The home has an open visiting policy, however, they do ask to respect resident mealtimes. Breakfast 9am -10am , lunch 12.30pm-1.30pm , evening meal 4.30pm-5.30pm
Plenty of parking spaces accessible for both staff and visitors.
Blossom Lodge has a Review Score of 9.7 (9.723) out of 10, based on 17 reviews in the last 2 years. Over all time Blossom Lodge has 61 reviews.
Review from R B (Husband of Resident) published on 23 March 2021
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Review from Philip S (Son of Resident) published on 26 February 2021
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Review from Dennis M (Brother of Resident) published on 26 February 2021
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Review from Keith H (Brother of Resident) published on 1 February 2021
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Review from D P (Son of Resident) published on 20 January 2021
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Review from Carol R (Daughter of Resident) published on 15 January 2021
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Review from B H (Daughter of Resident) published on 8 January 2021
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Review from Samantha M (Daughter of Resident) published on 26 June 2020
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Review from Liz M (Daughter-in-law of Resident) published on 19 June 2020
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Review from Helen D (Daughter-in-law of Resident) published on 19 June 2020
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Review from Julie T (Daughter of Resident) published on 19 June 2020
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Review from D B (Husband of Resident) published on 8 November 2019
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Review from Janice P (Daughter of Resident) published on 19 November 2018
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Review from Vicky A (Granddaughter of Resident) published on 11 April 2018
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Review from Cath H (Daughter of Resident) published on 5 April 2018
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Review from Margaret M (Daughter of Resident) published on 22 March 2018
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Review from J F (Wife of Resident) assisted by family/friend published on 7 August 2017
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Review from Dennis H (Resident) assisted by family/friend published on 31 July 2017
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Review from S W (Sister of Resident) published on 30 May 2016
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Review from Sue (Resident) assisted by family/friend published on 3 May 2016
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Reply from Pauline Mountford, Home Manager at Blossom Lodge
Many thanks for your review of Cherry Trees Care Home - we appreciate all feedback and comments about our service. I have discussed the issues you raised privately with you and I feel both sides now have a better understanding of the staffing in the home. I would be more than happy to discuss anything else further with you if needed. Thanks again, Pauline.
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The Review Score of 9.7 (9.723) out of 10 for Blossom Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.768 for Blossom Lodge is calculated as follows: ( (157 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 198 Ratings = 4.768
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.955 Points relating to the number of positive Reviews for Blossom Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 17 Positive Reviews ÷ 17.8 = 0.955
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2017
Keeley has worked at Blossom Lodge for over 20 years, starting her career as a care assistant and progressing into other roles within the home, eventually leading to her becoming the Home Manager of the home in 2017.