Thornhill House has a Review Score of 9.9 (9.899) out of 10, based on 50 reviews in the last 2 years. Over all time Thornhill House has 192 reviews.
Review from K S (Daughter of Resident) published on 5 June 2024
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Review from Sue N (Daughter of Resident) published on 5 June 2024
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Review from D C (Friend of Resident) published on 5 June 2024
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Review from M M (Daughter of Resident) published on 23 April 2024
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Review from Jean C (Daughter of Resident) published on 23 April 2024
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Review from S E (Granddaughter of Resident) published on 8 February 2024
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Review from E P (Regular Volunteer) published on 29 January 2024
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Review from Angela P (Mother-in-law of Resident) published on 18 January 2024
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Review from Laura B (Ex Family Member) published on 18 January 2024
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Review from Jane L (Niece of Resident) published on 18 January 2024
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Reply from Michael Smith, Operations Director at Thornhill House
What a lovely review to read this morning, thank you so much for taking the time to share your experience with us, I will feedback to the team in the upcoming staff meeting.
If we can ever do anything to make things even better, please speak to a member of the management team.
Thanks again.
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Review from K S (Niece of Resident) published on 17 January 2024
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Review from Julie M (Daughter of Resident) published on 17 January 2024
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Review from R N (Son-in-law of Resident) published on 17 January 2024
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Review from Abbey R (Granddaughter of Resident) published on 17 January 2024
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Review from J A (Friend of Resident) published on 12 January 2024
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Reply from christian mason, Registered Manager at Thornhill House
Thank you so much for the lovely words which will share with staff.
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Review from L B (Ex Family Member) published on 12 January 2024
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Reply from christian mason, Registered Manager at Thornhill House
Thank you so much will let the team know your comments.
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Review from J H (Son of Resident) published on 12 January 2024
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Review from Andrea C (Friend of Resident) published on 12 January 2024
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Review from Carol W (Daughter of Resident) published on 12 January 2024
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Review from Graham B (Son of Resident) published on 8 January 2024
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Reply from Michael Smith, Operations Director at Thornhill House
Thank you so much for your kind words, they really are encouraging.
We agree, Team Thornhill are fantastic
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The Review Score of 9.9 (9.899) out of 10 for Thornhill House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.899 for Thornhill House is calculated as follows: ( (570 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 593 Ratings = 4.899
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Thornhill House is based on 49 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 49 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jun 2019
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Job Title: Operations director
Joined: 2015
To support each home and ensure compliance is maintained and the residents get quality care.
Job Title: Deputy Manager
Joined: 2012
My role is to endeavour that all residents have a life worth celebrating and that the home is run smoothly and efficiently
Job Title: Manager
Joined: 2014
I have my level 5 in management and a wealth of experience in the care home setting. I aim to ensure my residents are provided with a stimulating environment and quality care.