centre
Thank you for taking the time to leave a review regarding Burntwood. I will ensure the team receive your feedback.
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Review from D F (Sister of Resident) published on 10 May 2024
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Reply from Robin Bennett, Regional Manager at Burntwood Hall Care Centre
Thank you for leaving a review regarding Burntwood. I will forward on your comments regarding the lawn to the team who will review this.
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Review from G N (Son of Resident) published on 10 May 2024
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Reply from Robin Bennett, Regional Manager at Burntwood Hall Care Centre
Thank you for leaving a review regarding Burntwood. I will ensure the home manager and team receive your feedback.
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Review from D P (Wife of Resident) published on 10 May 2024
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Reply from Robin Bennett, Regional Manager at Burntwood Hall Care Centre
Thank you for taking the time to leave a review. The team will be happy to receive your feedback.
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Review from Brian H (Husband of Resident) published on 14 March 2024
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Reply from Jane Davies, Manager at Burntwood Hall Care Centre
Thank you so much for your kind words and a lovely review.
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Review from D R (Friend of Resident) published on 6 January 2020
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Review from Glenys B (Daughter of Resident) published on 19 December 2019
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Review from S F (Son of Resident) published on 10 December 2019
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Review from C P (Resident) published on 4 October 2019
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Review from A D (Daughter of Resident) published on 1 October 2019
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Review from D J (Daughter of Resident) published on 24 September 2019
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Review from C M (Daughter of Resident) published on 23 September 2019
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Review from Andrea G (Daughter of Resident) published on 25 April 2019
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Review from Hazel R (Sister of Resident) published on 25 April 2019
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Review from Heather W (Daughter of Resident) published on 15 April 2019
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Review from S D (Regular Volunteer) published on 27 February 2019
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Review from L S (Daughter of Resident) published on 8 November 2018
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Reply from Jill Andrew, Regional Manager at Burntwood Hall Care Centre
Thank you so much for your review, I am sure the manager and her staff will be delighted by your kind words. I know they work extremely hard and are very caring. I will ensure that your review is passed onto them.
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The Review Score of 9.4 (9.432) out of 10 for Burntwood Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.632 for Burntwood Hall Care Centre is calculated as follows: ( (60 Excellents x 5) + (35 Goods x 4) ) ÷ 95 Ratings = 4.632
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Burntwood Hall Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Apr 2019
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Job Title: Home Manager
Jane is our brilliant home manager at Burntwood Hall. She is very experienced and passionate about delivering first-class care to all our residents.