The home has an open visiting policy, however, they do ask to respect resident mealtimes. Breakfast 9am -10am , lunch 12.30pm-1.30pm , evening meal 4.30pm-5.30pm
Plenty of parking spaces accessible for both staff and visitors.
Blossom Lodge has a Review Score of 9.7 (9.723) out of 10, based on 17 reviews in the last 2 years. Over all time Blossom Lodge has 61 reviews.
Review from Mary W (Resident) published on 9 February 2023
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Reply from Paul Millar, Marketing Manager at Blossom Lodge
Dear Mary,
Many thanks for taking the time to review our home. It is our pleasure to care for you and are honoured that you chose Cherry Trees for your stays. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Cherry Trees family.
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Review from Kevin C (Nephew of Resident) published on 8 February 2023
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Review from N R (Stepdaughter of Resident) published on 24 January 2023
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Reply from Paul Millar, Marketing Manager at Blossom Lodge
Dear Nicola, thank you for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Cherry Trees family.
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Review from Ralph G (Husband of Resident) published on 23 January 2023
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Reply from Paul Millar, Marketing Manager at Blossom Lodge
Dear Ralph, many thanks for taking the time to review our home. It is our pleasure to care for your wife and are delighted that the issue you speak of was remedied quickly. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Cherry Trees family.
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Review from Karen T (Daughter of Resident) published on 20 January 2023
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Reply from Paul Millar, Marketing Manager at Blossom Lodge
Dear Karen, many thanks for taking the time to review our home. We are delighted that your dad has settled in so well, giving you peace of mind. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Cherry Trees family.
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Review from Ian G (Son of Resident) published on 17 January 2023
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Review from J J (Sister of Resident) published on 17 January 2023
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Review from K M (Granddaughter of Resident) published on 7 December 2022
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Reply from Paul Millar, Marketing Manager at Blossom Lodge
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. We are sorry that you felt that the care provided wasn't acceptable. We were obviously in continuous contact with your Grandmother and the rest of her family during her short stay with us and no issues were raised at all, in fact, only praise was given, and on the day of your Grandmothers leaving she commented she would be happy to return dependent on how her treatment went. We would welcome the opportunity to discuss your comments and look forward to hearing from you.
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Review from S S (Son of Resident) published on 11 November 2022
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Reply from Paul Millar, Marketing Manager at Blossom Lodge
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Cherry Trees.
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Review from Susan T (Wife of Resident) published on 1 November 2022
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Review from H S (Daughter of Resident) published on 1 November 2022
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Review from Janet S (Wife of Resident) published on 1 November 2022
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Review from Gayle S (Daughter of Resident) published on 1 November 2022
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Review from Gillian S (Sister-in-law of Resident) published on 3 October 2022
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Review from Julie M (Daughter of Resident) published on 18 August 2022
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Review from Ann W (Daughter of Resident) published on 11 May 2022
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Review from Gillian A (Husband of Resident) published on 23 December 2021
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Reply from Paul Millar, Marketing Manager at Blossom Lodge
Many thanks for taking the time to review our home. It is our pleasure to care for your husband. Your kind words are truly appreciated and I will of course pass them on to the colleagues at Cherry Trees.
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Review from Lorraine S (Private Carer of Resident) published on 6 September 2021
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Review from S W (Son of Resident) published on 11 August 2021
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Review from R C (Son of Resident) published on 12 April 2021
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The Review Score of 9.7 (9.723) out of 10 for Blossom Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.768 for Blossom Lodge is calculated as follows: ( (157 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 198 Ratings = 4.768
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.955 Points relating to the number of positive Reviews for Blossom Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 17 Positive Reviews ÷ 17.8 = 0.955
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2017
Keeley has worked at Blossom Lodge for over 20 years, starting her career as a care assistant and progressing into other roles within the home, eventually leading to her becoming the Home Manager of the home in 2017.