Ample parking is available.
Hoyland Hall has a Review Score of 9.8 (9.812) out of 10, based on 14 reviews in the last 2 years. Over all time Hoyland Hall has 24 reviews.
Review from Lesley M (Daughter of Resident) published on 24 November 2021
Submitted via Postal Card •
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Reply from Sharon Singer, Chief Operating Officer at Hoyland Hall
It is a privilege and pleasure to care for mum, and your positive feedback that we are getting it right is very much appreciated.
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Review from Ann B (Daughter-in-law of Resident) published on 5 May 2021
Submitted via Postal Card •
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Review from C T (Son of Resident) published on 20 April 2021
Submitted via Postal Card •
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Reply from Sharon Singer, Chief Operating Officer at Hoyland Hall
I have telephoned the reviewer and personally spoken with him following the above review, assuring him that we will continue to flex visiting times around his work hours to enable him to visit his mother as often as he wishes, as we are currently doing, whilst ensuring we are adhering to government guidelines.
I can only offer my apologies if there was a breakdown in communication on any treatment for his mum; however, I am aware that the Home team do ring the reviewer's sister to update her, so sometimes it is not always possible to speak with all members of the family. However, we do take on board the reviewer's feedback.
I would also like to thank the reviewer for the compliment about the complete refurbishment of Hoyland Hall recently carried out by the new owners.
Sharon Singer
Chief Operation Officer
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Review from Ian C (Son of Resident) published on 9 March 2021
Submitted via Website •
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Facilities
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Treated with Dignity
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The Review Score of 9.8 (9.812) out of 10 for Hoyland Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.812 for Hoyland Hall is calculated as follows: ( (135 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.812
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hoyland Hall is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Apr 2019
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Job Title: Home Manager
Joined: 2001
Gillian has been the heart and soul of Hoyland Hall Care Home serving as the dedicated and caring care home manager.
Gillian began her journey at the Hoyland Hall Care Home 23 years ago as a dedicated care assistant, driven by a passion for helping others and a deep commitment to providing the best possible care for the residents. Through hard work, perseverance, and a strong sense of purpose, she steadily worked her way up the ranks, taking on increasing responsibilities and challenges along the way. Gillian's story serves as a testament to the power of dedication, perseverance, and a genuine desire to make a difference in the lives of others.
Her commitment to the well-being of both the residents and staff has earned her the respect and admiration of everyone in the facility.
She goes above and beyond to ensure that each resident receives personalized care and attention, taking the time to listen to their stories, concerns, and needs. Her genuine empathy and patience make her a trusted confidante for many of the residents, providing them with comfort and reassurance in their golden years.
Gillian remains steadfast in her dedication to creating a safe, loving, and enriching environment for both residents and staff. Her passion for caregiving, coupled with her unwavering work ethic, sets her apart as a truly exceptional care home manager who embodies compassion, dedication, and resilience. Hoyland Hall Care Home is not just a place of residence, it is a true home, thanks to the caring leadership of Gillian.
Job Title: Deputy Manager
Wendy, the deputy manager of Hoyland Hall Care Home, is a shining example of professionalism and care in the field of senior living. Her dedication to the well-being of the residents and her commitment to upholding the highest standards of care make her an invaluable asset to the facility.
Wendy's attention to detail and thoroughness in her work ensures that every resident's needs are met with precision and compassion. Her calm demeanour and strong leadership skills create a sense of stability and trust among the staff, fostering a harmonious and supportive work environment. Wendy's ability to balance empathy with efficiency allows her to address challenges with grace and efficacy, always putting the residents' comfort and happiness at the forefront. Her exemplary work ethic and genuine concern for others make her a role model for her colleagues.
Job Title: Head of Care
Joined: 1991
Diane is a dedicated and compassionate individual who has been the heart and soul of Hoyland Hall for over 30 years. With a warm smile and a nurturing presence, she has made a lasting impact on the residents, their families, and the staff.
Having started her career as a caregiver, Diane's journey to becoming the Head of Care is a testament to her commitment to providing the highest quality of care. Her deep understanding of the needs of the residents, coupled with her leadership skills, has earned her the respect and admiration of all who know her.
Diane is known for her patience, empathy, and ability to create a sense of community within the care home. She is always there to lend a listening ear, offer a comforting word, or celebrate the small victories with her residents and staff.
Beyond her regular duties, Diane dedicates her weekends to organizing fundraising events and initiatives to support the residents. Her commitment to enhancing the lives of those under her care knows no bounds, and her unwavering dedication serves as an inspiration to all who have the privilege of knowing her.
Over the years, Diane has faced challenges and triumphs, but her dedication to improving the lives of others has never wavered. Her legacy at Hoyland Hall is one of kindness, integrity, and a genuine passion for caring for others.
Job Title: Activities Coordinator
Joined: 2023
Hayley, the activities coordinator at Hoyland Hall, is a remarkable individual whose dedication and compassion shine through in everything she does. With a heart full of warmth and a mind brimming with creativity, she embodies the essence of putting the residents first before anything else.
Hayley's passion for her role radiates as she tirelessly works to ensure that the residents at Hoyland Hall experience joy, fulfilment, and companionship in their daily lives. She goes above and beyond to create engaging and meaningful activities that cater to the diverse interests and needs of each resident.
Her creativity knows no bounds as she designs innovative programs that spark excitement and laughter among the residents. From arts and crafts sessions to virtual cruises, Hayley infuses every activity with a personal touch that reflects her caring nature.
In the heart of Hoyland Hall, Hayley stands as a beacon of light, spreading joy and love to all who cross her path. Her unwavering commitment to putting the residents first and her boundless creativity make her an indispensable part of the community, enriching the lives of those she touches with her caring spirit.