Review from J H (Sister of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience

My sister is very happy and content in this care home. She knows she is safe and very well acted for, and is also loving the food.
The staff I have seen during my many visits have been brilliant.
Nothing is too much trouble for them.

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Review from J B (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience

My dad was cared for with compassion and love. All the care staff and management were excellent with dad and he thought a lot about them. They were caring and respectful to him and his family. They made the last days of his life as comfortable as they were able to.

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Review from J M (Friend of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience

Everyone we came across was pleasant, helpful and friendly. We would recommend the home to any person that is looking for a good care home.

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Review from Adele J (Friend of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience

Very friendly staff, always smiling and caring towards staff. Residents are always happy and complement staff all the time.

Reply from Robin Bennett, Regional Manager at Dearne Valley Care Centre

Thank you for taking the time to leave a wonderful review of Dearne Valley. I will ensure the team receive your feedback.

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Review from M P (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience

We approached Dearne Valley Care Centre in May 2022, they immediately contacted us back. We were shown the room Dad would be given, it had been decorated with all-new furniture. He had many of his belongings to personalise. The staff have been 100% caring, approachable, polite and extremely kind. Dad

spent his last months at the home, he was happy, which made us feel he received the best care given. Great staff, at the end of Dad's life they could not give us enough support. At the very end, the support was extremely great.

Reply from Robin Bennett, Regional Manager at Dearne Valley Care Centre

Thank you for taking the time to share your lovely review regarding Dearne Valley Care Centre. I will ensure the team receive your feedback.

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Review from M O (Son of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience

Overall the care centre is excellent. My mum's room is one of the larger ones and has everything she needs. She says the bed is very comfortable. The meals she says she has are varied and she enjoys everything on offer. The security of the building is excellent and my mum feels secure. Drinks are provided

on a regular basis, either tea or coffee, and during the very hot spell cold drinks and ice lollies were offered. All the staff are very friendly and at the moment working very hard as they appear to be short staffed. At the moment they are advertising for an activities coordinator so very few activities are taking place at the the moment. I am confident my mum will enjoy staying here.

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Review from A O (Daughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience

I'm happy with this care home. Every room is clean and tidy. I've no complaints at all. Food seems excellent, a good variety too. Staff very friendly and very caring. I've no reservations about my mum staying here. Thank you.

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Review from W R (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience

My dad has only recently joined Dearne Valley Care Centre. He has settled very well and feels safe. The services Dearne Valley provide are very good. I am unable to comment on any activities yet as he has not been there very long. On the whole, I'm extremely happy with the home, staff and facilities

they provide. The staff are brilliant and understanding.

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Review from Raymond S (Husband of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience

Although my wife has only been in Dearne Valley Care Centre for two weeks, we have found her to be much more relaxed and content. The staff we have encountered have shown genuine care and concern for my wife's welfare. The home is very clean, tidy and comfortable. My wife appears to be enjoying all

the food presented to her. So far we are really happy with her care.

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Review from S D (Daughter of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience

Mum is being very well looked after following a spell in hospital, resulting in Mum's change of needs.
My only concern is that Mum is in bed all the time, as there is no suitable chair for her to sit in with support. There is still no activities coordinator for stimulation.

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Review from A B (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience

I always recommend Dearne Valley Care Centre. The place is amazing but all of the staff are also amazing. It is a very friendly, happy place with very friendly and caring staff.

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Review from Kathryn A (Daughter of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience

My mother went into the home as an end-of-life resident. She was there exactly two weeks before she passed away. The staff there were totally amazing. They were considerate, kind, attentive and caring at all times to both my mother and all her relatives that attended. They constantly asked how we were,

gave us hot drinks and acted on our concerns when they arose. I cannot thank the staff enough for everything they did, words cannot describe how we feel about the care given. Many, many thanks to a wonderful, outstanding home and staff.

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Review from S L (Son of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience

My mother was only in the home for a short time, despite being very unwell she was very well looked after. The staff were very good with the family as well as showing us care and sympathy. Excellent service.

Reply from Robin Bennett, Regional Manager at Dearne Valley Care Centre

Thank you for taking the time to leave such a lovely review regarding Dearne Valley Care Centre. I will ensure the team receive your feedback.

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Review from Glennis M (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience

The care of our mother, grandma and great-grandma was second to none! She was in the best place she could be for us as a family. They are a gem in the community. She was only there for four weeks but her end of life was with the people who she loved to be caring for her and we are so grateful for that.

Dearne Valley - we will recommend you to everyone we know. Many, many thanks. Good luck in your future.

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Review from Kerry L (Granddaughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience

All the carers at Dearne Valley Care Centre are really amazing, friendly and understanding.

Reply from Robin Bennett, Regional Manager at Dearne Valley Care Centre

Thank you for taking the time to leave feedback regarding your experience with Dearne Valley Care Centre. I will ensure the team receive your feedback.

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Review from Veronica L-G (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience

My father was very reluctant initially, however since being here he's expressed he should have done it sooner. This is probably down to the staff and their care, dedication, empathy, understanding and professionalism. The home is extremely clean, comfortable, light and airy with a lovely garden area.

Strive to meet residents' needs. A warm, friendly place.

Reply from Robin Bennett, Regional Manager at Dearne Valley Care Centre

Thank you so much for sharing your positive feedback regarding Dearne Valley - I will ensure your feedback is shared with the team.

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Review from Eric L (Resident) assisted by family/friend published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience

The staff at Dearne Valley Care Centre have shown an outstanding level of care and understanding towards me since my arrival at the home. They have helped me to settle into a lovely room, providing an exceptional level of kindness. The kitchen provides beautiful home-cooked meals each day using a variety

of fresh produce meals, meals are well presented and of excellent quality. The staff's knowledge, kindness, compassion and understanding of each service user are second to none.

Reply from Robin Bennett, Regional Manager at Dearne Valley Care Centre

Thank you so much for taking the time to share your experience at Dearne Valley, I will ensure your feedback is shared with the team.

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Review from Paul M (Son of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience

Mum is really settled and feels well looked after and safe. All the staff are really caring and nothing is too much if I need anything. The care home is always spotless as are the rooms. I feel extremely happy that my mum is well looked after and cared for. I would really recommend Dearne Valley Care

Centre.

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Review from Christopher K (Son of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience

Although I cannot review all the carers working in the home, there was one particular carer who was very abrupt with me and mum with a could not care less attitude. If this is an example of the standards of the caring then I was not impressed. Suffice to say mum will not be staying here ever again!

Mum also relayed to me verbal abuse towards her. Disgraceful.

Reply from Juliet Peall, Regional Manager at Dearne Valley Care Centre

Thank you for taking the time to review your Mums stay. I am sorry to hear that you had a concern with one member of staff. I would appreciate it if you could make contact with Head Office and provide further details in order that we can address this situation, as I am unable to find any information that this was raised at the time of your mum's stay at the care home last year. We expect high standards at our care homes and this falls short of those standards, thank you for bringing them to our attention.

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Review from M P (Son of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience

My mum was 90 on Valentine’s Day on Monday.
The staff at the home made this a special day by providing a lovely seating area for a small group of us to attend and celebrate together. In addition, a selection of sandwiches was provided and a lovely cake including plates, cups and knives.
Whilst Mum

will quickly forget the day all those attending will not and are very grateful for everything that was done on the day and in preparation.
This is an excellent example of how the management and staff treat the residents and take pride in providing the best care possible.
Many thanks.

Reply from Robin Bennett, Regional Manager at Dearne Valley Care Centre

Thank you for your wonderful feedback regarding the care at Dearne Valley Care Centre. It is lovely to hear your mum and family had a lovely experience. I will ensure the team receive your feedback.

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Dearne Valley Care Centre

Care Provided by Dearne Valley Care Centre

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Funding & Fees Guide for Dearne Valley Care Centre

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