There are no third party top up fees.
Visiting can take place at any time of the day; however, protected mealtimes from 12:00 to 13:00 and 16:00 to 17:00. Arrangements can be made for residents to dine with their loved ones if they wish.
Private car park at the front of the building just off of Gawber Road, with space available and another car park at the back on Palm Street.
Orchard Views has a Review Score of 8.5 (8.513) out of 10, based on 9 reviews in the last 2 years. Over all time Orchard Views has 9 reviews.
Review from J B (Resident) published on 15 April 2025
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Lindsay Howard, Care Home Manager at Orchard Views
Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you've experienced with the heating - we understand how important a comfortable environment is. Please rest assured that contractors are currently in the process of resolving these heating inconsistencies, and we are committed to ensuring this is sorted as swiftly as possible.We're very grateful for your kind words about our staff. It's lovely to hear that their helpfulness stood out to you, and we will be sure to pass your comments on to the team - they'll be delighted.Thank you again for your valuable feedback and for helping us improve the service we provide.
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Review from R W (Nephew of Resident) published on 11 April 2025
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Lindsay Howard, Care Home Manager at Orchard Views
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you've experienced with the heating - we understand how important a comfortable environment is. Please rest assured that we have contractors currently working to resolve the problem, and we're doing everything we can to ensure it's rectified as soon as possible.We're really grateful for your kind words about our staff - it's wonderful to hear that you found them helpful and pleasant. Your recognition means a lot to the team, who always strive to provide the best care and support.We also appreciate your comments regarding the ensuite facilities. Feedback like yours helps us identify where we can improve, and we'll certainly take your suggestion into consideration for future planning.Thank you again for your thoughtful review.Warm regards.
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Review from P R (Resident) assisted by family/friend published on 8 April 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Lindsay Howard, Care Home Manager at Orchard Views
Thank you ever so much for your kind and thoughtful words. We're truly touched to hear that our staff's cheerful manner brings you comfort and positivity - it means the world to us to know that we're making a difference in your day.While we understand how frustrating it must be not being able to take part in activities, we're so glad that your partner visits regularly and brings you such warmth, companionship, and joy. It's lovely to hear how special those moments are, and we're always here to support both of you in any way we can.We're especially grateful for your kind comment about the care you receive - it truly reaffirms the passion and dedication our team brings to their work every day.With heartfelt thanks.
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Review from J H (Friend of Resident) published on 7 April 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lindsay Howard, Care Home Manager at Orchard Views
Thank you so much for your kind words and thoughtful feedback. We're truly grateful for your support and are so pleased to hear that you found our team welcoming and friendly. It's lovely to know that you feel comfortable asking questions and that the advice and support offered have been helpful. Our new manager is delighted to be recognised for being both approachable and efficient. Meeting the needs of our residents and their friends is at the heart of what we do, and your appreciation means a great deal to us all. Thank you again!
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Review from C S (Resident) published on 7 April 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lindsay Howard, Care Home Manager at Orchard Views
Thank you so much for your kind and thoughtful review. We are truly grateful that you've taken the time to share your experience after being with us for over three years. It means a great deal to the whole team to know that you feel supported, cared for, and comfortable at Orchard Views.We take great pride in maintaining high standards of cleanliness, care, and hospitality, so it's incredibly rewarding to hear that our efforts have contributed to making your stay enjoyable. Your kind words about the staff, the meals, and the overall environment are genuinely appreciated and will be shared with the team - they will be so pleased to know their work is making a difference.Thank you again for your continued trust in us. It's a pleasure and a privilege to have you as part of our Orchard Views family.
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Review from S B (Partner of Resident) published on 2 April 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Lindsay Howard, Care Home Manager at Orchard Views
Thank you very much for your kind and thoughtful review. We're so pleased to hear that you feel well-informed and supported by our team. It's always our aim to ensure both residents and their loved ones feel welcome, valued, and reassured.We're delighted that you're happy with the quality of our meals and the care your partner is receiving. Your recognition means a great deal to all of us at Orchard Views. We're also looking forward to the completion of our new facilities and the added enrichment they'll bring to daily life here.Thank you once again for your trust and support.Warm regards
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Review from H D (Daughter of Resident) published on 19 September 2024
Submitted via Website •
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4.0 out of 5
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Review from Glyn B (Son of Resident) published on 17 September 2024
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3.0 out of 5
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Review from Amanda S (Daughter-in-law of Resident) published on 13 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lorraine McKevitt, Home Manager at Orchard Views
Thank you for your lovely feedback. We're so pleased to hear your father-in-law feels at home and is enjoying his time with us, especially the food and the welcoming environment. Your positive comments about our care and staff are much appreciated. If there's anything more we can do, please let us know.
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The Review Score of 8.5 (8.513) out of 10 for Orchard Views is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.163 for Orchard Views is calculated as follows: ( (37 Excellents x 5) + (40 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 98 Ratings = 4.163
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.35 Points relating to the number of positive Reviews for Orchard Views is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Nov 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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