Clarence House

West Road, Mexborough S64 9NL
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8.8 51 Reviews
  • Clarence House, Mexborough
Clarence House is a charming property that is also versatile to a wide range of personal care needs.

Providing skilled care, Clarence House offers a fulfilling lifestyle, with highly qualified nurses and carers supporting personal choices as well as a dedicated Activity Co-ordinator to facilitate meaningful activities and a number of additional features, such as a hair and beauty salon, a choice of comfortable lounges and in-house entertainments.

All single bedrooms are en-suite, supporting privacy and dignity at all times, with residents able to contact carers 24-hours a day.

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Care Provided by Clarence House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dianne McKenna (Home Manager)
  • Admission Criteria
    • NHS Referrals Social Service Referrals Private Referrals
    • Ages 45+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001
    • Number of floors: 3

Funding & Fees Guide for Clarence House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car parking facilities at the back of the home and to the side.


Clarence House Reviews (51)

Total of 51, showing 1-20
8.8

Clarence House has a Review Score of 8.8 (8.785) out of 10, based on 8 reviews in the last 2 years. Over all time Clarence House has 51 reviews.

Overall Experience

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Date Published

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Review from J D (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the thoughtful plan for mum moving into her new room, I and staff have noticed great improvement with mum all round. The staff are always busy but there's always someone available for a quick word. Everywhere around the care home is really clean. The staff are really friendly and helpful and
empathetic. Sewing names into belongings is advisable as understandably laundry has a busy job to reunite items with their owners. Mum continues to enjoy a great variety of choice for her meal times and the food and drinks are really good. So happy mum is safe and secure as I live elsewhere in the country and get limited quality time with mum. Big thank you to all the team.

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Review from M C (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both our parents are residents at Clarence House, both with different needs. We feel that the care they receive is good, most of the staff are very professional and are friendly and can update you and relevant information.
They have a residents meeting every month and one for the family so if you
have any concerns or your loved ones do they can be voiced here.
The rooms are being updated at the moment.

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Review from R M (Son-in-law of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and facilities are professional, caring and friendly. Highly satisfied with the care that my mother-in-law is receiving and my wife and I are very pleased that we have chosen Clarance House.

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Review from P F (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and dedication given to my mum at Clarence House is second to none. She is really well cared for and looked after by all the staff at all levels. I feel confident with my mum being in their care. It's often the little things that matter and make all the difference, such as the way the cleaner
takes care of my mum's room, watering the plants, making sure her chair is facing the tv, her table has a couple of her chocolates out, to mention just a few things. The catering staff will go out of their way to ensure she has the food she likes all that is made from scratch. The carers take the time to ensure she is comfortable and helps her to drink etc. The management are approachable listen to you and take action if required. Thank you Clarence House.

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Review from Lee H (Son of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Live local from here so great location. The people are very helpful when needed also always tidy around the home. Thanks.

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Review from Ken P (Friend of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As executor of an elderly friend who has been a full-time resident at Clarence House since September 2023, I have been involved with all aspects of his care and inter-reaction with the team from administration to staff at care level.
All have given of their best, with a warm friendly disposition when
visiting and shown excellent compassion and care to my friend who at times has made considerable demands of their service.
It is comforting to know that his needs are being well attended to.

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Review from Patricia Ann V (Wife of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband as been in Clarence House for the last 3 months and as been well looked after and cared for. As I live quite away, I am not able to visit him as much but I know his is in good hands and being cared for well. The staff work very hard and sometimes there is not enough of them but they still
try to look after everybody. His room is cleaned every day and he is always clean in his self. Although their choice of clothes is not what I would dress him in, but they are his own clothes and not somebody else.

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Review from C F (Friend of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time that I have been visiting my friend, I have seen such hard work from the care staff and nurses. They are so dedicated to giving their best I take my hat off to them. The food is very good and the home is always so clean and well organized. The manager is approachable and understanding and
is always around to deal with any difficulties. My friend's room is always clean and well organized and I am very happy to see my friend so well looked after.
Only one small gripe that I had was that on occasions there didn't seem to be enough staff on duty especially at mealtimes where people had to wait for some time before being served. Having said that the staff worked wonders to get everyone seated and served. Great to see!

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Review from Lorna R (Wife of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding care, fabulous team proving high quality care with empathy and respect. The rooms are bright, clean and comfortable and the food is excellent.
Extremely happy with my husband's stay for respite and he will be back.

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Review from Karen B (Daughter of Resident) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mom enjoyed her short stay at Clarence House Care Home, four days. Made friends and says the staff were lovely.

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Review from Joanne G (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Clarence House Care Home until her passing earlier this month. Words cannot express how wonderful the staff were. And the wonder carers, who to them nothing was too much trouble! Every time you visited all the residents were being engaged in activities such as dancing or games.

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Review from Christine W (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in Clarence House Care Home for a few weeks now but what I have seen so far I am impressed with.
All the staff are caring and cheerful, keep me informed with Mum's progress, answer all my questions and reassure my concerns.
Best of all my mum seems settled.

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Review from Sandra B (Wife of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been convenient for myself to see my husband as the home is only down the road. It's early so far however, I found all the staff to be very helpful and have looked after my husband well. The food has been nice and overall I have had a positive experience.

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Review from Claire P (Granddaughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is a relatively new resident to Clarence House Care Home and although she found the initial prospect of coming into a residential home daunting, the staff have done everything possible to make her feel happy and welcome.
Nothing is too much trouble, they’re all friendly, kind and as well
as settling Gran’s reservations they also settled ours. A big thank you to all staff - your support has been very much appreciated during a challenging time!

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Review from Yvonne H (Wife of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Clarence House Care Home for a short while. Overall, staff are very friendly and helpful. Food also looks very good and he looks well cared for and looked after and seems to be enjoying his stay at Clarence House.

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Review from L D (Friend of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarence House Care Home is a very warm and welcoming care home with helpful staff. Staff are willing to go out of their way to help with any questions and facilitate. Thank you for your warmth and care. It would be good to see more news on all the lovely things happening.

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Review from Clare E (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Clarence House Care Home after having a serious stroke. The staff there have been fantastic, always making sure my mum is happy and settled. Her room is always nice and clean and the cleaners always have a chat with her when cleaning her room. The home itself is beautiful and welcoming.
I would recommend Clarence House to anyone who is having to put a loved one in a home, knowing they will be well looked after.

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Review from Mary D (Wife of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone was very friendly and thoughtful. Every care was put in place for safety and I know my husband was happy and well cared for.

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Review from Lynn H (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's transition into care was emotionally difficult for both her and the family, however, the team at Clarence House have been thoughtful, caring and considerate during this time and since. Mum now seems settled, and looks well cared for and after seeing the team in action I know she is safe and well
looked after. Nothing is too much trouble, they help mum with her mobile phone when needed, they answer any questions we have promptly and keep us updated as and when needed. It's a great relief for the family that Mum is in Clarence House. A big thank you to all the team for giving Mum the care she needs, you are very much appreciated.

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Review from D W (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum went to Clarence House during the covid pandemic so visiting has been difficult. A few nice touches on admission being informed mum had arrived and later the same evening to say she had settled were greatly appreciated. The staff have always been available to answer my numerous questions and offer
reassurance. They have assisted her to contact us via her mobile phone and facilitated window visits.

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Current Review Score: 8.8 (8.785)

Overview of Review Score

The Review Score of 8.8 (8.785) out of 10 for Clarence House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.472 for Clarence House is calculated as follows: ( (49 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 89 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.313 Points relating to the number of positive Reviews for Clarence House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 8 Positive Reviews ÷ 15.6 = 0.513

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Clarence House

What types of Care is Clarence House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Clarence House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Clarence House have?

There are 78 Single Rooms.

What are the Facilities & Services at Clarence House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Clarence House to the centre of Mexborough?

0.3 mile(s) as the crow flies, distance by road may be significantly further.