Encourage families and friends to visit as often as possible and support people to go out with loved ones.
Onsite car park, please ensure you input your registration at the visitor portal.
The Grange and Elm Court has a Review Score of 9.7 (9.682) out of 10, based on 15 reviews in the last 2 years. Over all time The Grange and Elm Court has 26 reviews.
Review from Robert L (Resident) published on 12 November 2024
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Review from Amanda (Resident) published on 12 November 2024
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Review from A G (Resident) published on 12 November 2024
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Review from Susan W (Resident) published on 12 November 2024
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Review from Matthew P (Resident) published on 12 November 2024
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Review from Anne B (Resident) published on 12 November 2024
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Review from Rose U (Resident) published on 12 November 2024
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Review from L S (Resident) published on 12 November 2024
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Review from L H (Resident) published on 28 February 2024
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Reply from Vicki Ellis, Home Manager at The Grange and Elm Court
Thank you for such a lovely review, you are doing amazing, well done!
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Review from J S (Resident) published on 27 February 2024
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Review from E S (Resident) published on 27 February 2024
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Review from Mark W (Resident) published on 18 August 2023
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Review from D S (Resident) published on 27 July 2023
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Review from Brad H (Resident) published on 13 July 2023
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Reply from Vicki Ellis, Home Manager at The Grange and Elm Court
Thank you for the lovely review. It is very much appreciated.
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Review from Colin T (Resident) published on 24 May 2023
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Reply from Vicki Ellis, Home Manager at The Grange and Elm Court
Thank you for such a lovely review, it is very much appreciated.
Many thanks.
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Review from Sheila G (Sister of Resident) published on 27 July 2021
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Reply from Vicki Weller, Managing Director at The Grange and Elm Court
Thank you for your review. We are sorry we scored so low on activities. As well as inhouse activities, we are hoping we can do more in the coming weeks and months as restrictions ease and the local area is a safer place for us all to enjoy.
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Review from Joanne T (Resident) published on 22 July 2021
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Reply from Vicki Weller, Managing Director at The Grange and Elm Court
Thank you for your review. We are so happy that you would recommend our home to others. We are always looking for ways to improve our facilities and services, and take on board what you have suggested about equipment for residents - we hope to have a bigger array to offer residents soon.
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Review from C H (Resident) published on 22 July 2021
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Reply from Vicki Weller, Managing Director at The Grange and Elm Court
Thank you for your review. We are so happy to hear that you would recommend our home to others. I was particularly proud to hear your comment regarding the reliability of our staff - we take great pride in our services, and I am so pleased that you feel safe and happy here.
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Review from Joan R (Aunt of Resident) published on 12 February 2020
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Review from Jennie S (Sister of Resident) published on 31 May 2019
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Reply from Vicki Weller, Managing Director at The Grange and Elm Court
Thank you for your very kind review of our Home! We are so pleased that your brother enjoyed staying with us.
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The Review Score of 9.7 (9.682) out of 10 for The Grange and Elm Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.682 for The Grange and Elm Court is calculated as follows: ( (142 Excellents x 5) + (19 Goods x 4) + (17 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 179 Ratings = 4.682
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Grange and Elm Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Feb 2019
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Job Title: Home Manager
Joined: 2003
"I started working at The Grange and Elm Court in November 2003, beginning my journey as a domestic assistant. Over the years, I have progressed as a care assistant, senior carer, team leader and deputy manager, before becoming the Home Manager of this amazing home. Never in my wildest dreams imagine that I’d end up here today.
I have been the very proud registered manager of the service for the last 10 years, and have completed a total of 20 years service. I have loved every moment, too. Over the years I have undertaken numerous training and development courses, including NVQ Levels 2 & 3 in Health and Social Care, which led me onto the advanced level apprenticeship in management, in 2022 I passed my NVQ Level 5 Diploma and am also a qualified first aider and a trained fire Marshall at the service. I don’t think I’ll ever stop learning as I strive to provide the very best care that I can.
Everyone who knows me understands that The Grange and Elm Court, and its amazing residents are my life. I absolutely adore the people who live here, and could never see myself working anywhere else. Since managing the service I have achieved two ‘Good’ CQC inspection ratings, which is an achievement I am exceptionally proud of. Over the years, I know I have become a stronger person. I remain totally grounded with a positive attitude. With my strong northern accent, I have a personality that gets on with everyone I meet. The home is where my heart is - we really are one big family here. I think the world of my staff too, and am so proud of them all. Our home is all that it is because of them.”