Albany House

5 Woodlands Road, Woodlands, Doncaster DN6 7JX
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8.5 13 Reviews
  • Albany House, Doncaster
Albany House is registered to offer personal care for up to forty residents, welcoming older people and also offers specialist dementia care provision. Albany House has an excellent reputation both locally and with the local authorities.

The service supports independence within the care setting and offers respite, with carers respecting the opinions of service users and their families and being up-to-date with current regulatory requirements.

Comfortable furnishings and communal areas add to the service satisfaction, with a wide range of social events and activities to enjoy. Albany House believes in creating a Home from Home.

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Care Provided by Albany House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kelly Richardson (Registered Manager)
  • Admission Criteria
    • Private, NHS, LA, CHC
    • Ages 55+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (4)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for Albany House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £820
    • Self-Funded Residential Dementia Care £820 – £840
    • RESPITE Self-Funded Residential Care £950 – £970
    • RESPITE Self-Funded Residential Dementia Care £975 – £995
  • (these prices are only a guideline, please contact Albany House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Albany House Reviews (13)

8.5

Albany House has a Review Score of 8.5 (8.458) out of 10, based on 3 reviews in the last 2 years. Over all time Albany House has 13 reviews.

Overall Experience

  • 10
  • 2
  • 1
  • 0
  • 0

Date Published

13
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2
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10

Review from Anne M (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with this care home is that it's second to none. All carers management etc are unbelievably caring. All lovely people. I have no complaints at all. My mother-in-law and my mother have been cared for in the Albany and I can't thank them enough.

Reply from Kelly Richardson, Home Manager at Albany House

Thank you so much for your review, we will make sure to pass on your comments to all the staff at Albany House


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Review from Joanne P (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff - attentive to each resident. When visiting my mum 6 days in consecutive was treated like family - all residents included in conversations, activity and well-being considered.
While the home is an older residence, the house is clean, well maintained and feels homely!

Reply from Kelly Richardson, Home Manager at Albany House

Thank you so much for your kind words, we will make sure the staff are informed.


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Review from J C (Son of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here a year now. And I cannot fault the care he's received over the past 12 months. We now have a new home manager who used to be the deputy is fitting in nicely.. and goes above and beyond in her duties. The manager is approachable and listens to feedback. Also, we have a lovely new
deputy manager. All the care staff and non-care staff are lovely friendly and welcoming. I would give Albany House a 10/10.

Reply from Maria Stroe, Registered Manager at Albany House

Thank you so much for your wonderful comments; be assured we will pass your review to all the employees at Albany House.


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Review from Steven B (Son-in-law of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have been more helpful, clean, and tidy. Staff are excellent. Couldn't be more caring or nice.

Reply from Meera Shah, Director at Albany House

Thank you for your kind comments which we will pass on to the team.


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Review from D H (Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was only here for respite but decided to stay. Lots to do. Exotic animals coming in next week.

Reply from Meera Shah, Director at Albany House

Thank you so much for your positive feedback which we will relay to the team.


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Review from D P (Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Put Christmas decorations up and sang carols. Staff very friendly.

Reply from Meera Shah, Director at Albany House

Thank you for your valuable feedback which we will relay to the Team.


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Review from R H (Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a nice home. Staff have taken me to see my son and they help me keep in touch with my family in Australia.

Reply from Meera Shah, Director at Albany House

Thank you so much for your positive feedback which we will share with the staff team.


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Review from Winston P (Son of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I was a little unsure about my mum staying here, even though at the time it was only for four/five weeks. However I was pleased with how my mum was looked after and at first, I became happier with my mum being at Albany House. However, after my mum's assessment showed she needed to stay in a care home
for the rest of her life, things changed. Don't get me wrong, the staff can not do enough for you and all seem friendly, however, the place is let down by the fact the manager does seem to be bothered doing his job. After calling each day for five days running, asking to speak with him, each time being told he is busy but he will call you back, but he never did. I am now left not being able to make a visit because he can not be bothered to call me back and also I am unable to sort my Mum's future care again because he has not called me back. Now I am left with contacting the head office to make a formal complaint.

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Review from S H (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having seen Albany House from the outside not looking its best, I was very anxious as to the care my mother would receive. However not able to go fully into the care home at this present time I can only comment on what I have experienced. The staff I have met have been very caring and respectful which
has given me much comfort. There was an incident with a staff member - it was dealt with in a professional manner. The manager kept me fully informed of all procedures and any support we may need.

Reply from Richard Goodson-Stewart, Manager at Albany House

Thank you so much for your review. I am glad we are meeting your expectations and you are happy with the care delivery and felt supported. I will pass on your kind words to the team.
Thank you for your feedback on the outside of the building, this is something I am working on currently.


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Review from Malcolm B (Husband of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at Albany House to be warm and friendly. I have witnessed nothing but kindness to my wife. She is quite obviously very happy at Albany House and the staff seem to be happy with her. My wife is happy, so I am happy. I am satisfied that my wife's health and well-being needs are
being fully met.

Reply from Richard Goodson-Stewart, Manager at Albany House

Thank you, this review means a lot. All the staff at Albany work hard during these trying times to deliver top quality care. I will pass on your kind words to the staff.


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Review from Heather B (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has given my mother the best care, dignity, and compassion during end-of-life care. As I have spent so much time in the home I could hear the carers interacting with other residents so the care they receive is consistent, not just a show when visitors are around. Every single one of the
carers deserves a medal, they are angels in disguise, I would never have got through it without them. The care home manager is so obliging and the staff are happy in their jobs, which makes good carers. I thank every single one of you, thank you all so much.

Reply from Richard Goodson-Stewart, Manager at Albany House

Thank you for taking the time to write this review and kind words. Your mum was such a lady and will be sorely missed. I will pass your comments over to the staff team and thank you again.


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Review from M H (Niece of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have always been very satisfied with our relative's care. She is always clean and well cared for by staff. She has been in Albany House since 2017 and we have always been satisfied with the care given. Any questions we have they are only too pleased to answer. Wouldn't want her anywhere else.

Reply from Richard Goodson-Stewart, Manager at Albany House

Thank you for taking the time to write this review and kind words. It is our pleasure to look after your loved one. I will pass your comments over to the staff team.


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Review from J R (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and welcoming. The carers that I have seen with Mom have all been lovely and helpful. Obviously, with Covid, I have not been able to be in the home very much, but I am happy that Mom is being well looked after.

Reply from Meera Shah, Director at Albany House

Thank you so much for your encouraging positive feedback which we will pass onto the team.


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Current Review Score: 8.5 (8.458)

Overview of Review Score

The Review Score of 8.5 (8.458) out of 10 for Albany House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Albany House is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.625 Points relating to the number of positive Reviews for Albany House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 3 Positive Reviews ÷ 8 = 0.375

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Kelly Richardson

Job Title: Home Manager

Joined: 2022

Welcome to the Albany house page, I have been in care for over 25 + years, with a level 5 degree in health and social care, I joined the Albany team in 2022 as the deputy manager, and I have recently been promoted the home manager.


Frequently Asked Questions about Albany House

What types of Care is Albany House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Albany House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Albany House have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Albany House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Albany House to the centre of Doncaster?

3.8 mile(s) as the crow flies, distance by road may be significantly further.