The Grove Care Home has a Review Score of 9.7 (9.679) out of 10, based on 11 reviews in the last 2 years. Over all time The Grove Care Home has 54 reviews.
Review from Michelle W (Daughter of Resident) published on 6 August 2024
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Reply from Andrew Fletcher, Home Manager at The Grove Care Home
Thank you for taking the time to leave a great review for The Grove. I will ensure the team receives your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Management
Safety / Security
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Review from Jill H (Resident) published on 10 July 2024
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Reply from Robin Bennett, Regional Manager at The Grove Care Home
Thank you for taking the time to leave such a positive review regarding The Grove. I will ensure the team receive your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Management
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Review from S C (Daughter of Resident) published on 7 June 2024
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Reply from Andrew Fletcher, Home Manager at The Grove Care Home
Thank you for taking the time to leave a great review for The Grove. I will ensure the team receives your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C B (Wife of Resident) published on 26 February 2024
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Reply from Andrew Fletcher, Home Manager at The Grove Care Home
Thank you for taking the time to leave a review for The Grove. I will ensure the team receive your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E F (Granddaughter of Resident) published on 27 October 2023
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Reply from Andrew Fletcher, Home Manager at The Grove Care Home
Thank you for taking the time to leave a review for The Grove. I will ensure the team receive your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A H (Daughter of Resident) published on 27 October 2023
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Reply from Andrew Fletcher, Home Manager at The Grove Care Home
Thank you for taking the time to leave a great review for The Grove. I will ensure the team receive your reveiw.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D E (Husband of Resident) published on 24 October 2023
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Reply from Andrew Fletcher, Home Manager at The Grove Care Home
Thank you for taking the time to leave a great review for The Grove. I will ensure the team receive your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S P (Son of Resident) published on 24 October 2023
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Reply from Andrew Fletcher, Home Manager at The Grove Care Home
Thank you for taking the time to leave a review for The Grove. I will ensure the team receive your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L F (Granddaughter of Resident) published on 24 October 2023
Submitted via Website •
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Reply from Andrew Fletcher, Home Manager at The Grove Care Home
Thank you for taking the time to leave a great review for The Grove. I will ensure the team receive your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chloe R (Granddaughter of Resident) published on 18 October 2023
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Reply from Robin Bennett, Regional Manager at The Grove Care Home
Thank you for taking the time to leave a great review for The Grove. I will ensure the team receive your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen B (Daughter of Resident) published on 17 April 2023
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A C (Wife of Resident) published on 14 April 2023
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Reply from Robin Bennett, Regional Manager at The Grove Care Home
Thank you for taking the time to leave a review regarding The Grove Thurnscoe. I will ensure the team and management receive your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J O (Daughter of Resident) published on 6 April 2023
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Reply from Robin Bennett, Regional Manager at The Grove Care Home
Thank you for taking the time to leave a lovely review of the home. I will ensure the management and staff receive your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Shelly E (Daughter of Resident) published on 23 March 2023
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from A H (Granddaughter of Resident) published on 9 March 2023
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Reply from Robin Bennett, Regional Manager at The Grove Care Home
Thank you for taking the time to leave a review regarding The Grove - Thurnscoe. I will ensure the team receive your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steve B (Son of Resident) published on 6 March 2023
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
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Review from N S (Son of Resident) published on 28 February 2023
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Reply from Robin Bennett, Regional Manager at The Grove Care Home
Thank you for taking the time to leave a lovely positive review. I will ensure that the team receive your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jason H (Son of Resident) published on 28 February 2023
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rachel P (Granddaughter of Resident) published on 28 February 2023
Submitted via Website •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J K (Daughter of Resident) published on 28 February 2023
Submitted via Website •
Report
Reply from Robin Bennett, Regional Manager at The Grove Care Home
Thank you for taking the time to leave a review. I will ensure the team receive your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.679) out of 10 for The Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.679 for The Grove Care Home is calculated as follows: ( (95 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 131 Ratings = 4.679
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Grove Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jun 2019
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