Thornhill House has a Review Score of 9.9 (9.899) out of 10, based on 50 reviews in the last 2 years. Over all time Thornhill House has 192 reviews.
Review from A S (Sister of Resident) published on 5 February 2025
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Review from M T (Resident) published on 30 January 2025
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Review from Shaun O (Son of Resident) published on 27 January 2025
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Review from J T (Daughter-in-law of Resident) published on 27 January 2025
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Review from Joanne A (Daughter of Resident) published on 27 January 2025
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Review from S H (Daughter of Resident) published on 27 January 2025
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Review from Michelle L (Daughter of Resident) published on 13 November 2024
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Review from Nicola B (Friend of Resident) published on 7 November 2024
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Reply from Christian Mason, Registered Manager at Thornhill House
Thank you for your kind words, these will be shared with staff.
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Review from Ronnie B (Son of Resident) published on 7 November 2024
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Reply from Christian Mason, Registered Manager at Thornhill House
Thank you for your kind words, these will be shared with staff.
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Review from E K (Daughter of Resident) published on 5 November 2024
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Reply from christian mason, Registered Manager at Thornhill House
Thank you for your review, will pass comments to staff.
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Review from Anne T (Daughter of Resident) published on 31 October 2024
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Reply from christian mason, Registered Manager at Thornhill House
Thanks, appreciate your lovely feedback. I'll pass this on to the staff.
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Review from Dean B (Son of Resident) published on 31 October 2024
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Reply from christian mason, Registered Manager at Thornhill House
Thank you so much for lovely feedback, will pass this on to staff.
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Review from L H (Son of Resident) published on 30 October 2024
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Reply from Christian Mason, Registered Manager at Thornhill House
Thankyou for your review. Unfortunately the comments are not factual and we had to act in the safety of residents and staff. The manager was actually overseas, on return he helped find a placement at our sister home where the lady settled well. The lady was taken outside with her sister for a cigarette. I appreciate your feedback and happy to discuss in detail.
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Review from Julie S (Daughter of Resident) published on 20 September 2024
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Review from Louise S (Granddaughter of Resident) published on 28 August 2024
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Review from K D (Daughter of Resident) published on 3 August 2024
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Review from Laura W (Daughter of Resident) published on 7 June 2024
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Review from L W (Son-in-law of Resident) published on 7 June 2024
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Review from Mandy L (Daughter-in-law of Resident) published on 7 June 2024
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Review from Jayne G (Ex Family Member) published on 6 June 2024
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The Review Score of 9.9 (9.899) out of 10 for Thornhill House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.899 for Thornhill House is calculated as follows: ( (570 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 593 Ratings = 4.899
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Thornhill House is based on 49 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 49 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jun 2019
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Job Title: Operations director
Joined: 2015
To support each home and ensure compliance is maintained and the residents get quality care.
Job Title: Deputy Manager
Joined: 2012
My role is to endeavour that all residents have a life worth celebrating and that the home is run smoothly and efficiently
Job Title: Manager
Joined: 2014
I have my level 5 in management and a wealth of experience in the care home setting. I aim to ensure my residents are provided with a stimulating environment and quality care.