Dearne Valley Care Centre has a Review Score of 9.6 (9.554) out of 10, based on 23 reviews in the last 2 years. Over all time Dearne Valley Care Centre has 68 reviews.
Review from S W (Son of Resident) published on 27 January 2022
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Reply from Robin Bennett, Regional Manager at Dearne Valley Care Centre
Thank you for taking the time to review to provide feedback regarding your experience with Dearne Valley.
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Review from David W (Son of Resident) published on 27 January 2022
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Reply from Robin Bennett, Regional Manager at Dearne Valley Care Centre
Thank you for taking the time to provide such a positive review regarding Dearne Valley. I will ensure the team receive your feedback.
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Review from J W (Husband of Resident) published on 9 December 2021
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Reply from Robin Bennett, Regional Manager at Dearne Valley Care Centre
Thank you for your feedback within your review. I will ensure the team at Dearne Valley receive your feedback.
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Review from L A (Granddaughter of Resident) published on 6 December 2021
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Reply from Robin Bennett, Regional Manager at Dearne Valley Care Centre
Thank you very much for your lovely feedback regarding the team at Dearne Valley. It is great to hear that the staff have supported you as well as your loved one, with compassion and empathy during this time. I will ensure your feedback reaches the team.
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Review from Pamela W (Daughter-in-law of Resident) published on 23 November 2021
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Reply from Robin Bennett, Regional Manager at Dearne Valley Care Centre
Thank you so much for sharing your positive feedback regarding your experience with the team at Dearne Valley. I will ensure that feedback reaches the team to share your thoughts.
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Review from S D (Daughter of Resident) published on 26 October 2021
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Reply from Robin Bennett, Regional Manager at Dearne Valley Care Centre
Thank you for your feedback regarding the service at Dearne Valley. At present we are currently recruiting for the post of Activities Co-Ordinator and hopefully, this post will be filled soon. I have discussed updates and communication with the acting Home Manager who will contact you to discuss further.
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Review from K G (Daughter of Resident) published on 21 October 2021
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Reply from Robin Bennett, Regional Manager at Dearne Valley Care Centre
Thank you for taking the time to leave a wonderful review of our service at Dearne Valley Care Centre. It is wonderful to hear your Mum has settled in well. I will ensure the team at Dearne Valley receive your positive feedback.
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Review from Alison L (Next of Kin) published on 11 October 2021
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Reply from Robin Bennett, Regional Manager at Dearne Valley Care Centre
Many thanks for the lovely review and feedback regarding your experience at Dearne Valley Care Centre. Feedback will be shared with the team.
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Review from Carol M (Daughter of Resident) published on 16 July 2021
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Reply from Juliet Peall, Regional Manager at Dearne Valley Care Centre
Many thanks for the lovely review about the team at Dearne Valley. It is warming to know that your mum, you and your family are happy with the service provided and more importantly your mum is happy and content in her new home.
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Review from A B (Son of Resident) published on 25 November 2020
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Reply from Juliet Peall, Regional Manager at Dearne Valley Care Centre
Thank you for your lovely review and deeply sorry for your loss. I know the Manager and Team Dearne will take comfort from knowing that your loss was eased, albeit in a small way, by their love, care and attention shown to your Mother in her final journey.
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Review from E H (Son of Resident) published on 13 March 2020
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Review from S H (Daughter-in-law of Resident) published on 27 January 2020
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Review from G S (Son of Resident) published on 11 September 2019
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Review from Katy P (Granddaughter of Resident) published on 30 July 2019
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Review from Paul W (Son of Resident) published on 30 July 2019
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Review from Josie H (Daughter of Resident) published on 30 July 2019
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Review from Kelly W (Granddaughter of Resident) published on 30 July 2019
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Review from Annette M (Daughter of Resident) published on 26 July 2019
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Review from Mary W (Daughter-in-law of Resident) published on 25 July 2019
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Review from Leslie H (Husband of Resident) published on 19 June 2019
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The Review Score of 9.6 (9.554) out of 10 for Dearne Valley Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.554 for Dearne Valley Care Centre is calculated as follows: ( (193 Excellents x 5) + (57 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 271 Ratings = 4.554
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Dearne Valley Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Oct 2019
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Job Title: Home Manager
Elsa is our brilliant home manager at Dearne Valley. She is very experienced and passionate about delivering first-class care to all our residents.