Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Rowena House has a Review Score of 9.9 (9.895) out of 10, based on 12 reviews in the last 2 years. Over all time Rowena House has 50 reviews.
Review from C M (Friend of Resident) published on 10 January 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jayne R (Friend of Resident) published on 5 January 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ruth E (Granddaughter of Resident) published on 7 June 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mandy T (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anglea T (Regular Volunteer) published on 9 August 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara F (Friend of Resident) published on 9 August 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J O (Daughter of Resident) published on 4 May 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ted C (Relative of Resident) published on 12 January 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Liz S (Daughter of Resident) published on 11 January 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joyce B (Nephew of Resident) published on 25 November 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.895) out of 10 for Rowena House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.895 for Rowena House is calculated as follows: ( (129 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.895
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rowena House is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Dec 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
There are currently no awards/recognitions posted yet for Rowena House
Loading
Loading events
Job Title: Home Manager
Joined: 2022
Hi, my name is Vickie, I have worked in care for just over 20 years, I first started in care after caring for my Nan, after she had passed away I realised not everyone was in a position to care for their loved ones and I wanted them to feel reassured that I would look after them like I looked after my Nan.
I have three children, twin boys now 29, and a daughter now 19, and four grandsons, who are the lights of my life, I even delivered one of them, (so I could be a midwife too).
My hobbies are reading, days in the countryside relaxing, and spending time with my grandsons and family.
I have been with Runwood for nearly two years, and I love the family feel of Rowena House.
Job Title: Care Assistant
Joined: 2021
Hello, I'm Kari, a dedicated Care Assistant at Rowena House, where I've been making a difference in people's lives for the past two and a half years. Helping others is not just my job—it's my passion, which is why I truly enjoy what I do.
I hold a degree in Humanities, which has deepened my understanding of people and cultures, enriching my work and personal life.
Affectionately known as "Dora the Explorer," I have a love for adventure and discovery. In my free time, you'll often find me walking dogs, exploring the countryside, or venturing into the breathtaking landscapes of the Peak District.
Every day is an opportunity to learn, grow, and connect, both in my career and in my explorations!
Job Title: Housekeeper
Joined: 2021
Hi, I'm Natalie! For the past three years, I’ve been the dedicated Housekeeper at Rowena House, where I’ve taken pride in creating a warm and welcoming environment for both residents and visitors. My role brings its share of daily challenges, but it also offers the joy of engaging with our incredible residents, whose stories and smiles make every day worthwhile.
I’m proud to have been recognised as the IPC (Infection Prevention and Control) champion by the local authority for two consecutive years—a testament to my commitment to maintaining high standards. Beyond my work, I’m known for my knack for faffing, titivating, and decorating, adding a touch of flair to every corner of the house.
Fun fact: I can speak in an impressively deep voice, which never fails to surprise and entertain those around me!
Let’s make every day a little brighter together.
Job Title: Care Team Leader
Joined: 2022
Hi, I’m Debbie! I’ve been working at Rowena House for 2 years as a Care Team Leader, and I love what I do—caring for our wonderful residents brings me so much joy.
I’m proud to hold an NVQ Level 3 qualification, and I’m even prouder to say that I’ve recently become a grandma—a role I’m embracing with all my heart!
When I’m not at work, you might find me pulling a cheeky prank or just chilling and enjoying some downtime. Life’s about balance, laughter, and love, and I try to bring a little bit of all three to everything I do.
Job Title: Domestic Assistant
Joined: 2015
I am a Domestic Assistant at Rowena House, where I have had the pleasure of working for nearly 3 years. I truly enjoy being part of such a supportive team and working alongside a wonderful group of staff. Becoming a mum has been both an incredible achievement and a rewarding experience that has shaped my life in many ways. In my free time, I love reading, telling jokes, and spending quality time with my little one.
Job Title: Care Assistant
Joined: 2022
Hi, I'm Caroline! I've been a dedicated Care Assistant at Rowena House for two years. Every day brings something new, and I absolutely love the variety that comes with helping our residents and seeing them smile. It's truly rewarding to make a difference in their lives.
Becoming a grandma has been my biggest achievement, and it's a joy that fills my heart with love and laughter. I’m always smiling and try to find humour in the little things, which keeps me energised and positive. Outside of work, I’m a huge football fan, especially when it comes to Liverpool. You'll often find me cheering them on!
