No restrictions on visiting for friends and family members.
Free parking on site.
Cantley Grange has a Review Score of 9.9 (9.879) out of 10, based on 14 reviews in the last 2 years. Over all time Cantley Grange has 49 reviews.
Review from Ann J (Daughter of Resident) published on 6 August 2021
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Reply from Tina Rushton, home manager at Cantley Grange
Thank you for taking the time to write your kind review. We are really pleased your mum is happy and settled at Cantley Grange. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team who work hard to deliver high standards of quality care. Many thanks.
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Review from Karen B (Daughter of Resident) published on 16 July 2021
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Reply from tina rushton, home manager at Cantley Grange
Thank you for taking the time to write your kind review. We are really pleased your mum was happy and settled at Cantley Grange. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team who work hard to deliver high standards of quality care. Many thanks.
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Review from N C (Son of Resident) published on 18 May 2021
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Reply from Tina Rushton, Home Manager at Cantley Grange
Thank you for taking the time to write your kind review. We are really pleased your mum is happy and settled at Cantley Grange. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team who work hard to deliver high standards of quality care. Many thanks.
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Review from A G (Husband of Resident) published on 4 May 2021
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Reply from Tina Rushton, Home Manager at Cantley Grange
Thank you for taking the time to write your kind review. We are really pleased your wife is happy and settled at Cantley Grange. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team who work hard to deliver high standards of quality care. Many thanks.
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Review from Giselle B (Daughter of Resident) published on 21 April 2021
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Reply from Tina Rushton, Home Manager at Cantley Grange
Thank you, Giselle for taking the time to write your kind review. We are really pleased your mum is happy and settled at Cantley Grange. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team who work hard to deliver high standards of quality care. Many thanks.
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Review from Roy M (Husband of Resident) published on 10 March 2021
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Reply from Tina Rushton, Home Manager at Cantley Grange
Thank you, Roy, for taking the time to write your kind review. We are really pleased your wife is happy and settled at Cantley Grange. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team who work hard to deliver high standards of quality care. Many thanks.
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Review from Kim L (Daughter of Resident) published on 10 March 2021
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Reply from Tina Rushton, Home Manager at Cantley Grange
Thank you, Kim, for taking the time to write your kind review. We are really pleased your dad is happy and settled at Cantley Grange. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team who work hard to deliver high standards of quality care. Many thanks.
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Review from Deborah M (Daughter of Resident) published on 26 February 2021
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Reply from Tina Rushton, Home Manager at Cantley Grange
Thank you, Deborah, for taking the time to write your kind review. We are really pleased your dad is happy and settled at Cantley Grange. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team who work hard to deliver high standards of quality care. Many thanks.
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Review from G P (Daughter of Resident) published on 24 February 2021
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Reply from Tina Rushton, Home Manager at Cantley Grange
Thank you Glynis, for taking the time to write your kind review. We are really pleased your dad is happy and settled at Cantley Grange. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team who work hard to deliver high standards of quality care. Many thanks, Tina.
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Review from Susan B (Daughter of Resident) published on 22 February 2021
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Reply from Tina Rushton, Home Manager at Cantley Grange
Thank you Susan, for taking the time to write your kind review. We are really pleased your mum felt at home at Cantley Grange. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team who work hard to deliver high standards of quality care. Many thanks, Tina.
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Review from Susan C (Friend of Resident) published on 22 February 2021
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Reply from Tina Rushton, Home Manager at Cantley Grange
Thank you Susan, for taking the time to write your kind review. We are really pleased your friend is happy and settled at Cantley Grange. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team who work hard to deliver high standards of quality care. Many thanks, Tina.
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Review from K B (Daughter of Resident) published on 31 August 2020
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Review from Jenny J (Daughter of Resident) published on 25 August 2020
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Reply from Tina Rushton, Home Manager at Cantley Grange
Thank you so much for your kind words. I will pass this on to all the staff team.
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Review from B E (Wife of Resident) published on 16 July 2020
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Reply from Tina Rushton, Home Manager at Cantley Grange
Thank you for your lovely comments; the pots at the front are still in bloom. Thank you again for doing this, we will pass on your comments to the staff team.
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Review from I M (Resident) published on 14 July 2020
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Reply from Kevin Robinson-Husband, Regional Manager at Cantley Grange
I would like to thank you for the lovely comments and taking the time to submit a review.
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Review from R J (Resident) published on 14 July 2020
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Reply from Kevin Robinson-Husband, Regional Manager at Cantley Grange
Thank you for your response, this is greatly appreciated and thank you for the lovely comments.
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Review from S S (Daughter of Resident) published on 3 October 2019
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Reply from Tina Rushton, Cantley Grange at Cantley Grange
Many thanks for taking the time to leave a review for Cantley Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home to be a caring and lovely environment. It is also pleasing to hear that you find all of our staff to be great and welcoming.
Kind regards, Tina Rushton, Home Manager.
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Review from Gary C (Son of Resident) published on 27 June 2019
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Reply from Tina Rushton, Home Manager at Cantley Grange
Many thanks for taking the time to leave a review for Cantley Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mother has settled in and is very happy with us. It is also gratifying to hear that you find our staff to be pleasant and helpful and that you find our home to be head and shoulders above other homes that you have viewed.
Kind regards Tina Rushton, Home Manager
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Review from Heather B (Friend of Resident) published on 18 June 2019
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Reply from Tina Rushton, Home Manager at Cantley Grange
Many thanks for taking the time to leave a review for Cantley Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your friend is well looked after and that you find our staff to be friendly, approachable and pleasant. It is also pleasing to hear that staff always respond promptly when asked for assistance and that you find our home to be pleasant and welcoming when you visit.
Kind regards Tina Rushton, Home Manager
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Review from Susan H (Daughter of Resident) published on 5 June 2019
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Reply from Tina Rushton, Home Manager at Cantley Grange
Many thanks for taking the time to leave a review for Cantley Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mum was well cared for during her recent stay and that you found our team to be helpful and approachable.
Kind regards Tina Rushton, Home Manager.
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The Review Score of 9.9 (9.879) out of 10 for Cantley Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.879 for Cantley Grange is calculated as follows: ( (145 Excellents x 5) + (20 Goods x 4) ) ÷ 165 Ratings = 4.879
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cantley Grange is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Apr 2022
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Job Title: Home Manager
Joined: 2018
I have 38 years of experience in care.
I have numerous Qualifications including - NVQs 1/2/3/5 health and social care, customer service 1 and 2,
Moving and handling trainer and a dementia champion,
I have previously worked as a Care Assistant and a Home Cook.
I'm really proud of becoming a Home manager in 2014 and believe that helping people, making sure that residents' needs are met and that the care home is their home
In my spare time, I enjoy my grandchildren, a 2-year-old boy and a 4-month-old girl and spending time and going out with family
Job Title: Deputy Manager
Joined: 2007
Hi, my name is Elaine and I am the Deputy Manager at Cantley Grange. I have worked at Cantley Grange since the home first opened in 2007, beginning as a Night Senior Carer.
Working at Cantley Grange is very enjoyable as I have not only seen the home develop into the amazing place it is today, but during my extensive period here I have managed to create bonds with residents, family and staff which will stay with me for life.
I am a very helpful and caring person and always here to answer any questions you may have. In my spare time I enjoy spending time with my family and dog.
Job Title: Administrator
Joined: 2016
Hi, my name is Julie and I have been the administrator at Cantley Grange for the past 5 years. Before working at Cantley I worked as an Emergency Call Handler.
I enjoy working as the administrator as I get to meet a wide range of people and create meaningful relationships with the residents.
I would say I am polite, friendly and outgoing. In my spare time, I enjoy walking with my dog, Honey.