The home has an open visiting policy, however, they do ask to respect resident mealtimes. Breakfast 9am -10am , lunch 12.30pm-1.30pm , evening meal 4.30pm-5.30pm
Plenty of parking spaces accessible for both staff and visitors.
Blossom Lodge has a Review Score of 9.7 (9.723) out of 10, based on 17 reviews in the last 2 years. Over all time Blossom Lodge has 61 reviews.
Review from Ann E (Daughter of Resident) published on 9 August 2024
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Review from C H (Son of Resident) published on 5 June 2024
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Reply from Jackie Brook, Customer Relationships at Blossom Lodge
Thank you for your kind words and recommendation. We're delighted to hear that our staff has been friendly and helpful in settling your father in. Your feedback means a lot to us.
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Review from N B (Daughter of Resident) published on 18 April 2024
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Review from J B (Wife of Resident) published on 12 April 2024
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Reply from Jackie Brook, Care Relationships at Blossom Lodge
We're truly grateful for your kind words and recommendation. It's heartening to hear that you find Cherry Trees Care home to be warm, welcoming, and attentive to all your loved one's needs. Our dedicated staff strives to provide exceptional care not only for our residents but also extend that care and support to their families. Thank you for entrusting us with your loved one's well-being
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Review from Julie W (Daughter of Resident) published on 12 April 2024
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Reply from Jackie Brook, Care Relationships at Blossom Lodge
We're thrilled to hear that your mum is enjoying her meals and feels happy and well cared for at our facility. Thank you for sharing your positive experience with us!
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Review from Denise B (Resident) published on 9 April 2024
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Reply from Jackie Brook, Care Relationships at Blossom Lodge
Thank you for sharing your experience with us! We're delighted to hear that you've felt welcomed and well-cared for during your seven weeks at Cherry Trees Care Home. Our team takes great pride in providing exceptional care, and it's truly rewarding to receive your kind words of appreciation. Your gratitude means the world to us, and we're here to support you every step of the way. Thank you for being a part of our community
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Review from Peter F (Husband of Resident) published on 10 January 2024
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Reply from Jackie Brook, Care Relationships at Blossom Lodge
It is rewarding to hear that your wife has been settled and that you both feel content with the level of service.
Our team strives to maintain a professional and friendly environment, ensuring that residents and their families feel supported. We are pleased to know that our staff's efforts have had a positive impact on your wife's well-being.
Your recognition of our team's dedication is valued, and we will continue to uphold our commitment to high-quality care. If you have any specific concerns or suggestions, please feel free to share them with us.
We appreciate your trust in Cherry Trees.
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Review from Betty D (Respite Resident) published on 2 January 2024
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Reply from Keeley Oxley, Home Manager at Blossom Lodge
Thank you for your kind words. We're delighted to hear about your positive experience and appreciate your positive review.
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Review from Debbie L (Daughter of Resident) published on 21 December 2023
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Reply from Keeley Oxley, Home Manager at Blossom Lodge
We're honoured to have been a part of your Dad's care and are grateful for your kind words. Providing comfort and support during difficult times is our priority. Losing a loved one is never easy, and I'm glad we could provide some solace during such a challenging time. Please know that we're here for you, and if you ever need anything, our support continues. Your gratitude means the world to us, and we're sending you warmth and comfort during this difficult period.
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Review from Kate L (Granddaughter of Resident) published on 6 December 2023
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Reply from Keeley Oxley, Home Manager at Blossom Lodge
Thank you for your review. We're delighted to hear that you appreciate the lovely room and decor, and we're especially glad to know that the staff's pleasant and informative approach regarding Nanna's care has made a positive impact. Your kind words about our management, approachability, and the availability of our staff mean a lot to us. We're dedicated to providing excellent care, and it's fantastic to hear that you are really pleased with your Nanna's well-being. If you ever have any additional feedback or requests, please feel free to let us know.
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Review from Kerry W (Relative of Resident) published on 6 December 2023
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Reply from Keeley Oxley, Home Manager at Blossom Lodge
Thank you so much for the positive feedback! We're thrilled to hear that your relative is settled, happy, and well looked after. It's wonderful to know she enjoys the food, and we appreciate your trust in us. If you ever have any concerns or suggestions, feel free to reach out.
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Review from Brian H (Husband of Resident) published on 6 December 2023
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Reply from Keeley Oxley, Home Manager at Blossom Lodge
We're delighted to hear that you are completely satisfied with our home. Thank you for your kind words about our caring and considerate staff. Treating your wife with dignity and providing the best possible care are our top priorities. It's heartening to know that you also feel supported as a relative. We appreciate your feedback and are here for you and your wife. If there's anything you ever need or want to discuss, please don't hesitate to reach out.
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Review from J H (Wife of Resident) published on 4 December 2023
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Reply from Keeley Oxley, Home Manager at Blossom Lodge
We are delighted to hear that your husband has settled in comfortably and is content at Cherry Trees. Providing a welcoming and supportive environment for our residents is our utmost priority. It's really lovely to know that the Cherry Trees team's friendliness, the adapted food options, and the cleanliness of our home have contributed to his well-being. Ensuring our residents feel well looked after is indeed the main focus, and we appreciate your positive feedback. If there's anything more we can do to enhance your husband's experience or if you have any specific needs or concerns, please don't hesitate to reach out. Thank you for entrusting us with your loved one's care.
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Review from G S (Respite Resident) published on 1 December 2023
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Reply from Keeley Oxley, Home Manager at Blossom Lodge
We are thrilled to hear about your positive experience at Cherry Trees! Your satisfaction and happiness are our top priorities. Thank you for your kind words, and we look forward to continuing to provide excellent care and support.
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Review from Alison J (Daughter of Resident) published on 7 September 2023
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Review from D S (Son of Resident) published on 16 August 2023
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Review from Melanie N (Daughter of Resident) published on 26 July 2023
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Review from N G (Resident) published on 12 April 2023
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Reply from Paul Millar, Marketing Manager at Blossom Lodge
Many thanks for taking the time to review our home. We are delighted that your stay at Cherry Trees was such a positive one. Your kind words are greatly appreciated and I will of course pass them on to the home team.
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Review from Rona P (Friend of Resident) published on 10 March 2023
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Review from Helen P (Daughter of Resident) published on 10 February 2023
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The Review Score of 9.7 (9.723) out of 10 for Blossom Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.768 for Blossom Lodge is calculated as follows: ( (157 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 198 Ratings = 4.768
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.955 Points relating to the number of positive Reviews for Blossom Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 17 Positive Reviews ÷ 17.8 = 0.955
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2017
Keeley has worked at Blossom Lodge for over 20 years, starting her career as a care assistant and progressing into other roles within the home, eventually leading to her becoming the Home Manager of the home in 2017.