Clarence House

West Road, Mexborough S64 9NL
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8.8 51 Reviews
  • Clarence House, Mexborough
Clarence House is a charming property that is also versatile to a wide range of personal care needs.

Providing skilled care, Clarence House offers a fulfilling lifestyle, with highly qualified nurses and carers supporting personal choices as well as a dedicated Activity Co-ordinator to facilitate meaningful activities and a number of additional features, such as a hair and beauty salon, a choice of comfortable lounges and in-house entertainments.

All single bedrooms are en-suite, supporting privacy and dignity at all times, with residents able to contact carers 24-hours a day.

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Care Provided by Clarence House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dianne McKenna (Home Manager)
  • Admission Criteria
    • NHS Referrals Social Service Referrals Private Referrals
    • Ages 45+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001
    • Number of floors: 3

Funding & Fees Guide for Clarence House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car parking facilities at the back of the home and to the side.


Clarence House Reviews (51)

Total of 51, showing 41-51
8.8

Clarence House has a Review Score of 8.8 (8.785) out of 10, based on 8 reviews in the last 2 years. Over all time Clarence House has 51 reviews.

Overall Experience

  • 38
  • 12
  • 1
  • 0
  • 0

Date Published

51
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43

Review from William S (Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at Clarence House since November 2017. I think you can't grumble about the care in here and I think the care is generally good. I get on very well with all the carers and the manager and assistant manager. It feels like a home. My family and friends are coming regularly and enjoy visiting
them in the reception area. I have no concerns since I am living in here.
My stepdaughter would like to decorate the room to my own taste which has been allowed by the home.

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Review from Perry H B (Son of Resident) published on 5 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Vascular Dementia among other things, and was very unsettled and agitated when she first entered care because she wanted to be at home. Unfortunately it became totally impossible for me to continue as her carer at home due to her deteriorating condition, which needed expert management.
But the staff soon made her feel comfortable and settled, and she is now very happy and content with her new surroundings. The manager and her team work well together in the interests of all the residents, despite some of them being a challenge due to their physical and/or mental health debilities. I am completely satisfied with the care that my mother is now receiving at Clarence House.

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Review from Mike S (Son of Resident) published on 14 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last few weeks at Clarence House. All the staff were excellent, from care staff to administrative and ancillary staff through to the management team. I have visited a wide range of care homes in various capacities over the years and none of them have been better than Clarence House
in terms of the quality of care offered.

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Review from Janet C (Daughter of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly place for anyone to live, extremely clean and the food is amazing. After having to make this very difficult decision to put our mum into a care home, we have felt that she is safe and secure.
I would definitely recommend this home to anyone. Thank you for caring for our mum, we
are so much more at ease as a family.

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Review from Graham H (Son of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I worked for Royal Mail for 34 years and delivered to many nursing/residential homes and I can honestly say that this is the best home I have seen and been into. My wife is a nurse and a former carer and I think it is better than the one even she worked in.

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Review from Jill C (Daughter of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has resided at this home since 2012 and has always been very well cared for. The staff are welcoming and have been very supportive during the difficult times due to Mum's health. The management have implemented many improvements to the home over the years which have been beneficial to residents,
staff and visitors.

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Review from Patricia (Daughter of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mum receives. All of the staff are caring and helpful and do their utmost to help whilst being able to maintain a sense of humour at the same time, which I feel is important and they treat my mum with dignity at all times. The meals are fantastic and my mum really
enjoys them. The home is always very clean and tidy. There are also plenty of activities going on to keep the residents occupied. I would have no hesitation in recommending this care home.

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Review from Christine P (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum loves the place, she has been in Highgrove for a number of years and knows everyone loves her too. Lovely activities lady who is so bubbly and pleasant and takes mum to the shops which she really enjoys. She also has her hair done every week and someone comes in every week to do exercises with them.
Lovely staff and manager. Keep up the good work.

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Review from J D (Husband of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife of sixty years has been in Highgrove Manor Care Home since 2012. Initially, some problems but adequately dealt with. Since that time and I visit regularly I can say that year on year Highgrove has progressively got better.
The staff and management are extremely pleasant and helpful in every
way. In particular dealing with my wife's health problems. I couldn't wish for my wife to be elsewhere

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Review from J D (Wife of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very well looked after in Highgrove Manor Care Home. He seems very well in himself.

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Review from Colin S (Son of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last six months, Mum has improved her movement in both her arms and legs. This has improved due to the exercise classes she attends alongside the other service user. The lady doing the classes is doing an excellent job.


Mum has attended a couple of outdoor activities which have been excellent

for her eg seaside and the theatre. Knowing in advance that she is going on these activities helps stimulate her mind, talking about it when we visit.

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Current Review Score: 8.8 (8.785)

Overview of Review Score

The Review Score of 8.8 (8.785) out of 10 for Clarence House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.472 for Clarence House is calculated as follows: ( (49 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 89 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.313 Points relating to the number of positive Reviews for Clarence House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 8 Positive Reviews ÷ 15.6 = 0.513

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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