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Riverside Residential Care Home has a Review Score of 9.8 (9.845) out of 10, based on 25 reviews in the last 2 years. Over all time Riverside Residential Care Home has 83 reviews.
Review from J M (Son of Resident) published on 21 November 2018
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
Review from Phyllis R (Wife of Resident) published on 22 August 2017
Submitted via Postal Card •
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Reply from Tracey Wilson, Head of Regional Operations at Riverside Residential Care Home
Thank you for taking the time to write a positive review for Riverside, all comments are greatly appreciated and I will certainly pass them on to the team. The staff always make great efforts to make sure the residents are always happy and we are glad that you and your husband find the staff friendly, helpful and caring.
Home Manager
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Treated with Dignity
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Value for Money
Review from Kathleen C (Resident) published on 26 October 2016
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Reply from Lauren Mooney, Care home manager at Riverside Residential Care Home
Thank you very much for your review regarding your stay at Riverside.
I am so pleased that you enjoyed your time here and that you found you received good care.
It is very important to us that our residents feel at home and have everything they need.
Thank you again
Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.845) out of 10 for Riverside Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.845 for Riverside Residential Care Home is calculated as follows: ( (278 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 297 Ratings = 4.845
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Riverside Residential Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Nov 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
My name is Sue Pickersgill and I am the Home Manager here at Riverside Care Home. I have worked in the care sector for the past 25 years, and I have been the Home Manager at Riverside since September 2018.
Sue works closely with her team and likes to know that everyone who lives at Riverside has a happy, enjoyable and sociable life.
Sue and all the staff and residents at Riverside love to meet new people, so why not pop in and enjoy a cuppa and a chat?