Thornhill House has a Review Score of 9.9 (9.899) out of 10, based on 50 reviews in the last 2 years. Over all time Thornhill House has 192 reviews.
Review from L S (Daughter of Resident) published on 12 November 2023
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Review from Andrew P (Son-in-law of Resident) published on 9 October 2023
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Review from Zoe H (Granddaughter of Resident) published on 28 September 2023
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Review from Jayne P (Daughter-in-law of Resident) published on 27 September 2023
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Review from Nik W (Grandson of Resident) published on 31 August 2023
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Review from Kathleen W (Sister of Resident) published on 28 June 2023
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Review from Ann B (Daughter of Resident) published on 24 May 2023
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Reply from Michael Smith, Head of Operations at Thornhill House
Thank you so much for your kind words, it really does help to boost morale to see that our efforts are appreciated. I will ensure that this is communicated to the team in our next staff meeting.
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Review from John B (Son of Resident) published on 23 May 2023
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Review from Ruth R (Daughter of Resident) published on 5 May 2023
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Reply from christian mason, Registered Manager at Thornhill House
Thank you for your review, this means so much to us all.
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Review from Victoria W (Niece of Resident) published on 5 May 2023
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Reply from christian mason, Registered Manager at Thornhill House
Thank you for your kind words, these have been passed on to the staff.
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Review from Keith W (Son of Resident) published on 11 July 2022
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Review from R B (Brother of Resident) published on 1 July 2022
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Review from Frances G (Granddaughter of Resident) published on 29 June 2022
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Review from A O (Daughter of Resident) published on 29 June 2022
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Review from Kathryn O (Daughter of Resident) published on 28 June 2022
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Review from D J (Daughter of Resident) published on 28 June 2022
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Review from Liam H (Friend of Resident) published on 28 June 2022
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Review from D W (Grandson of Resident) published on 28 June 2022
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Review from Christopher C (Son-in-law of Resident) published on 28 June 2022
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Review from Shelley W (Granddaughter of Resident) published on 28 June 2022
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The Review Score of 9.9 (9.899) out of 10 for Thornhill House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.899 for Thornhill House is calculated as follows: ( (570 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 593 Ratings = 4.899
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Thornhill House is based on 49 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 49 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jun 2019
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Job Title: Operations director
Joined: 2015
To support each home and ensure compliance is maintained and the residents get quality care.
Job Title: Deputy Manager
Joined: 2012
My role is to endeavour that all residents have a life worth celebrating and that the home is run smoothly and efficiently
Job Title: Manager
Joined: 2014
I have my level 5 in management and a wealth of experience in the care home setting. I aim to ensure my residents are provided with a stimulating environment and quality care.