Riverside Residential Care Home

Camborne Way, Monk Bretton, Barnsley S71 2NR
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9.8 81 Reviews
  • Riverside Residential Care Home, Barnsley
Riverside residential home in Barnsley, South Yorkshire, specialises in the care of elderly residents with a wide range of needs, including dementia support.

The home has rooms decorated to high standards, with modern furnishings and fittings.

A number of spacious communal areas provide a focal point for residents to spend time. It is here that they participate in activities and visiting entertainment.

An activity coordinator prepares a programme of events that changes daily, appealing to individual interests and hobbies, with an aim to provide as varied and engaging a lifestyle as possible.

The home regularly exchanges with local community groups, such as visits from the nearby school. There are landscaped gardens, which are pleasant and secure for short walks and fresh air.

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Care Provided by Riverside Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Pickersgill (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Riverside Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Riverside Residential Care Home Reviews (81)

Total of 81, showing 61-80
9.8

Riverside Residential Care Home has a Review Score of 9.8 (9.798) out of 10, based on 28 reviews in the last 2 years. Over all time Riverside Residential Care Home has 81 reviews.

Overall Experience

  • 64
  • 16
  • 0
  • 0
  • 1

Date Published

81
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28
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Review from Rikki D (Granddaughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my grandfather receives. He looks to be so happy and well cared for. He always has a smile on his face. The staff are very friendly and are always on hand to help. The manager is very attentive and helpful and I couldn't wish for my grandad to be in a better place. Well
done Riverside.

Reply from Faye Callan, Care Home Support Team at Riverside Residential Care Home

Thank you, for your kind comments. Your feedback will be passed onto the team at Riverside.


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Review from Claire B (Daughter-in-law of Resident) published on 22 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home manager runs the home very well. She is very approachable should we need to discuss anything in regards to my father-in-law. The home is clean and well kept. All staff are very friendly and attentive. My father-in-law has come on amazingly since coming to Riverside. I would definitely recommend
this care home.

Reply from Faye Callan, Care Home Support Team at Riverside Residential Care Home

Thank you, for your kind comments. Your feedback will be passed onto the team at Riverside.


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Review from Robert T (Son of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Riverside and the brilliant staff have cared for my father for two years now and after a difficult 2020 with Coronavirus, we went to visit him for the first time. With all the protocols in place, we had a wonderful visit, thanks to the staff and management. Well done to all through this extremely demanding
time.

Reply from Nikki Marsh, Care Home Support Team at Riverside Residential Care Home

Thank you for your kind words, I will make sure your comments are passed on to the staff at Riverside.


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Review from J B (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I think the care given is very good, a disappointment that we are not able to get into Mum's room to over see her clothes and toiletries etc, but surely this will be rectified in due course. Could do with a review with the staff so we could discuss any concerns we have if necessary.

Reply from Riverside Management Team, Riverside Care Home at Riverside Residential Care Home

Thank you for your review. Unfortunately at this moment in time, we must maintain strict protocol to protect residents from Covid-19. Please be aware you are always welcome to contact the home management team should you have any concerns or would like a chat about anything.


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Review from Chris B (Son of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is of a very high standard. Well managed and the care is second to none. My dad is 91 years old and looks as well now as he has done in years. The meals look really nice, the carers do a fantastic job especially one of the senior staff.

Reply from Faye Callan, Care Home Support Team at Riverside Residential Care Home

Thank you for your kind words, I will pass on your comments to Riverside.


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Review from Michelle W (Granddaughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that nana is happy and has a fun and happy life. The staff are fantastic and the home looks great as it’s all been refurbished.
They seem to always be busy doing events and things and I love looking at all the photos of Nana smiling.

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Review from Lee H (Son of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the compassion and care my mum has received at the home. The home was recently bought by a family who are refurbishing the entire home. Mum has settled so well and the whole care team are fantastic.
I feel reassured especially at the moment the home has been COVID free and
I think it’s due to steps the home has taken.
Well done all.

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Review from James H (Son of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family are so grateful for the kindness and support the whole team at Riverside have shown my father. Thank you for all you do.

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Review from E J (Wife of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From first entering Riverside, my husband was treated with care and understanding. Once his needs were known, they were attended to. Being a very quiet person, he did not join in a lot of the activities, but they were provided, draughts, dominoes and group singing ( he joined in that and enjoyed it).
The carers and management, also, made me feel welcome all in all good.

Reply from Susan Pickersgill at Riverside Residential Care Home

Many thanks for taking the time to leave a review for Riverside Care Home, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that you believe your husband is being treated with care and understanding. It is also pleasing to hear that our hard-working team have made you feel welcome.
Kind regards, Home Manager.


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Review from S S (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, management are excellent. Very good with Mum. Mum is cared for in bed, we could not wish for anything better for Mum. The manager is very caring and approachable. There has been a big improvement in Riverside since the new manager has been there. The manager and staff work very hard to keep
the home well kept. Activities coordinator is excellent. Residents are doing different activities throughout the day. Also, she goes into rooms to do activities with residents who are in bed.

Reply from Sue Pickersgill, Home Manager at Riverside Residential Care Home

Many thanks for taking the time to leave a review for Riverside, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you could not wish for anything better for your mum. It is also pleasing to hear you are more than pleased with our range of activities.
Kind regards, Sue Pickersgill, Home Manager.


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Review from Alan V (Husband of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home exceeded my expectations.
The staff were consistently friendly and attentive.
They treated my wife well and were very ready to give advice and guidance about my wife's condition.
The centre manager needs a special mention - she was excellent.
She is a real asset to the care home!

Reply from Sue Pickersgill, Home Manager at Riverside Residential Care Home

Many thanks for taking the time to leave a review for Riverside, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that our home has exceeded all of your expectations. It is also pleasing to hear that you found our hardworking staff to be consistently friendly.
Kind regards.


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Review from Pamela J (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Riverside Residential, staff are very helpful and made my father feel very welcome, he has settled in very well. They have lovely meals, plenty of drinks. Staff keep me informed of his daily progress. I rest easy knowing he is well cared for. Thank you Riverside staff.

Reply from Sue Pickersgill, Home Manager at Riverside Residential Care Home

Many thanks for taking the time to leave a review for Riverside, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff to be helpful and have made your father feel very welcome. It is also pleasing to hear that you can rest easy, knowing that he is well cared for.
Kind regards. Sue Pickersgill, Home Manager.


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Review from Frank C (Husband of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise and gratitude for the way each and every one of the staff involved who look after my wife.
Thank you to all for the care and attention she receives.

Reply from Sue Pickersgill, Home Manager at Riverside Residential Care Home

Many thanks for taking the time to leave a review for Riverside Care Home, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find that you wife is treated with the utmost care and attention at all times.
Kind regards, Home Manager


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Review from Maureen B (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the short period of time, my mum has been in Riverside, everything is good. Staff are always available to talk about my mum, answer any questions we have. The home is clean and the food is very good.

Reply from Sue Pickersgill, Home Manager at Riverside Residential Care Home

Many thanks for taking the time to leave a review for Riverside Care Home, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff are always on hand to answer questions and provide updates about your mum.


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Review from Tom R (Son of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always greeted with a smile and supplied refreshments and nice meals. Carers are in general, very attentive and concerned.
Senior carers will listen about care and medication. Her accommodation is very homely and livable. These facilities are excellent with concerned and able management. Well
done. A small concern is mum may need her pad changing more and a constant supply of liquid.
I thank all the staff. Thank you.

Reply from Susan Pickersgill, Care Home Manager at Riverside Residential Care Home

Thank you for this fantastic review. Our team work tirelessly to ensure that they provide the best possible care that they can, as well as making our resident's families feel as comfortable as possible, so it is wonderful to hear all of this reflected in your kind words. If you have any further feedback regarding your mother's care, please feel free to come and have a chat whenever you are next in the home. My door is always open.


Kind Regards,
Care Home Manager


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Review from G S (Friend of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and helpful. My friend received all the help and consideration she needed. I visited regularly and always found the home to be first class. No complaints whatsoever.

Reply from Susan Pickersgill, Care Home Manager at Riverside Residential Care Home

Thank you for your wonderful review of our home. Our staff are extremely dedicated and caring, striving to provide the best care possible for all of our residents, so it is wonderful to see that reflected in your kind words.


Kind Regards,
Care Home Manager


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Review from R S (Grandson of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was impressed with the friendly nature of the care home, my grandmother was very happy and comfortable in her surroundings.
My grandmother has only been a resident for a few weeks so I have very little history to report.

Reply from Susan Pickersgill, Care Home Manager at Riverside Residential Care Home

Many thanks for taking the time to review our home. I'm glad to hear that your grandmother is happy and comfortable and that the home is friendly. Kind regards, Care Home Manager.


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Review from V S (Granddaughter of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was very happy and comfortable, the staff were very engaging and happy to assist. The room was warm, cosy and felt very homely. The building was large and open, however, I didn't have time to view it.

Reply from Susan Pickersgill, Care Home Manager at Riverside Residential Care Home

Many thanks for leaving such a lovely review of our home. I’m glad that your grandmother is happy and comfortable and that the staff are happy to help.


Kind Regards,
Susan Pickersgill,
Care Home Manager


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Review from J M (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here seven years and I have not encountered any problems.

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Review from Phyllis R (Wife of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into respite care with a view to permanent care. I found the staff extremely friendly and helpful towards myself and my husband who is suffering from Alzheimer's disease. He has a nice room and there is plenty of outdoor space for us to access which is beneficial to him as in his younger
days he loved the garden. The staff are very patient and caring towards the residents and said residents are always clean and tidy.

Reply from Tracey Wilson, Head of Regional Operations at Riverside Residential Care Home

Thank you for taking the time to write a positive review for Riverside, all comments are greatly appreciated and I will certainly pass them on to the team. The staff always make great efforts to make sure the residents are always happy and we are glad that you and your husband find the staff friendly, helpful and caring.
Home Manager


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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Riverside Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Riverside Residential Care Home is calculated as follows: ( (295 Excellents x 5) + (22 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 332 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverside Residential Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Sue

Sue Pickersgill

Job Title: Home Manager

My name is Sue Pickersgill and I am the Home Manager here at Riverside Care Home. I have worked in the care sector for the past 25 years, and I have been the Home Manager at Riverside since September 2018.


Sue works closely with her team and likes to know that everyone who lives at Riverside has a happy, enjoyable and sociable life.


Sue and all the staff and residents at Riverside love to meet new people, so why not pop in and enjoy a cuppa and a chat?