Care Home Open Day
Organiser: Cantley Grange
Date:
Saturday 17 Sep 2016
Location: Cantley Grange
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Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
No restrictions on visiting for friends and family members.
Free parking on site.
Cantley Grange has a Review Score of 9.9 (9.879) out of 10, based on 14 reviews in the last 2 years. Over all time Cantley Grange has 49 reviews.
Review from Suzanne E (Partner of Resident) published on 8 April 2019
Submitted via Postal Card •
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Reply from Tina Rushton, Care Home Manager at Cantley Grange
Thank you so much for this perfect review of our home. It means so much to all of our hard-working staff to see our home rated 5/5 in every aspect. Once again, thank you.
Kind Regards, Tina Rushton
Care Home Manager.
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Review from Nancy J (Sister of Resident) published on 20 February 2019
Submitted via Postal Card •
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Reply from Tina Rushton, Care Home Manager at Cantley Grange
Many thanks for the lovely review. I’m delighted to hear your brother is very happy with his care and our home is welcoming. Kind regards, Care Home Manager.
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Review from G W (Niece of Resident) published on 20 February 2019
Submitted via Postal Card •
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Reply from Tina Rushton, Care Home Manager at Cantley Grange
Thank you for the review. It’s lovely to hear that our staff are helpful and good with our residents. Thank you also for the feedback, I will be passing this onto the staff. Kind regards, Care Home Manager
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Review from Shirley A (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card •
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Reply from Tina Rushton, Care Home Manager at Cantley Grange
Many thanks for taking the time to review our home and the feedback. Please do come speak to me directly if you would like to discuss the issues you have raised. Thanks, Care Home Manager
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Review from I J (Nephew of Resident) published on 12 December 2017
Submitted via Postal Card •
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Reply from Sandra Allen, Home Manager at Cantley Grange
Many thanks for taking the time to write a positive review for Cantley Grange, all feedback is really appreciated and I will be sure to pass your comments onto the team. I am very pleased to read that you feel the home is the best for your Auntie to be in, we strive on providing the best care possible for all of our residents and making their relatives feel as welcome as possible.
Sandra Allen, Home Manager
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Review from Debbie T (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card •
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Reply from Sandra Allen, Home Manager at Cantley Grange
Many thanks for taking the time to leave the review about your mum, and we are glad that your overall feeling about the home is positive.
We continually strive to provide the best care and environment for our residents and we take on board feedback, which we share with colleagues.
We recently updated at our Resident & Relatives meeting our upgrades plans for various parts of the home, and we will provide further information as these develop.
Any care practices are aimed at providing the very best person-centred care, whilst adhering to best care practices, and we will continue to work with you and our families to achieve the best care for each individual.
Kind regards
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Review from C S (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card •
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Reply from Sandra Allen, Home Manager at Cantley Grange
Many thanks for taking the time to leave a review for Cantley Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that you feel your mum is well looked after, and that you would have no hesitation in recommending our home.
Kind regards Home Manager
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Review from Jean B (Wife of Resident) published on 11 July 2017
Submitted via Website •
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Reply from Sandra Allen, Home Manager at Cantley Grange
Many thanks for taking the time to review Cantley Grange. It is lovely to hear that you feel that staff are caring and professional. I am pleased your husband felt comfortable during his stay in the home and I will ensure I share all of your comments with the team. Kind regards
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Review from Raymond B (Son of Resident) published on 20 April 2017
Submitted via Postal Card •
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Reply from Sandra Allen, Home Manager at Cantley Grange
Thank you very much for your review. I am so pleased that your mother enjoyed her stay here and that you were happy with the care that she received.
Our staff do work hard to maintain a high standard of care and communication.
It is lovely to know that this is noted.
Thank you again.
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The Review Score of 9.9 (9.879) out of 10 for Cantley Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.879 for Cantley Grange is calculated as follows: ( (145 Excellents x 5) + (20 Goods x 4) ) ÷ 165 Ratings = 4.879
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cantley Grange is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Apr 2022
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Organiser: Cantley Grange
Date:
Saturday 17 Sep 2016
Location: Cantley Grange
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Organiser: Cantley Grange
Date:
Saturday 19 Sep 2015
Location: Cantley Grange
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Organiser: Cantley Grange
Date:
Saturday 13 Apr 2013
Location: Cantley Grange
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Job Title: Home Manager
Joined: 2018
Job Title: Deputy Manager
Joined: 2007
Job Title: Administrator
Joined: 2016