Clarence House

West Road, Mexborough S64 9NL
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8.8 51 Reviews
  • Clarence House, Mexborough
Clarence House is a charming property that is also versatile to a wide range of personal care needs.

Providing skilled care, Clarence House offers a fulfilling lifestyle, with highly qualified nurses and carers supporting personal choices as well as a dedicated Activity Co-ordinator to facilitate meaningful activities and a number of additional features, such as a hair and beauty salon, a choice of comfortable lounges and in-house entertainments.

All single bedrooms are en-suite, supporting privacy and dignity at all times, with residents able to contact carers 24-hours a day.

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Care Provided by Clarence House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dianne McKenna (Home Manager)
  • Admission Criteria
    • NHS Referrals Social Service Referrals Private Referrals
    • Ages 45+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001
    • Number of floors: 3

Funding & Fees Guide for Clarence House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car parking facilities at the back of the home and to the side.


Clarence House Reviews (51)

Total of 51, showing 21-40
8.8

Clarence House has a Review Score of 8.8 (8.785) out of 10, based on 8 reviews in the last 2 years. Over all time Clarence House has 51 reviews.

Overall Experience

  • 38
  • 12
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Date Published

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Review from Jonathan J (Son of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was moved from another care home to Clarence House right in the middle of the first lockdown of the Covid pandemic. During that time we have been able to see her through a window and I have been very pleased with how safe she and the other residents have been kept in relation to Covid. As I live
100 miles away, I have also been very impressed how Clarence House staff have made it possible for me to see Mum at fairly short notice.
In the last few weeks, I have been able to actually be in the same room with Mum and I’ve had three lovely visits. She looks very well cared for, without a hairdresser they have made a lovely effort with her hair and her skin looks to be in very good condition. She has also being on good form on these visits and seems to be happy as well – I too am very happy with the care Clarence House has been giving to my mum. A year down the line, she seems on far better form that she did in her previous care home.
A huge thank you to all the staff.

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Review from Mick C (Son-in-law of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very receptive and helpful.
Can’t do enough to help.
Local care staff who are very caring towards each resident.
Father-in-law has been well looked after even though he is newly admitted.

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Review from Valerie S (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Clarence House for over two years. She soon settled and it became clear she was well cared for. I have never worried about her.
This was also the case over the last year while we had the pandemic. Although I could only see her through a glass window I could see she
was safe, healthy and well cared for. I was never overly worried about her.
When I look back, this says so much about the carers and staff. They have been wonderful. I can’t praise them enough. Caring is difficult at the best of times but with the pandemic so much harder for everyone.
Two weeks ago I saw my mum face to face. It was lovely to actually be with her and hold her hands and I could see she was as well as I thought she would be.
I would like to say a huge thank you to everyone at Clarence House not only for looking after my mum but for the care and kindness shown to everyone there. They are in safe hands.

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Review from A B (Niece of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit my aunt in the visiting pod. This was well organised by an appointment system. The pod is very clean, staff are very accommodating and brought my aunt to the closed door. In the circumstances, this is well done. Let us hope we can get back to some normality soon and enjoy visits and
coffee mornings as before. Well done 'Team Clarence'.

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Review from M R (Son of Resident) published on 8 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A welcoming care home with caring staff and efficient management would recommend.

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Review from P N (Daughter of Resident) published on 8 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would highly recommend Clarence House to friends and family. Residents are treated with dignity. All staff that I have met deal promptly with any issues, queries that are asked of them. Nothing is too much trouble no matter how busy they are.
Keep up the good work and service you provide.

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Review from R G (Son of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home.

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Review from Liz P (Friend of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice clean home. Visitors welcomed. Drinks bar for visitors who can enjoy chatting to residents in comfortable surroundings which make it feel like home.

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Review from Dom B (Grandson of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarence House cared for my Grandad.
They did care too, each member of staff considered my grandad a friend. They looked after him like he was a member of their family.
I can’t thank the team enough for welcoming him in.

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Review from Charlotte B (Granddaughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarence house looked after my Grandad for a short period of time at the end of his life, they always made sure he was provided with the utmost dignity and cared for him the same way I would. My grandad was a fussy eater and would only eat pudding but they were amazing and always catered to this, they
went above and beyond. Some of the staff were so caring and put us at ease when we had to go, the nurses did all they could to make sure his last moments were comfortable and dignified. Thank you all for the care you gave, it is much appreciated.

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Review from J T (Wife of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Absolutely fantastic, can't fault staff or management at all. Could not be better looked after if he was at home.

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Review from Lesley K (Wife of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked after my husband for several years, his general health and dementia had deteriorated to such an extent that I was forced to admit that I could not do this any longer. I was very anxious about him going into care but need not have worried. Everyone at Clarence House really cares for the
residents and they all go the extra mile to make them and their families feel at home and loved. It is such a relief not to have to worry about his medical conditions and keeping him safe from falls. I am always welcome and now enjoy being his wife not his overstressed carer, constantly on duty.
Thank you all at Clarence House.

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Review from Paul M (Son-in-law of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When entering the home the welcome you get is very good and all the staff are very friendly and helpful.The staff always seem to have time to talk to you about who you have come to see ,always plenty to eat and drink know matter what time of day or night it is. All in all the home is really friendly,very
clean and the staff nothing is to much trouble.

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Review from Tara S (Daughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean pleasant surroundings wonderful staff nothing too much trouble all very professional and caring food and drink plentiful I couldn’t be happier my dad chose to stay permanently after going in for respite three words peace of mind

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Review from Lynda C (Daughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the team especially the management at Clarence House, my father was transferred to the care home swiftly. The care home was very accommodating, friendly and welcoming. Not only they cared for my father but also they looked after us. We were even offered a room to stay overnight if we wanted
to. I am so glad that my father spent the remaining few days of his life in peace in a lovely, clean and homely environment. I do believe that the team went above and beyond to provide their service. The management visited us on daily basis, comforted us and made sure everything was going well. We were also offered refreshments and sandwiches anytime we visited. These are only a few points to tell you how thoughtful and caring staff at Clarence House are and I would highly recommend anyone who is looking to find a care home for a loved one, to consider Clarence House, as they are the best of the best!

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Review from Helen G (Daughter of Resident) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Clarence House for only a short time before his death. He was well cared for and treated with kindness and dignity during the last days of his life.

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Review from Sandra L (Sister-in-law of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion given to my relative and family members were outstanding. Staff always on hand, both careers and management always happy to listen.

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Review from Johannah B (Sister of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law stayed here for a respite. The staff did their utmost best to make her feel at home and happy. The warm atmosphere of the care home makes you feel at home, from the activities and the tasty food that is provided on daily basis without fail to the nicely decorated bedrooms and living
room and the excellent staff of the care home.
When you are there, you can see that everyone enjoys doing their job. The staff try their best to engage and get to know everyone. My sister in law had a really good experience and I would like to say that if you have to choose a care home for respite or permanent living, Clarence house would be one of the best that you can consider.

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Review from Helen Rebecca H (Friend of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Clarence House for years and absolutely loves it. The home is always doing activities with all the residents which include painting, making pictures, bingo, entertainment, karaoke, regular weekly coffee mornings and visits from the ice cream man. My friend is always clean and presentable,
her hair is done every week and her nails are painted. I would highly recommend Clarence House.

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Review from Mark K (Friend of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my friend receives is second to none. He has just been moved to a lovely room on the ground floor where there is a lot more going on and I think that this is doing him the world of good. He seems a lot better in himself.
The nursing care he receives is excellent and the staff make you
feel at home offering refreshments on entry, it is a lot better than the care home my late mother was in.
When I attended, a World Cup match was on the large TV and all the staff and residents were enjoying the celebrations and asked me to join in.
All in all, it was a very good atmosphere. Keep up the good work, 5 stars.

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Current Review Score: 8.8 (8.785)

Overview of Review Score

The Review Score of 8.8 (8.785) out of 10 for Clarence House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.472 for Clarence House is calculated as follows: ( (49 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 89 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.313 Points relating to the number of positive Reviews for Clarence House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 8 Positive Reviews ÷ 15.6 = 0.513

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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